A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 32 seconds.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for VRBO below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this VRBO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from VRBO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Verbo.
A leading vacation rental marketplace. For faster assistance, you may chat with a live agent by visiting our help center.
At help dot vrbo dot com and clicking on contact us.
Press one for English.
Your call may be recorded or monitored to train agents ensure a quality experience, and help resolve any questions you may have.
For more info on how we use call recordings, view the privacy statement on our website.
If you're a host, please press one. If you're a guest, please press two."
Excerpt from a call with VRBO
Monday, January 22, 2024 8:38 PM
What are the hours and when should I call?
VRBO operates the call center for this 877-228-3145 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 3,280 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the VRBO call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VRBO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VRBO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call VRBO is Sunday.The most busy day to call is Friday, which averages 96% more phone calls by comparison.Again, this is based on a sample of 3,280 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday, which is 285% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call VRBO is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that VRBO staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling VRBO had some positives and some negatives, with the call leaning toward the negative end of the spectrum. On the plus side, there was essentially no wait to speak to someone, as I was directed through the menu quickly and almost immediately connected to a representative once I got through. However, the representative on the other end seemed to have an issue with listening to what I was saying, as she made a few assumptions based on things I had not said.
Worse was the fact that the representative didn't appear to know the answer to my question and appeared to give incorrect information. The call started out well, as I was asked to provide my language and whether I was a host or guest. The system told me that I could choose to get help on the website as opposed to waiting on the phone, but I didn't have to wait very long. Within two minutes, I was connected with a representative and asked for my name and e-mail.
After providing this information, I was asked for the reason for my call, and I said that I was looking at possibly going to Hawai'i and wanted to know if there was a minimum stay required at a VRBO property. For some reason, the representative assumed that I was asking about a stay on Maui, even though I never specified which island I wanted to visit. I told her that I wasn't sure where in Hawai'i I wanted to go; I was just looking at this point.
She said that she would look up the information and asked if I could be placed on hold. I said that was fine and waited a few minutes. Eventually, she came back and said that she needed a bit more time to see if she could find the information. When she returned for the second time, she said that there wasn't any kind of minimum to rent from VRBO in Hawai'i and started to provide excess details that I hadn't asked about. I decided to leave the conversation there and thanked her for the information. Once I did, she quickly ended the call and hung up.
Upon hanging up, I checked the information and saw that in Hawai'i, a 30-day minimum exists on almost all rentals, with only a few exceptions that required registering with the state. Given that most VRBO properties on Hawaii have a 30-day minimum listed, it seemed incomprehensible that the representative didn't know this was a thing. This information wasn't useful, and while it wasn't a problem, it also created more problems than it solved.
Overall, I was not impressed with the representative on this call. I thought that she didn't do a good job listening and didn't really provide helpful information. Further, when the call ended, she seemed in a hurry to end things. Based on the service that I received on this call, I wouldn't use this number unless I absolutely needed to use it.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call VRBO
If you have time to do a bit of reading before you call VRBO, we recommend you read over some of our problem-specific articles.
VRBO offers rentals across the globe. Cancellation policies depend on the property, and property owners can create custom guidelines. You should check the profile of your rental property for specific details about the owner's cancellation policy. You can also contact VRBO if you have trouble finding cancellation details or if you encounter issues with your rental.
If you are a homeowner who is looking to rent out your home on VRBO, you may be wondering what the processing fee is for VRBO. If you are indeed interested in the processing fee is for VRBO, you are in luck. We are going to answer that for you in this article. The VRBO processing fee is a flat 3%. The VRBO processing fee is calculated based on the full payment amount that the vacationer is paying the homeowner. It also includes taxes collected on the VRBO booking.
VRBO provides multiple payment options to ensure flexibility for its users. Currently, guests can choose to pay for their vacation rental through two options: credit card or eCheck. Acceptable credit cards include Visa, Mastercard, American Express, and Discover. VRBO also offers the convenient eCheck payment method, allowing guests to make a secure electronic transfer directly from their bank account. The platform's payment system is designed to safeguard users' financial information while providing peace of mind during transactions. Guests should note that the availability of payment options may vary depending on the booking and its location. VRBO aims to provide a seamless and secure payment process, ensuring a smooth experience for all users.
Click the link above to get answers to just about any VRBO customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to VRBO, and their purpose. Are any of these similar to the reason you are trying to call?
Change reservation unit: "I just have some questions about changing the unit on your end."
- From a call lasting 9m 41s , Dec 18, 2024 3:10 PM
Remove extra person fee: "I would like to remove the extra person fee from my account."
- From a call lasting 10m , Dec 9, 2024 6:53 PM
Tentative reservation inquiry: "I'm just wondering how long it's gonna sit on there tentative so that nobody else can rent it."
- From a call lasting 9m 9s , Dec 9, 2024 6:34 PM
Inquiry about booking fees: "So why do they have an additional guest fee?"
- From a call lasting 20m 15s , Dec 8, 2024 10:34 PM
Information about why customers call VRBO is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- VRBO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is VRBO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VRBO agent. This phone number is VRBO's best phone number because 46,134 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-228-3145 include Find Reservation, Update Account Info, Refund a Charge, Listing Not Showing, Cancel Booking and other customer service issues. The VRBO call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, VRBO has 1 phone number. It's not always clear what is the best way to talk to VRBO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for VRBO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VRBO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
