A:Must choose option 1-4, then wait on the line until transferred to a representative.Our free phone can also navigate phone menus to get a live human at Weight Watchers for you.
Q:
Does Weight Watchers offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 1 second.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Weight Watchers below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Weight Watchers phone number to document the phone system.
Here is how our research team describes the way the Weight Watchers phone system greets you: Let's go ahead and confirm your account information now. What's your account number?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-4, then wait on the line until transferred to a representative.
Below are some clips we've found from Weight Watchers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Weight Watchers.
The number one doctor recommended weight loss program.
So happy you're here.
Due to high call volume, your hold time may be longer than normal.
We appreciate your patience, and we will be with you as soon as possible.
Current members can chat with us twenty four hours a day, seven days a week, via your WW app or the WW website after logging in.
Thank you for your interest in weight watchers and your patience in holding.
If you're calling to cancel, please complete this via twenty four seven chat found in your Weight Watchers app.
We wanna get right to your questions when the agents join.
Let's go ahead and confirm your account information now.
Are you currently a Weight Watchers member?
Press one for yes. Press two for no.
Are you currently a weight watchers member?"
Excerpt from a call with Weight Watchers
Friday, January 5, 2024 7:43 PM
They may ask for information for security purposes
"For example, if this one
For billing questions, please press one. Thinking due to high call volume, your hold time may be longer than normal.
We appreciate your patience, and we will be with you as soon as possible.
Current members can chat with us twenty four hours a day, seven days a week, via your WW app or the WW website after logging in.
Thank you for your interest in weight watchers and your patience in holding.
For your security and peace of mind, we will never ask for your payment information to be spoken on the call."
Excerpt from a call with Weight Watchers
Monday, September 30, 2024 8:48 PM
They may need the phone number on your account
"Thanks for calling Weight Watchers.
The number one doctor recommended weight loss program.
So happy you're here.
Due to high call volume, your hold time may be longer than normal.
We appreciate your patience, and we will be with you as soon as possible.
Current members can chat with us twenty four hours a day, seven days a week via your WW app or the WW website after logging in.
Thank you for your interest in weight watchers and your patience in holding.
If you're calling to cancel, please complete this via twenty four seven chat found in your Weight Watchers app.
We wanna get right to your questions when the agent joins.
Let's go ahead and confirm your account information now.
Are you currently a Weight Watchers member?
Press one for yes. Please enter your ten digit phone number associated with your Weight Watchers account."
Excerpt from a call with Weight Watchers
Wednesday, January 10, 2024 4:21 PM
They may ask you to enter information with the dial pad
"Thanks for calling Weight Watchers.
The number one doctor recommended weight loss program.
So happy you're here.
Current members can chat with us twenty four hours a day seven days a week, via your WW app or the WW website after logging in.
Thank you for your interest in weight watchers and your patience in holding.
We wanna get right to your questions when the agent joins.
Let's go ahead and confirm your account information now.
You entered November tenth.
Nineteen fifty four. If this is correct, press one.
Using your phone's dial pad, please enter your billing address number."
Excerpt from a call with Weight Watchers
Thursday, November 14, 2024 3:14 PM
The first phone menu
"Our offices are currently closed.
Our agents will be available to assist you again on Tuesday, May twenty eighth.
However, we are happy to provide our self-service options that can provide you with your billing information, support you in updating your credit card, cancellations, and login support.
Twenty four seven live coaching is also available within your WW app under your profile menu, or you can message us on our social handles.
Business hours are Monday through Friday, nine AM to nine PM.
Let's go ahead and confirm your account information now.
Eastern Standard Time. In the meantime, press one to utilize our self-service options.
Otherwise, press two to disconnect or simply hang up the call."
Excerpt from a call with Weight Watchers
Monday, May 27, 2024 12:54 PM
What are the hours and when should I call?
Weight Watchers operates the call center for this 800-651-6000 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,499 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Weight Watchers call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Weight Watchers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Weight Watchers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Weight Watchers is Sunday.The most busy day to call is Monday, which averages 351% more phone calls by comparison.Again, this is based on a sample of 2,499 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday, which is 134% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Weight Watchers representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Weight Watchers is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Weight Watchers staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Calling Weight Watchers can be a tedious task for non-members as I recently discovered. Yet, once callers get through to a live agent, the friendly and knowledgeable representatives make the time well spent.
