iTunes AppleCare

When you think of Apple, simplicity comes to mind. The same idea seems to carry over to the Apple iTunes customer service number. When I called 800-275-2273 for iTunes customer service, I expected to hear a litany of numerical options to press to get an answer to my question. However, the automated system for the number I called was more efficient than most in getting me to a customer service associate.

When answering the call, the system greeted me with two words, “Apple Support,” fitting for a company that keeps things simple. For Spanish, I could press nine. The automated voice said it would look up the number I was calling from and confirmed the last four digits. Next, the system asked what product or services I had questions about from the following options: Billing (charges I didn’t recognize), subscriptions, an order, or something else. My reply was, “Something else.” I wanted to know if there was a charge to use iTunes on an Android phone.

The system asked me to provide a mobile phone number for a survey and told me it would send a link. Although sharing my number was not a requirement for assistance, I didn’t mind taking a survey after the call. After confirming I had given the correct number, the automated voice said it would get someone to help me. Before putting me on hold, the system provided information regarding warranty service and where I could go online for that information.

While waiting for someone to help me, I could listen to modern, classical, or jazz music by pressing 1, 2, or 3 or selecting 4 for silence. Although I was impressed by being able to choose music to listen to while waiting, I didn’t have a preference, so the system defaulted to classical music.

In less than a minute, a human voice thanked me for calling and asked for my Apple ID. Although I have an Apple ID, it was irrelevant for this call. I explained that I wanted to know if there was a charge to use iTunes with an Android phone. The associate explained that I could not use iTunes with an Android phone but could sign up for Apple Music, a subscription streaming service. I asked if there was an Apple Music app that I could download to my phone, but he seemed unclear about it. He told me I might be able to get it from the place where I get other phone apps. I told him it was easy enough for me to follow up on that issue.

I appreciated the easy process of speaking to an iTunes customer service associate who was friendly and professional. I was also happy the system did not force me into a loop of cumbersome menu selections or have me wait several minutes to talk to a human.