7-Eleven Customer Service Issues

I visited the 7-Eleven store located at [redacted] George Bush in Garland, Texas on 4/14/[redacted] at 7:32 p.m. I intended to load $[redacted] onto my Cash App, but the cashier mistakenly loaded only $90. Unfortunately, I noticed this discrepancy after leaving the store as I received my notification. Due to heading to work, I couldn't return immediately to address the issue. I've tried contacting the store to rectify the $19 discrepancy, but no one answers the phone. How can I resolve this and get the remaining $19 that was not loaded onto my Cash App?

The evening shift workers have been extremely disrespectful and unprofessional. They consistently fail to honor discounts after entering the phone number, causing customers like me to miss out on the savings. On top of that, they even took my heavy-duty 20-inch flashlight, which I had for over 12 years. When I realized it was missing and returned to the store, they refused to check the security cameras, indicating their involvement. Moreover, I have a receipt showing I was overcharged for a cheese pizza, further adding to my dissatisfaction with their service. It's disheartening to see such dishonest behavior, and I feel anxious about going to the store at night. Based on their discrepancies, I suspect there may be a significant discrepancy between the register count and the computer total, possibly leading to a daily surplus of $25 to $50.

I visited the 7-Eleven in Palmetto, FL and was unfairly kicked out and accused of stealing, despite being a frequent customer. I spend a lot of time there and have never stolen anything. Additionally, I was in the process of applying for a job there, had submitted all required paperwork, but was told the manager didn't have access to the hiring system. I waited for 3 weeks without any response.

At 4:44 am, I entered a 7-Eleven in Rohnert Park, California, with no other customers present. I tried to purchase an item with three dollar bills and coins, as there were no other customers to attend to. Despite my willingness to help, the cashier declined. This cashier is the laziest I have ever encountered; the ice machine is always out of order, and there are never any snacks available because of his laziness. He is very rude compared to the helpful cashiers at other 7-Eleven stores. The management should investigate this store as the lack of sales might be due to this unhelpful employee.

Yesterday, I placed an order for a 12 pack of Budweiser beer from 7-Eleven, and it arrived promptly as expected. However, I encountered an issue with the delivery. The driver couldn't find my apartment despite my detailed instructions, so we eventually met at the leasing office. When I opened one of the beers, it foamed excessively, which seemed odd. I tried another one, and it tasted spoiled, like yeasty wine. I'm not sure what went wrong, but I have filed a complaint with both 7-Eleven and PayPal, who I used for payment. Unfortunately, it appears that the issue won't be resolved until June 18th, which is disappointing since I now have a six pack of bad beer. I hope someone can assist with this situation.

I encountered a duplicate charge on my debit card by your company at a Daytona Beach store I didn't visit on 9/8/[redacted]. This charge, which caused me to go negative, was identified by my bank as a duplicate from a few weeks earlier. They mentioned it could take up to 60 days to resolve. It is frustrating that I was charged for a purchase I did not make, and there is no way to speak with a representative from 7-Eleven to address this issue promptly. Update: My bank resolved the problem, labeling it as a billing mistake. Unfortunately, 7-Eleven lacks an online customer support number. The store is understaffed and advised me to handle the matter with my bank. Overall, I am dissatisfied with 7-Eleven's handling of this situation. Thank you.

I recently discovered a duplicate charge on my debit card from your company at a Daytona Beach store on 9/8/[redacted]. The charge caused my account to go into the negative since it does not have overdraft protection. When I reached out to customer support at my bank, they mentioned that it appears to be a duplicate charge from a few weeks ago and that it could take up to 60 days to resolve. I am frustrated that my money was taken without authorization and disappointed that there is no direct way to speak with a live representative at 7/11 to address this error. This situation has left me feeling unhappy.

I purchased a drink from the 7-Eleven store on Oliveros St. in Padilla, Antipolo Rizal. The cashier's name was Aileen Andrade. Despite knowing the policy of not selling alcoholic beverages to minors, I complied and showed her my identification. However, I was surprised by the cashier's attitude towards me, with even her coworker reacting to her behavior. Additionally, I was charged an extra 5 pesos for a paper bag, which was initially refused but then accepted. I hope that this company does not endorse such unprofessional conduct among its employees.

The night manager at the 7-Eleven located at [redacted] Featherstone Rd, Woodbridge, VA asked us to leave because he refused to make us a pizza and wouldn't give us onions when we asked. He got upset, told us to go, and not come back to this 7-Eleven. This is the second time the same incident has occurred, and I feel offended, especially since I frequently visit this store with my children. It's not fair that we were asked to leave, and on top of that, the police were called for no reason. I feel disrespected, thank you for your attention.

I have been waiting for 2 hours due to a problem with our gas pumps. A customer's card is stuck in the machine, and I have been unsuccessful in retrieving it. Corporate has yet to arrive, and I have been told it may be another 4 hours before they do. The customer is waiting in the heat and it is a frustrating situation. As an employee at 7-Eleven in Las Vegas, Nevada, my store number is [redacted]. Please contact me urgently regarding this matter.

