Weight Watchers Customer Service

Phone Number & Contact Info

Weight Watchers's Best Phone Number

800-651-6000
Toll-free·Calls Customer Service·Most popular Weight Watchers number
Q:

How do I talk to a live human at Weight Watchers?

A:Must choose option 1-4, then wait on the line until transferred to a representative.
Q:

Does Weight Watchers offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Weight Watchers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose option 1-4, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Weight Watchers phone system greets you: Let's go ahead and confirm your account information now. What's your account number?
Below are some clips we've found from Weight Watchers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Weight Watchers. The number one doctor recommended weight loss program. So happy you're here. Due to high call volume, your hold time may be longer than normal. We appreciate your patience, and we will be with you as soon as possible. Current members can chat with us twenty four hours a day, seven days a week, via your WW app or the WW website after logging in. Thank you for your interest in weight watchers and your patience in holding. If you're calling to cancel, please complete this via twenty four seven chat found in your Weight Watchers app. We wanna get right to your questions when the agents join. Let's go ahead and confirm your account information now. Are you currently a Weight Watchers member? Press one for yes. Press two for no. Are you currently a weight watchers member?"
Excerpt from a call with Weight Watchers
Friday, January 5, 2024 7:43 PM

They may need the phone number on your account

"Thanks for calling Weight Watchers. The number one doctor recommended weight loss program. So happy you're here. Due to high call volume, your hold time may be longer than normal. We appreciate your patience, and we will be with you as soon as possible. Current members can chat with us twenty four hours a day, seven days a week via your WW app or the WW website after logging in. Thank you for your interest in weight watchers and your patience in holding. If you're calling to cancel, please complete this via twenty four seven chat found in your Weight Watchers app. We wanna get right to your questions when the agent joins. Let's go ahead and confirm your account information now.
Are you currently a Weight Watchers member?
Press one for yes. Please enter your ten digit phone number associated with your Weight Watchers account."
Excerpt from a call with Weight Watchers
Wednesday, January 10, 2024 4:21 PM

They may ask you to enter information with the dial pad

"Our offices are currently closed. Our agents will be available to assist you again on Tuesday, May twenty eighth. However, we are happy to provide our self-service options that can provide you with your billing information, support you in updating your credit card, cancellations, and login support. Twenty four seven live coaching is also available within your WW app under your profile menu, or you can message us on our social handles. Business hours are Monday through Friday, nine AM to nine PM. Eastern Standard Time. In the meantime, press one to utilize our self-service options. Otherwise, press two to disconnect or simply hang up the call.
Let's go ahead and confirm your account information now.
Using your phone's dial pad, please enter your billing address number."
Excerpt from a call with Weight Watchers
Monday, May 27, 2024 12:54 PM

The first phone menu

"Our offices are currently closed. Our agents will be available to assist you again on Tuesday, May twenty eighth. However, we are happy to provide our self-service options that can provide you with your billing information, support you in updating your credit card, cancellations, and login support. Twenty four seven live coaching is also available within your WW app under your profile menu, or you can message us on our social handles. Business hours are Monday through Friday, nine AM to nine PM. Let's go ahead and confirm your account information now.
Eastern Standard Time. In the meantime, press one to utilize our self-service options.
Otherwise, press two to disconnect or simply hang up the call."
Excerpt from a call with Weight Watchers
Monday, May 27, 2024 12:54 PM

What are the hours and when should I call?

Weight Watchers operates the call center for this 800-651-6000 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,253 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Weight Watchers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Weight Watchers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Weight Watchers is Sunday. The most busy day to call is Monday, which averages 286% more phone calls by comparison. Again, this is based on a sample of 1,253 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Weight Watchers

In summation, the best day to call Weight Watchers is Friday.

Calling this Weight Watchers Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 10, 2024

Calling Weight Watchers can be a tedious task for non-members as I recently discovered. Yet, once callers get through to a live agent, the friendly and knowledgeable representatives make the time well spent. 

Upon calling, an automated system requires callers to enter in personal information for identification purposes before a menu of options is provided. I inputted my birth date and address before being asked to give the last four digits of my payment method. Since I'm not a current member and have no payment on file, I entered in 0000 as a placeholder. No options were offered to reach customer service directly so this was the route I tried.

This led to a recorded greeting with news briefs about Weight Watchers followed by a menu of choices, mostly geared toward members. I opted for the "other questions" selection and was placed on hold. After several minutes, a live agent came on the line and introduced herself as Wilma. I was again asked for my name and birth date before proceeding.

I asked Wilma about current promotions and she was more than happy to share the details by directing me to Weight Watchers' website. While on the phone with her, I perused the link and found a current deal to join the weight loss program for $10 per month for 10 months. Wilma recommended this program for beginners, adding that I could effortlessly sign up online. Additionally, she suggested I could extend this promotion after the allotted time by calling Weight Watchers with a new promotion. 

