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Sam's Club Customer Service

Phone Number & Contact Info

Sam's Club's Best Phone Number

888 746-7726
Toll-free·Calls Customer Service·Most popular Sam's Club number
Q:

How do I talk to a live human at Sam's Club?

A:Repeat "Representative" until you are transferred.
Q:

Does Sam's Club offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 7am-11pm, Sun 10am-8pm CST. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 18.4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sam's Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative" until you are transferred.
Here is how our research team describes the way the Sam's Club phone system greets you: What can I help you with today?
Below are some clips we've found from Sam's Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"This call may be recorded or monitored. Hi. Thanks for calling Sam's Club. What can I help you with today?"
Excerpt from a call with Sam's Club
Tuesday, January 16, 2024 6:48 PM

What are the hours and when should I call?

Sam's Club operates the call center for this 888 746-7726 phone number Mon-Sat 7am-11pm, Sun 10am-8pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 473 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sam's Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sam's Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sam's Club is Sunday. The most busy day to call is Friday, which averages 177% more phone calls by comparison. Again, this is based on a sample of 473 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Sam's Club

In summation, the best day to call Sam's Club is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sam's Club staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Calling this Sam's Club Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 21, 2024

Sam's Club is a membership warehouse that sells a range of services and goods. As one of the oldest and largest membership clubs in the country, it isn't surprising that it gets a lot of requests for customer service.

Why Do People Call Sam's Club Customer Service?

People call Sam's Club customer service for a variety of reasons, including:

  • Purchasing a new membership
  • Making changes to an existing membership
  • Asking questions about member benefits
  • Technical support or troubleshooting
  • Initiation of the refund or exchange process
  • Order status issues
  • Reporting on in-warehouse experiences

Best Tips for Calling Sam's Club Customer Support

There are several things that you can do to help ensure that your call is handled quickly and professionally:

  • Ensure that you are calling the right number. Sam's Club has different numbers for some of its products and services, such as travel or its co-branded credit cards.
  • Consider the nature of your request: If you are having issues with your local warehouse club, try resolving it with the staff or management there. Sam's Club's national call center may be able to help, but you are likely going to get a quicker resolution by handling the situation locally.
  • Have your membership number handy, along with any relevant documentation, which may include product names or model numbers, warranties, order confirmations or any previous correspondence between you and Sam's Club about your issue.
  • Have some way of taking notes during your call.

How Do People Feel About Their Calls to Sam's Club Customer Service?

Sam's Club is well-known for providing excellent customer service to its members and consumers report a high level of satisfaction with the support they've received.

What Sort of Issues Can Sam's Club Phone-Based Customer Service Resolve?

Sam's Club customer service agents can address many different issues, including membership issues and concerns, technical support and troubleshooting issues, order status issues, billing inquiries and helping to facilitate returns.

What Can't Easily Be Resolved Over the Phone with Sam's Club?

There are some issues that Sam's Club phone-based support can help with, but these issues may not be completely resolvable over the phone:

  • Some returns may need to be dealt with at the store or by physically mailing back the product. You may get a phone authorization or assistance for the return, but you will have to do the work of actually returning the product.
  • If you are having a problem with electronics that are incompatible with other products in your home, your agent may be able to suggest a workaround but he or she may not be able to resolve the problem completely.
  • Sam's Club travel representatives may have limited recourse when dealing with third-party travel vendors.

What Can I Do if my Call to Sam's Club is Unsuccessful?

Even good companies sometimes miss the mark when it comes to customer service. If you get off the phone with an agent and feel as though your issues were not resolved or understood, don't fret. You still have options.

  • Review your call notes. You may be able to identify an area of miscommunication or misunderstanding that led to the failure of your first call.
  • Call back. Explain that this is your second call regarding this matter and describe what went wrong during your first call and what you would like to see happen with your case. The next agent you speak to may be in a better position to understand and address your issue because he or she has more training or experience.
  • Try getting in touch another way: Sam's Club does offer live chat on its website. You might also try reaching out via social media platforms.
  • Your local warehouse club manager may also be willing to advocate for you or, in some cases, resolve the issue in the store as a goodwill gesture.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Sam's Club

If you have time to do a bit of reading before you call Sam's Club, we recommend you read over some of our problem-specific articles.

What is Sam's Club Credit?