There is an employee who works the night shift at the NAPA Imola Avenue 7-Eleven store, and I have experienced racism and rudeness from her every time I visit. She has prohibited me from entering while she's working, despite not being told so by her boss. Despite not engaging with her, she is consistently disrespectful, citing a past incident where I mentioned her racism. She singles me out and embarrasses me in front of other customers. Despite being a loyal customer who spends a significant amount at the store, I feel mistreated and humiliated. I am seeking to file a formal complaint regarding her behavior.

I live at [redacted] Nettles Drive in Newport, Va, right across from the 7-11 store. Being a senior citizen, I want to address an incident involving Eyvette, an employee at the store. She claimed I was banned for being rude after I intervened when she loudly confronted my friend for purchasing alcohol, assuming she was intoxicated. I volunteered to make the purchase, and when Eyvette started yelling again, I asked her to stop. In return, she told me to be quiet, and I responded in kind. I have been a loyal customer at that store for a decade and would appreciate it if appropriate action is taken regarding this matter.

I used my rewards card to buy gas, but the .80 cent discount per gallon was not applied to my receipts twice at pump [redacted]. Upon informing the cashier at the 7-eleven store located at 39 Paxtonville Rd., Middleburg, PA [redacted], I was advised to contact 7-eleven directly. I had to enter the store to retrieve my receipts. I am seeking a refund of .80 cents per gallon for the 13 gallons of gas purchased.

Whenever I visit the 7-Elevens in Fort Morgan, Colorado, the employees consistently struggle to handle using American Spirit cigarette coupons. Despite wanting to save money with these coupons, I encounter difficulties as they are unsure how to process them. Additionally, when attempting to use Cash App, they often defer to a manager instead of handling it themselves. The overall level of customer service is lacking; the employees are unfriendly and show little willingness to assist. Today, Brenda refused to process the coupon and made a snide remark, while Michelle was the exception as she helped me out. I hope 7-Eleven can improve their customer service by having more employees like Michelle, as my recent experience with Brenda has led me to decide not to return to 7-Eleven.

My son purchased a slice of pepperoni pizza at the 7/11 on #1 Spruce Village Way. When he got home, we discovered that the pizza was burnt and black. It was as hard as a rock when bitten into. I returned to the 7/11 and spoke to the cashier, Mohi, regarding the issue. Unfortunately, he responded rudely instead of apologizing for the incident. This is the second time I have experienced such behavior from this staff member. I have chosen not to return to the store since then. Today, the same situation occurred again. As someone working in customer service myself, I find this attitude unacceptable. I believe Mohi should consider refreshing his approach to handling complaints. Additionally, the staff at this store should pay closer attention to the expiration hours of the food they serve. I hope that these issues can be resolved promptly by your company.

I enrolled in the store's rewards program using my phone number. When I attempted to verify my phone number on the website, I was informed it's associated with another account, which confuses me as this is my only account. The cashier mentioned I have over [redacted] points that I'd like to combine with my account for redeeming rewards. I am a frequent shopper at this store and would appreciate connecting my points to start using them. Your assistance in resolving this matter would be greatly appreciated. Thank you.

My two daughters were pursued by an employee working at the 7-Eleven on McKinley and Fresno Street. They were nearly pushed into the canal, and he threatened them by saying he would harm them with a bat. My daughter is only 14, and it is unacceptable for him to speak to her like that. He also almost ran them over for some chips while the person at the register was inside. I will be filing a complaint. This employee works from 2 to 10. Please contact me regarding this matter. My number is [redacted]. Thank you.

Hello, I'm Jay. I recently witnessed some concerning behavior at a 7-Eleven store in Colorado. The two overnight workers, named Leif and Brian, have been displaying unprofessional conduct towards customers, including talking about them and even sleeping in the parking lot. This lack of professionalism is unacceptable, especially considering the owner's sister is ill, working while suffering from pneumonia. I believe the store should improve its hiring practices and monitor its employees closely through surveillance cameras to maintain a higher standard of customer service. I have provided the store's location and contact details, as well as the names of the employees involved, for reference. I hope this feedback helps the store improve its operations and provide better service to its customers in the future. Thank you.

Hello, my name is Laquita Tarpley. I work at the 7-Eleven in Yorktown, expecting a transfer to the Poquoson store. However, the manager's behavior was unacceptable. She left me stranded in Yorktown and unjustly terminated me after contacting her a few times. Despite this, I remain employed by 7-Eleven. Upon speaking with my district manager, I have been advised to seek transfer opportunities by contacting other stores directly. I have been dedicated to the company for almost four months now. I am determined to ensure I am fairly compensated for the hours worked. Recently, I had to cover a 12-hour shift because the manager failed to provide support. It's essential to address these issues promptly. I can be reached at [redacted]. The manager in question is Sharon Murphy at the [redacted] Hampton Highway store in Yorktown, Virginia.

I am Laquita Tarpley, and I worked at 7-Eleven in Yorktown. I was supposed to be transferred to other stores in Yorktown, but I was not, and instead, I got fired. I tried to inform my manager that I was stranded in Yorktown by texting her multiple times, but she ignored me. She mentioned that I couldn't work for her store anymore. I am still employed by 7-Eleven, and now I am searching for another workplace.