7-Eleven Customer Service Issues

I am a homeless veteran who attempted to add cash to my Cash App card at a 7/11 store in Logan, Utah. Despite confirming the transaction, the cash never appeared on my card since December 30, [redacted]. The store staff have refused to assist me in getting my money back, and my numerous calls to both them and the complaint department of Cash App have been met with lies. It has been nearly a year of unjustly losing my hard-earned money. I possess evidence in the form of a paper trail and security footage which clearly show the transaction. I am now considering seeking legal representation as the situation has been incredibly stressful. I hope this message reaches someone who will review the evidence and possibly reach out to discuss the issue further. Thank you for your attention. - Ricky D.

On Tuesday, October 18th, around 12:45, I visited the 7-Eleven on SPID and Waldron Rd to add money to my Cash App using dimes and quarters. The coins were all legitimate U.S. currency. I encountered an employee named Jack who displayed hostility and disapproval towards my choice of payment method, claiming that such a large coin payment was not acceptable. Despite American money being legal tender, Jack refused to proceed with my transaction, resulting in $1,[redacted].16 in late fees due to missed payments. When I mentioned recording the incident, Jack reacted angrily and barred me from the store. I am Charles Slade, residing at [redacted] Dody St, Corpus Christi, Texas [redacted]. Seeking a fair resolution, please contact me at [redacted]

I used to enjoy walking into this store and being greeted warmly, but unfortunately, the service has declined. Despite the store being great, the staff at Store #[redacted] lack customer service skills and seem prejudiced. On 10/19/22 at around 10:10am, I walked in and found only a few customers, with two leaving the grill section. As the only customer left waiting, a female clerk and a male clerk were talking and ignored me. After being disregarded for about 10 minutes, I had to say "excuse me" multiple times before the female clerk slowly came over, claiming her manager was discussing something with her. The manager, who didn't utter a word, simply put on his coat and left. Despite feeling upset, I remained composed, completed my purchase, and left the store.

I recently got gas, and the station did a pre-authorization of $50 on my card. I need that money back today because I have a vet appointment for my dog who required surgery. I am determined to have the funds available today. If needed, I will have my attorney assist with making the necessary phone calls to resolve this matter promptly. I'm hoping for a prompt resolution so I can focus on my dog's recovery.

I ordered pizza and fruit, but only received 2 out of 7 items, and they were completely wrong. My family is hungry now. I urgently request a call back to fix this. I had mentioned that if certain items were unavailable, the order should be canceled before delivery. Despite this request, the order was delivered missing the pizza, fruit, and a drink. I paid over $30 but received less than $10 worth of items. The pizza should have triggered immediate cancellation. If the order had been canceled, I would still have the $30 to buy food elsewhere for my family.

I visited your store located at [redacted] 14th St West around 6:30 this morning. The incident occurred when I was purchasing a pack of cigarettes and mistakenly swiped my card instead of inserting it. The clerk reacted rudely, instructing me to insert the card with profanity. Amidst the escalating tension, the manager interfered aggressively, throwing a bottle of orange juice at me, which struck my chest. As I attempted to address the mistreatment, the situation further deteriorated with abusive language and actions from the manager. Subsequently, I was compelled to leave the premises following the hostile encounter. I overheard continued verbal abuse from the manager even after I exited the store. I am requesting a copy of the store's security footage to document the inappropriate behavior and unwarranted physical assault I experienced during my visit. Your attention to this matter would be greatly appreciated. Thank you, J. Baker.

I have a concern about the 7-Eleven at the Bupyeung, Incheon location near the subway station. The store associate swiped my card for payment, but claims the transaction was unsuccessful. However, my card balance was deducted, and the transaction is showing on my statement. Despite this, the store associate refused to give me the items I paid for, insisting the transaction didn't go through. As a Canadian who doesn't speak Korean fluently, I had difficulty explaining my situation. Even with evidence of the transaction, the clerk still maintained that the store didn't receive the payment. It seems like a machine error, but I shouldn't be held responsible for the store's faulty equipment. After the clerk processed my payment and my card was charged $15 USD, it's unfair to shift the blame to me regarding the missing funds.

Hello, I hope you are well. I am here to file a complaint about the employees at 7-Eleven in San Benito County. I have a special needs son who has a service dog. I recently visited the store to buy medicine and was rudely stopped by a lady who refused to let my service dog inside, even though there were no signs prohibiting it. Despite explaining the situation, she adamantly refused to serve me, displaying poor customer service skills. I have heard similar complaints from others about her behavior. It is concerning to see such unprofessionalism and lack of cleanliness in the store. I urge the management to address this issue. Thank you for listening.

After setting up direct deposit with the Albert App while applying for a loan and canceling the subscription upon rejection, I faced issues with my work deposit not reaching my account. Despite switching back to Chime, my funds from the last pay date (11/23/22) are still missing. I reached out to my manager for assistance, only to receive an unhelpful response. I am in urgent need of my last paycheck to cover essential bills. Can my manager assist in issuing a printed check for me to resolve this situation promptly? Thank you for any help provided.

