Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.
People contact Sirius XM customer support for a range of reasons, including:
There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:
Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.
One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.
Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.
Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.
If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.
If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:
This is Sirius/XM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sirius/XM agent. This phone number is Sirius/XM's Best Phone Number because 82,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-635-5027 include Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge and other customer service issues. The Sirius/XM call center that you call into has employees from Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York and is open Mon-Sat 8am-11pm, Sun 8am-8pm EST according to customers. In total, Sirius/XM has 6 phone numbers. It's not always clear what is the best way to talk to Sirius/XM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 866-635-5027 is Sirius/XM's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Sirius/XM customers, is by calling their 866-635-5020 phone number for their Cancel Services department. Besides calling, the next favorite option for customers looking for help is via 866-635-5020 for Cancel Services. If you think this information is inaccurate or know of other ways to contact Sirius/XM please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Sirius/XM.
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