VRBO Customer FAQ

Search for vacation rentals on VRBO to book your trip. Browse properties by destination and date range, then filter your search to find the perfect place for you. Before booking, read the property description and check out photographs and videos of each rental. Contact owners or managers directly through VRBO messaging to ask questions about availability or pricing before booking with them on their website.

You've planned your trip, booked your VRBO, and then something happens and plans have to change. VRBO has made it easy to change or cancel a trip using the company's website online or using your account through the mobile app. You can cancel at any time, but there may be fees or reduced refunds, so it's important to review the policies before completing your cancellation.

To cancel a trip booked on your daughter's account, you will need to log in to her account using her credentials. Once logged in, go to the "Trips" section, find the reservation you want to cancel, and follow the cancellation prompts. If you encounter any issues, please check the cancellation policies that apply to the specific property you booked.

To add an additional email to a booking on VRBO, navigate to your booking details and look for an option to manage or edit your reservation. There, you should find a section to add extra contacts or emails. Enter the additional email address as prompted. Be sure to save the changes to ensure the additional email receives all pertinent booking information.

The cancellation policy regarding refunds, including VRBO fees and taxes, is determined by the individual homeowner or property manager. Most commonly, if you cancel within the allotted timeframe, you may receive the rental amount back, but this may not include the service fees. As for taxes, it depends on the local tax laws of the area the property is located in. Cancellation policies can vary, so it's crucial to read and understand these before renting a property. VRBO does not control these policies, and all refunds are at the discretion of the property owner or manager. Check your booking confirmation email to review your exact cancellation policy.