What Is VRBO's Cancellation Policy?
VRBO offers rentals across the globe. Cancellation policies depend on the property, and property owners can create custom guidelines. You should check the profile of your rental property for specific details about the owner's cancellation policy. You can also contact VRBO if you have trouble finding cancellation details or if you encounter issues with your rental.
VRBO is a vacation rental service based in Austin, TX. Users can list their homes for short-term rentals or book private stays at locations around the globe.
Vacation plans sometimes change, so VRBO has a variety of cancellation policies depending on the rental property. Here's everything you need to know about canceling a VRBO rental.
VRBO Cancellation Policies Vary by Property
VRBO's catalog of property rentals consists of private properties operated by individual owners. As such, each property owner gets to set their own cancellation policy. For the most accurate information, check the property profile of your rental. You can call VRBO if you have trouble locating your rental's unique policy.
Although VRBO cancellation policies depend on the property, there are a few common policy options property owners may use:
- 60-day policy. Rentals with this policy can be fully refunded if you cancel 60 days or more before your check-in date.
- 60/30-day policy. This policy means you get a 100% refund if you cancel 60 days or more before check-in and a 50% refund if you cancel at least 30 days before check-in.
- 14/7-day policy. Rentals with this policy can be fully refunded for cancellations 14 days or more before your check-in date. Canceling seven days before check-in results in a 50% refund.
Property owners can also choose to create a custom cancellation policy. Others may offer no cancellation or refund, even if you don't check in at your rental.
Some property profiles may not list a cancellation policy. In this case, you should contact the property owner to learn more about their rules.
VRBO Customer Service May Be Able To Help if You Have Rental Problems
VRBO doesn't guarantee a refund for cancellations. However, rental profiles that misrepresent the property may entitle you to a refund. You may also be eligible for a refund if the property owner cancels your reservation unexpectedly.
In either case, VRBO customer service can help. The team may assist you in finding a similar rental property, or they may offer a refund. It's important to contact support as soon as possible to resolve the issue quickly. VRBO also recommends speaking directly with the property owner to try to resolve the problem before calling customer service.
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