Sirius/XM Corporate Offices

Phone Number & Getting a Rep

Sirius/XM Corporate Offices number

212-584-5100
Calls Corporate Offices·See main phone number & contact info
Q:

How do I talk to a human at this Sirius/XM number?

A:Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Sirius/XM Corporate Offices?

A:The average hold time is 21 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Sirius/XM customer service contact information

This is the #6 most popular Sirius/XM phone number out of 6. Click above to go back to the main customer service number and other contact information, including Sirius/XM email addresses, twitter handles, and live chat options.

More Sirius/XM Customer Phone Numbers

Customer Service

866-635-5027
Main phone number · Toll-free · 24 hours, 7 days · Say "I don't have it," next say "Representative," then say no to text message. · Please stay on the line and your call will be transferred to the next available agent.

Technical Support

800-998-7900
Toll-free · 24 hours, 7 days · Good way to talk to anyone in Customer Service that speaks English · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

Cancel Services

866-635-5020
Toll-free · 24 hours, 7 days · Follow prompts to cancel service · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

Listener Care

888-601-6296
Toll-free · 24 hours, 7 days · Press 4 · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

Canadien Customer Service

888-539-7474
Toll-free · 24 hours, 7 days · Press 1; at prompt press 0; then keep pressing approx. 4 more times. For Canadian customers. · Please tell me the phone number on your account, including the area code. If you are a new customer and don't have an account, just say "new customer."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Sirius/XM phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc.
Here is how our research team describes the way the Sirius/XM phone system greets you: Leave a message and we will get back to you as soon as possible.

What are the hours and when should I call?

Sirius/XM operates the call center for this 212-584-5100 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 13,681 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sirius/XM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sirius/XM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sirius/XM is Monday. The most busy day to call is Friday. Again, this is based on a sample of 13,681 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Sirius/XM is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sirius/XM staffs the call center well on Monday.

Calling this Sirius/XM Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 1, 2023

Although this is a Sirius/XM phone number, it appears to go to an executive's private line rather than to a general directory. As such, that limits its usefulness unless you have time to wait on a call back from a specific person.

When I dialed this number, I was surprised to find that it functioned like a standard telephone number, ringing rather than going to an automated system or a call center. Unfortunately, this didn't work to my advantage, as it meant I was routed to a voicemail system rather than being provided a way to get my call answered.

To its credit, the voicemail confirmed that the number does work and goes to the company's headquarters, playing a message saying I had reached Sirius/XM and that staff was busy securing more of the best music, entertainment and sports for its channels. If I wanted, I could leave a voicemail and have someone call me back later.

I see both positives and negatives to this approach. On one hand, it's helpful to customers to let them know they haven't reached this number in error. On the other hand, this number really isn't advertised by Sirius/XM as a way to solve problems, and it's not one of the most helpful ways to find solutions. Unless Sirius/XM plans to offer this number as one of its main ways for customers to get help, it would really be better for the company to instead offer customers a different number to call for faster service. Most customers probably aren't going to leave a message anyway, so this number seems fairly limited as to how it can help.

Additionally, if you do leave a message, you're at the mercy of how long it takes Sirius/XM to check the voicemail and respond with a call back. Most customers who are going to call will likely do so with an immediate problem to solve, and having to wait for someone to return the call may not work for most people's busy schedules.

Overall, while I appreciate the confirmation of reaching Sirius/XM and the detailed voicemail option, I think this number could better serve customers by packaging information in another way. As it is, you either have to get lucky and call at the right time or you have to wait on someone to return your call. Given that Sirius/XM offers other numbers with faster response times, I wouldn't use this number unless my call wasn't urgent or I really needed help from someone specific.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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