Truist Bank Customer Service

Phone Number & Contact Info

Truist Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular Truist Bank number

How do I talk to a live human at Truist Bank?

A:Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information

Does Truist Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

Truist Bank Customer Phone Numbers

Wealth Client Care

Toll-free · Mon-Fri 7am-7pm EST · Must enter your social security # or Account # 3 times, then say "No, I do not have an account." Next, press 6, then press 0. · Truest - How can I help you today? you can say things like, check my balance or make a payment

Home Loans

Toll-free · Mon-Fri 7am-7pm EST · Press 0. · mortgage loan questions, press 1, if you now your parties 4 digit extn, press 2

Private Wealth Management

Toll-free · Mon-Fri 7am-7pm EST · Press 0. · this number is no longer in service please call 1-844-487-8478

Customer Service

Toll-free · Mon-Fri 8am-8pm, Sat 8am-5pm EST · Calling this Truist Bank number should go right to a real human being · To continue using only your keypad, press star 7. How can I help you today?

Customer Service

Mon-Fri 8am-8pm, Sat 8am-5pm EST · Calling this Truist Bank number should go right to a real human being · To continue using only your keypad, press star 7. How can I help you today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Truist Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information
Here is how our research team describes the way the Truist Bank phone system greets you: Truest - How can I help you today? you can say things like, check my balance or make a payment
Below are some clips we've found from Truist Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Truist. This call may be monitored, recorded, and shared for quality assurance and compliance purposes. To continue using only your keypad, press star seven. If you are calling about a checking, savings, money market, CD, or IRA account, press one. If you are calling about a debit or"
Excerpt from a call with Truist Bank
Sunday, January 21, 2024 6:42 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Truist.
This call may be monitored, recorded, and shared for quality assurance and compliance per To continue using only your keypad, press star seven.
How can I help you today?"
Excerpt from a call with Truist Bank
Friday, May 17, 2024 3:10 PM

They may ask you to say or enter information

"You can say things like check my balance or make a payment."
Excerpt from a call with Truist Bank
Friday, May 17, 2024 3:10 PM

What are the hours and when should I call?

Truist Bank operates the call center for this 800-786-8787 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 645 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Truist Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Truist Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Truist Bank is Thursday. The most busy day to call is Monday, which averages 31% more phone calls by comparison. Again, this is based on a sample of 645 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Truist Bank

In summation, the best day to call Truist Bank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Truist Bank staffs the call center well on Thursday.

Calling this Truist Bank Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 28, 2024

I've heard some good things from my family on the East Coast about Truist, so with my daughter going out east to college, I thought it might be a good idea to open a bank account. This would make it easier for me to send her money, and be a great way to make finances easier for her when she travels back for the summer. However, I did have some questions about accounts and the best way to set things up so I decided to call the company before opening anything up. 

I wasn't sure what to expect, as I know that they offer a lot of banking products such as checking accounts, savings accounts, money market accounts, credit cards, loans, etc. Therefore, there are a lot of reasons why people might end up on the phone with them. Plus, there are many people who probably need help with lost or stolen cards or identity theft issues since those always run right along with banking issues. With that in mind, if I ended up on hold for a while I would have understood, but I was pleasantly surprised. The hold line wasn't that bad, but the phone directory was repetitive and took some time to get through. 

When I first called this number, I was greeted by a voice assistant who said, "Thank you for calling Truist. This call may be monitored, recorded, and shared for quality, monitoring, and compliance purposes," and then gave out a long list of options including, "If you are calling about a checking, savings, money market, CD, or IRA account, press 1. If you are calling about a debit or ATM card, press 2. For a credit card, press 3. For a loan or line of credit, press 4. For online or mobile banking, press 5. To open a new account, press 6. If you are not a Truist client, press 7."

I pressed 6, and then it said, "Okay, let me look up your account. What is your social security number or Tax ID number?" This made no sense to me since it wouldn't be able to find me, but I entered a number just to make it happy and it said, "If you are a Truist client, press 1. If not, press 2." I already selected I wanted to open a new account so this seemed silly, but I once again chose that I wasn't a client and it gave me more options including, "For a new account or questions about rates, press 1. For a third-party loan payoff, press 2. For the status of a loan application, press 3. For the status of a credit card application, press 4. For the status of a payoff loan, press 5."