Upon calling, an automated system requires callers to enter in personal information for identification purposes before a menu of options is provided. I inputted my birth date and address before being asked to give the last four digits of my payment method. Since I'm not a current member and have no payment on file, I entered in 0000 as a placeholder. No options were offered to reach customer service directly so this was the route I tried.
This led to a recorded greeting with news briefs about Weight Watchers followed by a menu of choices, mostly geared toward members. I opted for the "other questions" selection and was placed on hold. After several minutes, a live agent came on the line and introduced herself as Wilma. I was again asked for my name and birth date before proceeding.
I asked Wilma about current promotions and she was more than happy to share the details by directing me to Weight Watchers' website. While on the phone with her, I perused the link and found a current deal to join the weight loss program for $10 per month for 10 months. Wilma recommended this program for beginners, adding that I could effortlessly sign up online. Additionally, she suggested I could extend this promotion after the allotted time by calling Weight Watchers with a new promotion.
By accessing an online account, Wilma said I would be able to update my plan at any time as I progress in my weight loss journey. Even though it took some effort to reach a rep, the call was productive and encouraging.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Weight Watchers
If you have time to do a bit of reading before you call Weight Watchers, we recommend you read over some of our problem-specific articles.
The Weight Watchers Freestyle program is a comprehensive weight loss program that focuses on healthy eating habits and promotes long-term weight management. It is designed to provide flexibility and freedom to its members by assigning zero SmartPoints values to a wide range of foods, including lean meats, fruits, vegetables, and most seafood. The program encourages a balanced diet and teaches portion control through its SmartPoints system, where each food is assigned a certain value based on its nutrition content. Additionally, members have access to a supportive community and numerous resources such as a mobile app, personalized meal plans, and regular workshops to help track progress, stay motivated, and make healthier choices. The Weight Watchers Freestyle program aims to create a sustainable lifestyle change by promoting overall wellness rather than restrictive dieting.
One of the components of Weight Watchers is the weekly weigh-in or weight tracking. If you need to change the date your record your weight management progress, you can do so online or via the mobile app. If you attend meetings in person, you can still use the electronic options or switch to a meeting day that works before your schedule.
On the Weight Watchers program, there are no specific food restrictions. The program promotes a flexible and balanced approach to eating. It emphasizes the importance of making healthier food choices and creating a calorie deficit. With the SmartPoints system, every food and beverage is assigned a SmartPoints value, based on its nutritional content. Participants are provided with a daily SmartPoints budget that they can tailor to their preferences. This allows for personalization and flexibility in food choices, as long as they fit within the allocated points. Weight Watchers encourages members to prioritize nutrient-dense foods, such as fruits, vegetables, lean proteins, and whole grains, while still allowing flexibility for indulgences, promoting a sustainable and enjoyable approach to weight loss and maintenance.
Click the link above to get answers to just about any Weight Watchers customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Weight Watchers, and their purpose. Are any of these similar to the reason you are trying to call?
Membership renewal inquiry: "I want to know when, what is the best deal you can get me to renew for another year?"
- From a call lasting 6m 14s , Nov 18, 2024 5:33 PM
Cancel membership: "I just wanted to make sure that that's canceled and it doesn't go to a higher rate."
- From a call lasting 11m 11s , Nov 18, 2024 2:39 PM
Information about why customers call Weight Watchers is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Weight Watchers provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Weight Watchers will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Weight Watchers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Weight Watchers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Weight Watchers agent. This phone number is Weight Watchers's best phone number because 37,002 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-651-6000 include Cancel Service, Signup For Service, Upgrade Account, Account Access, Update Account Info and other customer service issues. The Weight Watchers call center that you call into has employees from Kansas and is open 24 hours, 7 days according to customers. In total, Weight Watchers has 1 phone number. It's not always clear what is the best way to talk to Weight Watchers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Weight Watchers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Weight Watchers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.