By accessing an online account, Wilma said I would be able to update my plan at any time as I progress in my weight loss journey. Even though it took some effort to reach a rep, the call was productive and encouraging. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Weight Watchers

If you have time to do a bit of reading before you call Weight Watchers, we recommend you read over some of our problem-specific articles.

What is the Weight Watchers Freestyle program?

The Weight Watchers Freestyle program is a comprehensive weight loss program that focuses on healthy eating habits and promotes long-term weight management. It is designed to provide flexibility and freedom to its members by assigning zero SmartPoints values to a wide range of foods, including lean meats, fruits, vegetables, and most seafood. The program encourages a balanced diet and teaches portion control through its SmartPoints system, where each food is assigned a certain value based on its nutrition content. Additionally, members have access to a supportive community and numerous resources such as a mobile app, personalized meal plans, and regular workshops to help track progress, stay motivated, and make healthier choices. The Weight Watchers Freestyle program aims to create a sustainable lifestyle change by promoting overall wellness rather than restrictive dieting.

How to Change My Weight Tracking Day with Weight Watchers?

One of the components of Weight Watchers is the weekly weigh-in or weight tracking. If you need to change the date your record your weight management progress, you can do so online or via the mobile app. If you attend meetings in person, you can still use the electronic options or switch to a meeting day that works before your schedule.

Are there any food restrictions on the Weight Watchers program?

On the Weight Watchers program, there are no specific food restrictions. The program promotes a flexible and balanced approach to eating. It emphasizes the importance of making healthier food choices and creating a calorie deficit. With the SmartPoints system, every food and beverage is assigned a SmartPoints value, based on its nutritional content. Participants are provided with a daily SmartPoints budget that they can tailor to their preferences. This allows for personalization and flexibility in food choices, as long as they fit within the allocated points. Weight Watchers encourages members to prioritize nutrient-dense foods, such as fruits, vegetables, lean proteins, and whole grains, while still allowing flexibility for indulgences, promoting a sustainable and enjoyable approach to weight loss and maintenance.

Top Weight Watchers customer service problems

Click the link above to get answers to just about any Weight Watchers customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Weight Watchers, and their purpose. Are any of these similar to the reason you are trying to call?
Renewing subscription for best plan: "Give me the best thing you got, and I'll sign up for a year."
- From a call lasting 10m 29s , Jun 11, 2024 8:59 PM
Billing discrepancy: "I'm confused about the billing discrepancy on my Weight Watchers membership."
- From a call lasting 9m 57s , Jun 10, 2024 9:10 PM
App issues after payment: "I paid yesterday for another six months, but my app updated and now I'm having problems with viewing my weight loss graph and charms."
- From a call lasting 12m 35s , Jun 10, 2024 9:00 PM
Inquiry about membership cost: "I'm calling to find out, I thought I signed up for ten dollars a month for Weight Watchers, but it's twenty five dollars."
- From a call lasting 9m 21s , May 23, 2024 5:25 PM
Billing inquiry: "Why would I have been charged twice?"
- From a call lasting 10m 45s , May 22, 2024 3:47 PM
Membership renewal inquiry: "I wanted to see if there's a promotion for the membership renewal."
- From a call lasting 6m 32s , May 13, 2024 6:58 PM
Inquiring about special plan: "I was on a special plan last year that only takes I think, it's ten ninety eight total."
- From a call lasting 6m 10s , Apr 26, 2024 3:19 PM
Email address update: "I was rejoining Weight Watchers today, but I messed up my email address and can't log in to confirm it."
- From a call lasting 11m 43s , Apr 12, 2024 6:00 PM
Providing personal information: "It's Cali, c a l l I e, Smith, s m I t h."
- From a call lasting 3m 48s , Apr 9, 2024 4:59 PM
Billing discrepancy, membership renewal: "You're doing me a disservice For a few dollars, you're gonna lose my membership."
- From a call lasting 20m 20s , Apr 3, 2024 8:17 PM

More Weight Watchers Customer Service Contacts

There are of course other ways to contact Weight Watchers customer service besides the phone. Below we list the best ones, by medium.

Weight Watchers Customer Service Live Chat

weightwatchers.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Weight Watchers provides this option.

Weight Watchers Customer Email Addresses

team@weightwatchers.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Weight Watchers will reply our your email.

Weight Watchers Customer Help Desk / Web Support

weightwatchers.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Weight Watchers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Weight Watchers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Weight Watchers agent. This phone number is Weight Watchers's best phone number because 37,002 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-651-6000 include Cancel Service, Signup For Service, Upgrade Account, Account Access, Update Account Info and other customer service issues. The Weight Watchers call center that you call into has employees from Kansas and is open 24 hours, 7 days according to customers. In total, Weight Watchers has 1 phone number. It's not always clear what is the best way to talk to Weight Watchers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Weight Watchers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Weight Watchers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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