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Truist Bank Customer Service

Phone Number & Contact Info

Truist Bank's Best Phone Number

800-786-8787
Toll-free·Calls Customer Service·Most popular Truist Bank number
Free tools for easier calling
Q:

How do I talk to a live human at Truist Bank?

A:Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information. Our free phone can also navigate phone menus to get a live human at Truist Bank for you.
Q:

Does Truist Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Thursday, and the most busy day is Monday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 29 seconds. The longest hold times are on Wednesday, and the shortest are on Friday. You can skip the hold time for free.

Truist Bank Customer Phone Numbers

Wealth Client Care

800-321-1997
Toll-free · Mon-Fri 7am-7pm EST · Must enter your social security # or Account # 3 times, then say "No, I do not have an account." Next, press 6, then press 0. · Truest - How can I help you today? you can say things like, check my balance or make a payment · Free tools available: Talk for me, Skip the wait, Schedule my call

Home Loans

800-634-7928
Toll-free · Mon-Fri 7am-7pm EST · Press 0. · mortgage loan questions, press 1, if you now your parties 4 digit extn, press 2 · Free tools available: Talk for me, Skip the wait, Schedule my call

Private Wealth Management

866-495-5416
Toll-free · Mon-Fri 7am-7pm EST · Press 0. · this number is no longer in service please call 1-844-487-8478 · Free tools available: Talk for me, Skip the wait, Schedule my call

Customer Service

844-487-8478
Toll-free · Mon-Fri 8am-8pm, Sat 8am-5pm EST · Calling this Truist Bank number should go right to a real human being · To continue using only your keypad, press star 7. How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call

Customer Service

910-914-8250
Mon-Fri 8am-8pm, Sat 8am-5pm EST · Calling this Truist Bank number should go right to a real human being · To continue using only your keypad, press star 7. How can I help you today?

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Truist Bank below.

Let us call and talk to Truist Bank for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Truist Bank phone number to document the phone system.
Here is how our research team describes the way the Truist Bank phone system greets you: Truest - How can I help you today? you can say things like, check my balance or make a payment
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press *77, then 1, then 0 OR Wait for the automated system to repeat 3 times, or enter account information
Below are some clips we've found from Truist Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Truist. This call may be monitored, recorded, and shared for quality assurance and compliance purposes. To continue using only your keypad, press star seven. If you are calling about a checking, savings, money market, CD, or IRA account, press one. If you are calling about a debit or"
Excerpt from a call with Truist Bank
Sunday, January 21, 2024 6:42 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Truist.
This call may be monitored, recorded, and shared for quality assurance and compliance per To continue using only your keypad, press star seven.
How can I help you today?"
Excerpt from a call with Truist Bank
Friday, May 17, 2024 3:10 PM

They may ask you to say or enter information

"You can say things like check my balance or make a payment."
Excerpt from a call with Truist Bank
Friday, May 17, 2024 3:10 PM

What are the hours and when should I call?

Truist Bank operates the call center for this 800-786-8787 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,151 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Truist Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Truist Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Truist Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Truist Bank is Thursday. The most busy day to call is Monday, which averages 50% more phone calls by comparison. Again, this is based on a sample of 1,151 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday, which is 249% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.
Mon
Tue
Wed
Longest
Thu
Fri
Shortest

The best time to call Truist Bank

In summation, the best day to call Truist Bank is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Truist Bank staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Truist Bank Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 28, 2024

I've heard some good things from my family on the East Coast about Truist, so with my daughter going out east to college, I thought it might be a good idea to open a bank account. This would make it easier for me to send her money, and be a great way to make finances easier for her when she travels back for the summer. However, I did have some questions about accounts and the best way to set things up so I decided to call the company before opening anything up. 

I wasn't sure what to expect, as I know that they offer a lot of banking products such as checking accounts, savings accounts, money market accounts, credit cards, loans, etc. Therefore, there are a lot of reasons why people might end up on the phone with them. Plus, there are many people who probably need help with lost or stolen cards or identity theft issues since those always run right along with banking issues. With that in mind, if I ended up on hold for a while I would have understood, but I was pleasantly surprised. The hold line wasn't that bad, but the phone directory was repetitive and took some time to get through. 

