VRBO Phone Number

Call VRBO customer service faster with GetHuman

  • Calls VRBO's Customer Service department
  • The average hold time is 6m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Find Reservation, Update Account Info, Refund a Charge, Listing Not Showing, and Cancel Booking.
  • Reach a live VRBO agent: Press 2

Calling VRBO Customer Care at 877-228-3145

Feb 26, 2024

Calling VRBO had some positives and some negatives, with the call leaning toward the negative end of the spectrum. On the plus side, there was essentially no wait to speak to someone, as I was directed through the menu quickly and almost immediately connected to a representative once I got through. However, the representative on the other end seemed to have an issue with listening to what I was saying, as she made a few assumptions based on things I had not said.

Worse was the fact that the representative didn't appear to know the answer to my question and appeared to give incorrect information. The call started out well, as I was asked to provide my language and whether I was a host or guest. The system told me that I could choose to get help on the website as opposed to waiting on the phone, but I didn't have to wait very long. Within two minutes, I was connected with a representative and asked for my name and e-mail.

After providing this information, I was asked for the reason for my call, and I said that I was looking at possibly going to Hawai'i and wanted to know if there was a minimum stay required at a VRBO property. For some reason, the representative assumed that I was asking about a stay on Maui, even though I never specified which island I wanted to visit. I told her that I wasn't sure where in Hawai'i I wanted to go; I was just looking at this point.

She said that she would look up the information and asked if I could be placed on hold. I said that was fine and waited a few minutes. Eventually, she came back and said that she needed a bit more time to see if she could find the information. When she returned for the second time, she said that there wasn't any kind of minimum to rent from VRBO in Hawai'i and started to provide excess details that I hadn't asked about. I decided to leave the conversation there and thanked her for the information. Once I did, she quickly ended the call and hung up.

Upon hanging up, I checked the information and saw that in Hawai'i, a 30-day minimum exists on almost all rentals, with only a few exceptions that required registering with the state. Given that most VRBO properties on Hawaii have a 30-day minimum listed, it seemed incomprehensible that the representative didn't know this was a thing. This information wasn't useful, and while it wasn't a problem, it also created more problems than it solved.

Overall, I was not impressed with the representative on this call. I thought that she didn't do a good job listening and didn't really provide helpful information. Further, when the call ended, she seemed in a hurry to end things. Based on the service that I received on this call, I wouldn't use this number unless I absolutely needed to use it.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Bonjour*J'ai fait une r*servation, le montant de l'acompte est bien retir*, la r*servat...
CHIU YEN PAN *****ID*V***-FUUOSN**************cancel order******@***.com
**ID*V***-FUUOSN***cancel order***********
PAN CHIU YEN*ORDER ID*:V***-FUUOSN***cancel order
I need to edit my email address. I go to settings and put in the * digit code that was...
I haven't receive my payout is over * dyas since my guest check in.
I believe you charged a customer *For time not spent at my home*I want to speak with a...
can't select room please solve the problem*What is this problem I don't understand why...
What is this problem I don't understand why the rooms are not able to be booked. Custom...
We have not been paid for a stay at our property
Property owner wanting to offer property to rent
Need representative to call regarding a rental property
I am trying to pay for my reservations. The * is *****. I tried earlier to chat but i w...
Rental is in violation of neighborhood covenants. Owner is not allowed to use home as...
I can’t tell who is staying at my home this upcoming weekend October **, **, **. It is...

VRBO Customer Phone Number 877-228-3145 - Stats

Phone number to dial877-228-3145
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait6 minutes
Current wait10 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication58%
Quality of help63%
Customer votes2,887
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

VRBO's Best Toll-Free/800 Customer Phone Number

This is VRBO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VRBO agent. This phone number is VRBO's Best Phone Number because 46,134 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-228-3145 include Find Reservation, Update Account Info, Refund a Charge, Listing Not Showing, Cancel Booking and other customer service issues. The VRBO call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, VRBO has 1 phone number. It's not always clear what is the best way to talk to VRBO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to VRBO?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like VRBO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with VRBO, including their website / help desk. Visit our VRBO Customer Service page for more information.
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