Carnival Cruise Customer Service

Ways to contact Carnival Cruise and solve common issues

Use Carnival Cruise's Phone Number

Carnival Cruise's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Carnival Cruise

Contacting Carnival Cruise customer support

Below you can compare and contrast the 4 ways to contact Carnival Cruise by looking at which ones are the fastest and which ones other customers recommend the most for solving Carnival Cruise customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Carnival Cruise across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
3 mins65
3 mins13
Guest Care
15 mins42
Online Help at
Customer Service
< 2 hrs16

Carnival Cruise: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Carnival Cruise.
What is the minimum age requirement to sail with Carnival Cruise?
The minimum age requirement to sail with Carnival Cruise is typically six months old on most itineraries. However, for Transatlantic, Transpacific, Hawaii, select South American cruises, and other selected cruises, the minimum age limit is twelve months old. Cruises featuring a Seaday Brunch do not allow children under the age of three, while Camp Ocean is available for children aged two to eleven. Guests under the age of eighteen must be accompanied by a parent or guardian aged twenty-one or over in the same stateroom. For certain destinations, guests aged twenty-one or under must be accompanied by a parent or guardian aged twenty-five or over in the same stateroom. Carnival Cruise reserves the right to refuse passage to anyone not conforming to their age requirements.
What is the cancellation policy for Carnival Cruise reservations?
The cancellation policy for Carnival Cruise reservations is as follows. If you cancel your cruise booking more than 70 days prior to departure, you will receive a full refund of the cruise fare paid. For cancellations made between 69 and 56 days before departure, a penalty equivalent to 25% of the cruise fare will be applied. Cancellations between 55 and 30 days prior to departure will incur a penalty of 50% of the cruise fare. If you cancel within 29 days of departure, the cancellation penalty will be the full amount of the cruise fare. It is worth noting that some promotions or special offers may have different cancellation policies, so it is recommended to check the terms and conditions specific to each booking.
Is it possible to modify dining preferences after booking a Carnival Cruise?
Yes, it is possible to modify dining preferences after booking a Carnival Cruise. Carnival understands that guests may have changing preferences and offers flexibility to accommodate their needs. To modify your dining preferences, simply contact Carnival's customer service or visit the "Manage My Booking" section on their website. Whether you wish to change your seating time, switch between flexible or assigned dining, or opt for specialty dining options, Carnival strives to make the process convenient and seamless. However, it's important to note that modifications are subject to availability. It is recommended to make any desired changes as early as possible to secure your preferred dining arrangements. Let Carnival Cruise take care of your dining preferences to ensure an enjoyable and personalized experience onboard.
Can I bring my pet on board a Carnival Cruise?
Unfortunately, pets are not allowed on Carnival Cruise ships, with the exception of service animals for guests with disabilities. Carnival understands the importance of pets to many individuals and families, but due to safety, health, and public health regulations, they cannot accommodate pets in their facilities. However, they do offer convenient, reliable and compassionate care options for your pets through partnerships with local kennels, known as "Camp Carnival." These kennels provide a safe and comfortable environment, ensuring that your pet will be well taken care of while you enjoy your cruise. Rest assured that while pets are not allowed on board, Carnival remains committed to providing exceptional experiences for both guests and their furry companions.
What forms of payment are accepted for Carnival Cruise reservations?
Carnival Cruise accepts various forms of payment for reservations. You can pay with major credit cards including American Express, Visa, MasterCard, and Discover. Additionally, Carnival Cruise also accepts debit card payments as long as they have a Visa or MasterCard logo. It is important to note that debit cards may have temporary holds placed on them for the duration of the cruise. However, Carnival does not accept personal checks or cash for reservations. To make a payment, you can do so online through the Carnival Cruise website, over the phone with their customer service team, or via a travel agent. Ensure that you have the necessary funds available on your preferred payment method when making a reservation.
Can I transfer my Carnival Cruise booking to another person?
Yes, you can transfer your Carnival Cruise booking to another person. Carnival Cruise allows you to transfer your reservation to a different passenger's name, provided certain conditions are met. To initiate a transfer, you must contact Carnival's Customer Service Center and provide them with the necessary details of the individual to whom you wish to transfer the booking. This includes their full name, contact information, and any other relevant details. Note that the transfer request must be made at least 72 hours prior to the cruise's departure date. Additionally, please be aware that some restrictions may apply, and certain cruise fares may not be eligible for transfer. It is recommended to review Carnival Cruise's official transfer policy for complete details and to ensure a smooth transfer process.
There's more!
Click below to show 6 more questions, answers, and complete guides to common Carnival Cruise customer support problem.

Recent reasons customers contacted Carnival Cruise:

I have a charge in my account I don’t recognize
I was on the carnival conquest July **th in cabin **** my name is Jacinta Brown on the...
I'm looking to get an estimate outside the group for a the * day southern Caribbean cru...
I would like to see if I could get a cabin upgrade from Oceanview to balcony on the boo...
I was once watching an interview and one guy was talking about carnival cruise. He was...
When we disembarked off the ship my account was settled now a week later they have take...
On the print out of my statement it says sign up for a credit card witch I did and rece...
Want to speak to a human about my sign and sail charges
I received an eye massage and a back massage. I now have a rash on my face and a pinch...
Cruise was canceled in Dover we stayed from the ** to the ** to get new cruise as we we...
More customer issues

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Does GetHuman work with Carnival Cruise?

GetHuman does not work with Carnival Cruise's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Carnival Cruise at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Carnival Cruise's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Carnival Cruise at a Glance

Carnival Cruise has no chat option
Carnival Cruise has no customer email
Carnival Cruise has 1 help forum
Carnival Cruise has no twitter handle
Carnival Cruise has no facebook page
Contact information overview

Answered on this page:

What types of activities are available on board Carnival Cruise ships?
Are gratuities included in the cost of a Carnival Cruise?
How Do I Cancel My Carnival Cruise Reservation?
Do I need a passport to go on a Carnival Cruise?
Are there any restrictions on bringing alcohol on board Carnival Cruise?
Solutions to common issues

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