Sirius/XM Canadien Customer Service

Calling this number for Sirius/XM proved very effective. When I dialed, I was immediately connected with the automated call center and asked for the reason I was calling. I said I was interested in Sirius/XM and wanted information about starting service.

The system said it would connect me with a representative as soon as possible. Alternatively, it said I could visit the company's website and try to get help that way. I opted to continue to hold, and after two minutes, it came back and asked me if I would rather have the Sirius/XM team text me for assistance. If so, I could get assistance on the number I was using or I could continue to hold for the next representative.

I opted to continue to hold, and a minute later, I was connected with a representative who asked how she could assist me. I said I was interested in possibly subscribing to Sirius/XM and wanted to know about the pricing options. She told me I would have three options if I chose to subscribe, starting with the Platinum package.

She said the Platinum package would offer me all 425 channels in the Sirius/XM library, including news, entertainment, sports and Howard Stern's library. She added I wouldn't hear any ads and I would also have access to the podcasts available from Sirius/XM at this tier. If I chose it, I would pay $23.99 per month once my promotional period expired.

At the next tier, Music and Entertainment, I'd get some of the entertainment and news channels, but not all of them, and I would no longer have access to sports or Howard Stern's library. In all, I'd be getting roughly 400 channels and pay $18.99 per month, after my promotional offer of three months for $3 expired.

Finally, she explained I could opt for the Music Showcase option, which costs $13.99 per month after my promotional period. At this level, most of the 100 channels I received would be music only and would contain ads. There might be an occasional talk or entertainment channel, but much of what I'd be paying for was music.

I asked if the Platinum package was the only way to get the sports channels, and she confirmed that it was. I had no other questions, so she thanked me for calling and said when I was ready to make a decision, I could either call back or go on the company's website and get set up that way.

Overall, I though this was a great experience. The representative was friendly and helpful, and she gave me a complete picture of everything Sirius/XM had to offer. I would have felt comfortable making a decision right then if I had been genuinely calling to decide about adding Sirius/XM services. If I needed services in the future, I would definitely use this number.