What happens if the property I rented is not as described?

If the property you rented is not as described, VRBO offers certain protections to ensure your satisfaction. Firstly, it is essential to communicate any discrepancies with the property owner or manager immediately. In most cases, they are keen to rectify the situation promptly. If the issue remains unresolved, VRBO's Book with Confidence Guarantee provides assistance. This program grants reimbursement for the rental amount or offers an alternative property of equal value if the listing is inaccurate, significantly misrepresented, or non-existent. To be eligible, ensure that you report the issue within 24 hours of check-in and before contacting the owner. Furthermore, a written notice mailed or emailed to VRBO within 30 days is mandatory to apply for reimbursement. VRBO takes its commitment to guest satisfaction seriously and strives to resolve any issues with the property to your utmost contentment.