I once again selected that I wanted to learn more about a new account, and it gave me a new list but it went so fast I missed the options. This worked out in my favor because it repeated the options in a shortened format stating, "For a personal account, press 1. For a business account, press 2." This time I pressed 1 and finally, I was told to wait on hold for the next teammate. Luckily it only took a few minutes from this point on to talk to someone and they were helpful.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Truist Bank

If you have time to do a bit of reading before you call Truist Bank, we recommend you read over some of our problem-specific articles.

What are the fees associated with a Truist Bank checking account?

Truist Bank offers flexible checking account options with varying fee structures. The exact fees depend on the specific type of checking account you choose. While some accounts may have no monthly maintenance fees, others might have a minimal charge. Overdraft and returned item fees are applicable if your account balance goes below zero or if a payment is returned. ATM fees may apply for using non-Truist Bank ATMs, but many accounts offer fee reimbursement for a certain number of transactions per statement cycle. Additional charges might be levied for specialized services like cashier's checks, wire transfers, or stop payments. To find out about the precise fees and charges associated with a particular Truist Bank checking account, it is recommended to consult the account disclosure document or contact a Truist Bank representative.

What is the maximum withdrawal limit at Truist Bank ATMs?

The maximum withdrawal limit at Truist Bank ATMs is typically determined by individual account settings, as well as the type of account owned by the customer. To know the specific limit for your account, we recommend reaching out to our customer service team, who will gladly provide you with accurate information based on your account type. Generally, our ATMs allow customers to withdraw a maximum limit that provides convenience while maintaining security measures. If you have any concerns or need assistance with your account, our dedicated customer service team is available to address any queries and guide you through the process.

Can I transfer money between my Truist Bank accounts?

Yes, you can transfer money between your Truist Bank accounts. Truist Bank offers a convenient and secure way to move funds between your various accounts within their banking platform. Whether you want to transfer money from your checking account to your savings account or make a payment from your loan account, Truist Bank allows you to easily manage your funds. Through their online banking portal or mobile app, you can initiate transfers with just a few clicks. Additionally, Truist Bank provides options for scheduled transfers, enabling you to set up recurring transfers or plan future transactions. With Truist Bank, transferring money between your accounts is a hassle-free process, ensuring your financial needs are met promptly and efficiently.

Top Truist Bank customer service problems

Click the link above to get answers to just about any Truist Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Truist Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Checking balance inquiry: "I just wanna know what the balance is."
- From a call lasting 6m 31s , May 17, 2024 1:31 PM
Requesting supervisor assistance: "I need to speak to a supervisor, please."
- From a call lasting 44m , May 14, 2024 11:11 PM
Account verification: "Confirming personal account details."
- From a call lasting 2m 12s , May 4, 2024 10:03 PM
Balance inquiry: "I just wanted to get my balance."
- From a call lasting 7m 38s , May 2, 2024 6:13 PM
Seeking to speak with agent: "Hi. So for information."
- From a call lasting 3m 6s , Apr 24, 2024 4:36 PM
Speak with agent: "I need to talk to a representative."
- From a call lasting 2m 23s , Apr 24, 2024 4:30 PM
Online account issue: "Having trouble with online banking."
- From a call lasting 1m 59s , Apr 20, 2024 7:59 AM
Account blocked: "Unblock my account."
- From a call lasting 3m 5s , Apr 20, 2024 7:51 AM
Balance inquiry: "My balance?"
- From a call lasting 1m 6s , Apr 15, 2024 5:48 AM
General inquiry: "Just wanted to talk to someone."
- From a call lasting 1m 13s , Apr 14, 2024 3:03 PM

More Truist Bank Customer Service Contacts

There are of course other ways to contact Truist Bank customer service besides the phone. Below we list the best ones, by medium.

Truist Bank Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Truist Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Truist Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Truist Bank agent. This phone number is Truist Bank's best phone number because 44,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-786-8787 include Missing Deposit, Update Account Info, Fraudulent Charge, Refund a Charge, Account Access and other customer service issues. The Truist Bank call center that you call into has employees from Virginia, Florida and is open Mon-Fri 7am-7pm ET according to customers. In total, Truist Bank has 6 phone numbers. It's not always clear what is the best way to talk to Truist Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Truist Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Truist Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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