I recently purchased gas at your 7-Eleven in Land O Lakes, store number [redacted], on September 30. The cashier, a guy named Matt, asked me to prepay. I handed him my card for $30, but my car only took $26.53. I asked for a receipt showing the difference, but Matt was rude and did not provide one. When I checked my bank statement, I noticed I was charged the full $30 instead of $26.53. I called the store, and Matt was unhelpful, and even hung up on me. I want my $3.47 refund due to the overcharge and the poor customer service I received from Matt.

I'm being told by my boss that I've missed several shifts and need a doctor's note to return. I've never been asked for one before, and I was absent due to the flu. I can't get a note now since I'm healthy and healthcare providers are overwhelmed with flu and COVID cases. Additionally, my boss mentioned reducing my shifts to just two days a week after having the flu, which means I'll no longer qualify for insurance. I've waited all year to regain my insurance benefits, only to have them taken away suddenly. This situation makes me feel targeted because of my medical conditions.

My manager has been treating me unfairly due to personal reasons which has resulted in a reduction of my shifts to just one 8-hour shift per week despite my request for full-time hours. Colleagues have been spreading lies about me, leading to me being unfairly reprimanded. Michelle, the manager, seems determined to terminate my employment, but I am doing my best to defend myself and ensure she doesn't succeed in her intentions.

Hi everyone, I drive for Lyft, Uber, and Doordash. I recently saw a charge of $72.40 on my Lyft debit card for a transaction at a 7-Eleven gas station on December 20, [redacted]. I did not make this purchase, so I believe it's unauthorized. I am unsure who used my card for this transaction. How do I go about getting a refund for this charge? I suspect it may have happened in Concord, but I'm not certain about the exact location. Thank you for your help.

To whom it may concern, I am Carrie B. and I am trying to contact someone regarding payroll. I have been working at 7/11 for three weeks but have not received my payment as my previous account is closed. Despite submitting a new deposit form, I have not received any payments yet. I would like this issue to be resolved promptly, or I will be reaching out to the Department of Labor. The new account details I provided via text to Myra in Human Resources are as follows: Wood Forrest National Bank, Routing Number: [redacted]92, Account Number: [redacted]. This has been an ongoing problem, and I am unable to visit the store I worked at as advised. I am simply requesting payment for the three weeks of work, totaling $[redacted].68, which is owed to me. I was employed at the Port Warwick store in Newport News, VA.

I have noticed an employee at [redacted] N Akard in Dallas, Texas who seems to believe he is management. Despite being a regular customer, he often makes me wait while he scrolls on his phone or finishes his food. It is clear that his priority is not customer service but his own convenience. I've previously reported his smoking in front of the store, which I haven't observed lately, but his lack of service is still unacceptable and frustrating. He behaves as if he is doing customers a favor, which is outrageous. It appears as if he believes the customers owe 7-11 and should tolerate poor service. I wonder how long this business practice of neglecting customer service will be sustainable. I am very upset by this situation.

I recently discovered I'm pregnant after starting at 7-Eleven not long ago. When I had to call off due to unexpected bleeding, my boss's response made me uneasy. I informed her two hours before my shift, explaining my situation, and she replied in a way that made me feel guilty. Her comment about "starting my career" was disheartening. It was a shock to be spoken to in such a manner by a manager. While I understand the importance of communication in the workplace, her reaction seemed uncaring. This experience has made me hesitant to return to work. I hope I'm not overreacting, but I felt compelled to share my feelings.

I am reaching out as I have been eager to receive an update on my employment status at store #[redacted] in Newport News, Virginia. Despite submitting my application last year, I have encountered challenges in obtaining a response despite reaching out over the past 4 months. Following my resignation in July 22, [redacted], I discovered the store underwent ownership changes, which I assumed might have impacted communication regarding my status. As advised by the manager to contact back upon the area manager's arrival, I am now seeking assistance given the lack of communication. I am keen on reinstating my employment at 7-11 and would appreciate any support you could provide in facilitating this process. Please feel free to reach me at [redacted] if necessary. Thank you for your attention to this matter.

I visited the 7-Eleven at [redacted] William Floyd Parkway in Shirley, NY [redacted]. The cashier, Suzanne, accused me of possibly stealing the item I was purchasing. It was a 2-dollar item, and her accusation was unnecessary as I was there to pay for it. This incident occurred on Tuesday, March 28, [redacted], around 11:00 AM. Suzanne, the cashier, was in her late 50s, short, heavyset, with brown hair. I am a regular shopper at 7-Eleven, but I was deeply offended by this experience. I hope that this situation can be addressed because I no longer feel comfortable visiting that particular location.

I redeemed 2,[redacted] rewards points at a store for nachos using my 7-11 rewards app. Unfortunately, the nachos were missing cheese, so I didn't take them. However, my 2,[redacted] points were deducted, and I received nothing in return. The nachos still appear in My wallet, but I want my points refunded to use on another item. The phone number linked to my account is [redacted], and the account is under Donte C. Thank you.

I redeemed [redacted] rewards points at a store for some nachos. Following the store employee's instructions, I used my 7-11 rewards app to order them. Unfortunately, upon reaching the store, I found out they were out of cheese and no longer wanted the nachos. The issue now is that my [redacted] points were deducted, but I did not receive the nachos. The transaction is still visible in My wallet. I simply would like my [redacted] points refunded to my account for future use. My phone number under the account is [redacted], and the account is under the name of Donte C.