When I first called this number, I was greeted by a voice assistant who said, "Thank you for calling Truist. This call may be monitored, recorded, and shared for quality, monitoring, and compliance purposes," and then gave out a long list of options including, "If you are calling about a checking, savings, money market, CD, or IRA account, press 1. If you are calling about a debit or ATM card, press 2. For a credit card, press 3. For a loan or line of credit, press 4. For online or mobile banking, press 5. To open a new account, press 6. If you are not a Truist client, press 7."

I pressed 6, and then it said, "Okay, let me look up your account. What is your social security number or Tax ID number?" This made no sense to me since it wouldn't be able to find me, but I entered a number just to make it happy and it said, "If you are a Truist client, press 1. If not, press 2." I already selected I wanted to open a new account so this seemed silly, but I once again chose that I wasn't a client and it gave me more options including, "For a new account or questions about rates, press 1. For a third-party loan payoff, press 2. For the status of a loan application, press 3. For the status of a credit card application, press 4. For the status of a payoff loan, press 5."

I once again selected that I wanted to learn more about a new account, and it gave me a new list but it went so fast I missed the options. This worked out in my favor because it repeated the options in a shortened format stating, "For a personal account, press 1. For a business account, press 2." This time I pressed 1 and finally, I was told to wait on hold for the next teammate. Luckily it only took a few minutes from this point on to talk to someone and they were helpful.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Truist Bank

If you have time to do a bit of reading before you call Truist Bank, we recommend you read over some of our problem-specific articles.

What are the fees associated with a Truist Bank checking account?

Truist Bank offers flexible checking account options with varying fee structures. The exact fees depend on the specific type of checking account you choose. While some accounts may have no monthly maintenance fees, others might have a minimal charge. Overdraft and returned item fees are applicable if your account balance goes below zero or if a payment is returned. ATM fees may apply for using non-Truist Bank ATMs, but many accounts offer fee reimbursement for a certain number of transactions per statement cycle. Additional charges might be levied for specialized services like cashier's checks, wire transfers, or stop payments. To find out about the precise fees and charges associated with a particular Truist Bank checking account, it is recommended to consult the account disclosure document or contact a Truist Bank representative.

What is the maximum withdrawal limit at Truist Bank ATMs?

The maximum withdrawal limit at Truist Bank ATMs is typically determined by individual account settings, as well as the type of account owned by the customer. To know the specific limit for your account, we recommend reaching out to our customer service team, who will gladly provide you with accurate information based on your account type. Generally, our ATMs allow customers to withdraw a maximum limit that provides convenience while maintaining security measures. If you have any concerns or need assistance with your account, our dedicated customer service team is available to address any queries and guide you through the process.

Can I transfer money between my Truist Bank accounts?

Yes, you can transfer money between your Truist Bank accounts. Truist Bank offers a convenient and secure way to move funds between your various accounts within their banking platform. Whether you want to transfer money from your checking account to your savings account or make a payment from your loan account, Truist Bank allows you to easily manage your funds. Through their online banking portal or mobile app, you can initiate transfers with just a few clicks. Additionally, Truist Bank provides options for scheduled transfers, enabling you to set up recurring transfers or plan future transactions. With Truist Bank, transferring money between your accounts is a hassle-free process, ensuring your financial needs are met promptly and efficiently.

Top Truist Bank customer service problems

Click the link above to get answers to just about any Truist Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Truist Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about overdraft: "I was calling to see if I could be allowed to overdraft on my debit card."
- From a call lasting 7m 28s , Oct 25, 2024 1:34 PM
Make a payment: "Make a payment."
- From a call lasting 1m 10s , Oct 21, 2024 2:31 PM
Information about why customers call Truist Bank is extracted from issues that customers have reported to GetHuman.
Truist Bank issues reported to GetHuman

More Truist Bank Customer Service Contacts

There are of course other ways to contact Truist Bank customer service besides the phone. Below we list the best ones, by medium.

Truist Bank Customer Help Desk / Web Support

suntrust.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Truist Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Truist Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Truist Bank agent. This phone number is Truist Bank's best phone number because 44,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-786-8787 include Missing Deposit, Update Account Info, Fraudulent Charge, Refund a Charge, Account Access and other customer service issues. The Truist Bank call center that you call into has employees from Virginia, Florida and is open Mon-Fri 7am-7pm ET according to customers. In total, Truist Bank has 6 phone numbers. It's not always clear what is the best way to talk to Truist Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Truist Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Truist Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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