Calling this number for Sirius/XM proved very effective. When I dialed, I was immediately connected with the automated call center and asked for the reason I was calling. I said I was interested in Sirius/XM and wanted information about starting service.
The system said it would connect me with a representative as soon as possible. Alternatively, it said I could visit the company's website and try to get help that way. I opted to continue to hold, and after two minutes, it came back and asked me if I would rather have the Sirius/XM team text me for assistance. If so, I could get assistance on the number I was using or I could continue to hold for the next representative.
I opted to continue to hold, and a minute later, I was connected with a representative who asked how she could assist me. I said I was interested in possibly subscribing to Sirius/XM and wanted to know about the pricing options. She told me I would have three options if I chose to subscribe, starting with the Platinum package.
She said the Platinum package would offer me all 425 channels in the Sirius/XM library, including news, entertainment, sports and Howard Stern's library. She added I wouldn't hear any ads and I would also have access to the podcasts available from Sirius/XM at this tier. If I chose it, I would pay $23.99 per month once my promotional period expired.
At the next tier, Music and Entertainment, I'd get some of the entertainment and news channels, but not all of them, and I would no longer have access to sports or Howard Stern's library. In all, I'd be getting roughly 400 channels and pay $18.99 per month, after my promotional offer of three months for $3 expired.
Finally, she explained I could opt for the Music Showcase option, which costs $13.99 per month after my promotional period. At this level, most of the 100 channels I received would be music only and would contain ads. There might be an occasional talk or entertainment channel, but much of what I'd be paying for was music.
I asked if the Platinum package was the only way to get the sports channels, and she confirmed that it was. I had no other questions, so she thanked me for calling and said when I was ready to make a decision, I could either call back or go on the company's website and get set up that way.
Overall, I though this was a great experience. The representative was friendly and helpful, and she gave me a complete picture of everything Sirius/XM had to offer. I would have felt comfortable making a decision right then if I had been genuinely calling to decide about adding Sirius/XM services. If I needed services in the future, I would definitely use this number.
This Sirius/XM phone number is ranked #5 out of 6 because 82,086 Sirius/XM customers tried our tools and information and gave us feedback after they called. The reason customers call 888-539-7474 is to reach the Sirius/XM Canadien Customer Service department for problems like Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge. As far as we can tell, Sirius/XM has call center locations in Pennsylvania or Dominican Republic or Canada or Texas or Iowa or New York and you can call during their open hours 24 hours, 7 days. Sirius/XM has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 888-539-7474 and ways to call or contact Sirius/XM with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Sirius/XM at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-539-7474. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Sirius/XM Canadien Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Sirius/XM Once on the phone with Sirius/XM's Canadien Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 888-539-7474 is Sirius/XM's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 866-635-5027 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sirius/XM help by calling them, is that other customers give their customer support at this number a 88% score for their communication skills and a 65% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.