Sam's Club Credit is a specialized credit card program offered by Sam's Club, a membership-based retail warehouse club. It provides members with a convenient and flexible way to make purchases within Sam's Club and its affiliated stores. The credit card offers various benefits like cashback rewards, special financing options, and exclusive discounts on selected products and services. Sam's Club Credit serves as a valuable tool for managing expenses and accessing additional purchasing power. With no annual fee, members can enjoy the convenience and perks of this credit program while taking advantage of Sam's Club's wide range of products and services. Whether shopping in-store or online, Sam's Club Credit provides a seamless and rewarding payment option for members.

What are the benefits of a Sam's Club membership?

A Sam's Club membership offers numerous benefits to its members. Firstly, members gain access to a wide range of high-quality products at discounted prices, allowing them to save substantial amounts on everyday purchases. Secondly, Sam's Club offers exclusive members-only discounts, promotions, and instant savings on various items, further maximizing savings opportunities. The club's expansive selection includes groceries, electronics, household essentials, and more, providing convenience and value in one place. Members also benefit from free shipping on many online orders and access to Sam's Club gas stations. Additionally, Sam's Club offers convenient services like Click 'n' Pull, Scan & Go, and Club Pickup, making shopping faster and easier. Lastly, members can take advantage of their membership to enjoy additional benefits such as optical services, pharmacy discounts, travel deals, and the Sam's Club Mastercard.

What is the Sam's Club return policy?

Sam's Club offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, simply return the product within 90 days of purchase for a full refund. Exceptions to this policy include electronics which must be returned within 30 days, and cigarettes and tobacco, which cannot be returned. However, members can still exchange these products if they are damaged or defective. To initiate a return, bring the item to any Sam's Club location, or initiate the process online using the Order Center. Proof of purchase is required for all returns, and refunds will be issued in the original form of payment. With this customer-centric return policy, you can shop worry-free at Sam's Club.

Top Sam's Club customer service problems

Click the link above to get answers to just about any Sam's Club customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sam's Club, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I have a bill I need help with."
- From a call lasting 4m 1s , May 21, 2024 8:40 PM
Missing order: "I'm missing an order."
- From a call lasting 2m 44s , May 20, 2024 3:57 PM
Unable to cancel order: "I'm stuck. So all I know is I'm not gonna show up for that order, and it'll cancel itself because I don't go there."
- From a call lasting 7m 22s , Apr 10, 2024 11:24 PM
Making payment with new debit card: "I wanna make a payment, but I have a new debit card number."
- From a call lasting 11m 8s , Apr 7, 2024 12:24 PM
Making payment on Sam's Club card: "I just was trying to find out what my balance was on my Sam's Club card, and then I was gonna make a payment."
- From a call lasting 11m 21s , Apr 6, 2024 7:32 PM
Report fraud charge: "I just got my credit card statement in, and I believe there's a fraud charge on it."
- From a call lasting 6m 53s , Apr 3, 2024 5:55 PM
Issue with delivery: "I ordered a television but the tracking status shows it was delivered three weeks before I placed the order."
- From a call lasting 3m 21s , Apr 2, 2024 7:20 PM
Updating payment information issue: "I've been trying to update my Sam's Club payment information for days, but it won't work."
- From a call lasting 27m 3s , Apr 1, 2024 5:35 PM
Placing bakery order: "I need to place an order with the bakery."
- From a call lasting 1m 10s , Apr 1, 2024 5:04 PM
Membership inquiry for delivery: "And the lady that took my money said I got free delivery when I ordered from the store, and free shipping when I ordered the other stuff."
- From a call lasting 8m 12s , Mar 26, 2024 2:09 PM

More Sam's Club Customer Service Contacts

There are of course other ways to contact Sam's Club customer service besides the phone. Below we list the best ones, by medium.

Sam's Club Customer Service Live Chat

help.samsclub.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sam's Club provides this option.

Sam's Club Customer Help Desk / Web Support

help.samsclub.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Sam's Club customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sam's Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sam's Club agent. This phone number is Sam's Club's best phone number because 46,536 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888 746-7726 include Account Access, Dispute a Charge, Cancel Account, Track an Order, Missing Item and other customer service issues. The Sam's Club call center that you call into has employees from Norfolk, VA / Argentina and is open Mon-Sat 7am-11pm, Sun 10am-8pm CT according to customers. In total, Sam's Club has 1 phone number. It's not always clear what is the best way to talk to Sam's Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sam's Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sam's Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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