Sirius/XM Corporate Offices Phone Number
Corporate Offices
- Calls Sirius/XM's Corporate Offices department
- On average, callers wait 21 minutes to talk to a person when they call
- Call center hours are 24 hours, 7 days
- We recommend calling around 9:10am
- Some common reasons that visitors to GetHuman call Sirius/XM include Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, and Dispute a Charge.
- Get a real live human at this number: Simply ask the person answering to speak to a person located in North America. Person answering does not say Sirius or XM etc.
- When you call Sirius/XM and their automated voice system picks up, you hear: Leave a message and we will get back to you as soon as possible.
- This is not the most popular Sirius/XM phone number (it's ranked #6). Most customers call 866-635-5027 for support.
What It's Like to Call Sirius/XM Phone Number 212-584-5100
Although this is a Sirius/XM phone number, it appears to go to an executive's private line rather than to a general directory. As such, that limits its usefulness unless you have time to wait on a call back from a specific person.
When I dialed this number, I was surprised to find that it functioned like a standard telephone number, ringing rather than going to an automated system or a call center. Unfortunately, this didn't work to my advantage, as it meant I was routed to a voicemail system rather than being provided a way to get my call answered.
To its credit, the voicemail confirmed that the number does work and goes to the company's headquarters, playing a message saying I had reached Sirius/XM and that staff was busy securing more of the best music, entertainment and sports for its channels. If I wanted, I could leave a voicemail and have someone call me back later.
I see both positives and negatives to this approach. On one hand, it's helpful to customers to let them know they haven't reached this number in error. On the other hand, this number really isn't advertised by Sirius/XM as a way to solve problems, and it's not one of the most helpful ways to find solutions. Unless Sirius/XM plans to offer this number as one of its main ways for customers to get help, it would really be better for the company to instead offer customers a different number to call for faster service. Most customers probably aren't going to leave a message anyway, so this number seems fairly limited as to how it can help.
Additionally, if you do leave a message, you're at the mercy of how long it takes Sirius/XM to check the voicemail and respond with a call back. Most customers who are going to call will likely do so with an immediate problem to solve, and having to wait for someone to return the call may not work for most people's busy schedules.
Overall, while I appreciate the confirmation of reaching Sirius/XM and the detailed voicemail option, I think this number could better serve customers by packaging information in another way. As it is, you either have to get lucky and call at the right time or you have to wait on someone to return your call. Given that Sirius/XM offers other numbers with faster response times, I wouldn't use this number unless my call wasn't urgent or I really needed help from someone specific.
Other customers got on the phone recently because:
Sirius/XM Corporate Offices Phone Number 212-584-5100 - Info & Statistics
Sirius/XM's 212-584-5100 Corporate Offices Number
This Sirius/XM phone number is ranked #6 out of 6 because 82,086 Sirius/XM customers tried our tools and information and gave us feedback after they called. The reason customers call 212-584-5100 is to reach the Sirius/XM Corporate Offices department for problems like Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge. As far as we can tell, Sirius/XM has call center locations in Pennsylvania or Dominican Republic or Canada or Texas or Iowa or New York and you can call during their open hours 24 hours, 7 days. Sirius/XM has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 212-584-5100 and ways to call or contact Sirius/XM with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Sirius/XM
Calling Sirius/XM at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 212-584-5100. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Sirius/XM Corporate Offices agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Sirius/XM Once on the phone with Sirius/XM's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting Sirius/XM in General
While 212-584-5100 is Sirius/XM's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 866-635-5027 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sirius/XM help by calling them, is that other customers give their customer support at this number a 70% score for their communication skills and a 51% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.