How Do I Get a Refund from VRBO?

Vrbo refunds take up to five days and are issued based on each property's cancelation policy. You can view each property's cancelation policy by visiting the property listing page and selecting Policies. Some properties may not have a refund policy.

Take note of the property's time zone and ensure you cancel by 11:59 PM. Make sure you also understand the total amount to be refunded and the amount paid to date.

Canceling a Reservation

To get a refund, you must first cancel your reservation with Vrbo. Follow the cancelation process below:

Desktop:

1. Log in to your Vrbo account.

2. Click on your account name and select My Trips.

3. Click the reservation you want to cancel.

4. Go to the Details tab and click Cancel trip.

5. Don't forget to review and understand the cancelation policy before canceling your reservation.

6. Click Cancel booking.

7. If you can't see Cancel booking, click Request a Cancelation.

Mobile:

1. Open the app and tap Trips.

2. Tap the reservation you want to cancel and click Cancel.

3. Review the policy and tap Cancel booking.

If you click Request cancelation, follow up with the host if they don't respond within 24 hours.

For guests with travel insurance, you will need to contact Generali Travel Protection directly for your insurance refund. Vrbo will not be able to do this on your behalf.

Vrbo Cancellation Policies

It's important to fully understand the cancellation policies of each property to avoid problems with your refunds. Some properties will have a 60-day policy, 60/30-day policy, 30/14-day policy, 14/7 day policy, no refund policy and custom policy.

60-Day Policy - 100% refund when canceled at least 60 days before the schedule. No refund when canceled less than 60 days before schedule or check-in.

60/30 Day Policy - 100% refund when canceled at least 60 days before schedule and 50% refund when canceled at least 30 days before schedule. No refund when canceled less than 30 days before schedule.

30/14 Day Policy - 100% refund when canceled at least 30 days before schedule and 50% refund when canceled at least 14 days before schedule. No refund when canceled less than 14 days before schedule.

14/7 Day Policy - 100% refund when canceled at least 14 days before schedule and 50% refund when canceled at least seven days before schedule. No refund when canceled less than seven days before schedule.

If you have questions about Vrbo refunds, please get in touch with Customer Support.

How to Get Vrbo Refund Status

If you want to know the status of your refund, follow the steps below:

1. Log in to your account.

2. Click on your account name and select My Trips.

3. Tap the reservation you want to check.

4. Click Get Refund Status on the Details page.

5. Wait for the chat window to pop up. You'll get the refund status in the Vrbo chat window.