A:Press 1 for English, then wait on the line for a representative.Our free phone can also navigate phone menus to get a live human at Alamo for you.
Q:
Does Alamo offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-7pm CST.The least busy day is Friday, and the most busy day is Saturday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to a human · Roadside Assistance Line - How can I help you today? (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to a human · Please respond "Yes" or "No" to this question: Are you calling to reserve a vehicle? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Alamo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Alamo phone number to document the phone system.
Here is how our research team describes the way the Alamo phone system greets you: Please respond "Yes" or "No" to this question: Are you calling to reserve a vehicle?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then wait on the line for a representative.
Below are some clips we've found from Alamo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Alamo Rent A Car.
Calls are monitored and recorded for quality assurance.
For information about our privacy policy, please visit privacy dot d h I dot com.
Please respond to the following questions by saying yes or no.
Are you calling to reserve a vehicle?
Thanks.
Would you like to update an existing reservation?
Got it. Are you calling for support with your Alamo Insiders membership?
I didn't understand your response. Let's try again.
Please say yes or no. Are you calling for support with your Alamo Insiders membership?
Thanks. Are you in a rental vehicle and been involved in an accident or experiencing mechanical issues?"
Excerpt from a call with Alamo
Tuesday, March 19, 2024 1:58 PM
The first phone menu
"Thank you for calling Alamo Rent A Car.
Calls are monitored and recorded for quality assurance.
For information about our privacy policy, please visit privacy dot d h I dot com.
Please respond to the following questions by saying yes or no.
Are you calling to reserve a vehicle?
I didn't understand your response.
Let's try again. Please say yes or no.
Are you calling to reserve a vehicle?
Sorry. I still didn't understand your response.
For all others, press five. To repeat this menu, press nine.
Please select from the following options. If you're calling to reserve a vehicle, press one.
If you would like to update an existing reservation, press two."
Excerpt from a call with Alamo
Saturday, April 13, 2024 12:50 PM
What are the hours and when should I call?
Alamo operates the call center for this 844-357-5138 phone number Mon-Sun 7am-7pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 136 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Alamo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alamo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alamo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Alamo is Friday.The most busy day to call is Saturday, which averages 125% more phone calls by comparison.Again, this is based on a sample of 136 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Quietest
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Alamo is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Alamo staffs the call center well on Friday.
Before calling Alamo, it's important to know that Alamo and Enterprise are one company and have been since 2007. Even though both brands maintain separate identities at the airport and at rental facilities, both are under the same corporate umbrella, so you might hear a representative welcome you to Enterprise instead of Alamo when you call this number.
Calling this number was very straightforward; I was connected with a representative almost immediately. When I gave them my information, they asked how they could assist me, and I said that I was looking to rent a car in Jacksonville and leave it in Atlanta. I let them know I was looking for information as to how much it would cost me for a one-way rental.
The representative was confused at first and thought I had already made a reservation, asking me for my reservation number. When I told her that I hadn't yet made a reservation, she immediately understood the situation and said that she would begin setting up a quote for me.
She asked what kind of car I planned on renting for this trip, and I told her that I'd be fine with a compact or an intermediate. She told me that in my case, I'd be paying a higher rate for the one-way rental, and it would be a per-day rate as opposed to one large fee. I told her that I understood how it worked, and she said that the quote would come out to be $169 per day.
She then added that if I had gone with just a return to the Jacksonville location, the cost would be just $61 per day, and said it would always cost more with a one-way rental. She then asked if I had any more questions about a potential rental, and I said I did not. I then thanked her for walking me through it and told her I would need to think about the rate. She said that she understood and thanked me for considering Enterprise, then ended the call.
Overall, I thought this was a very productive call that gave me a lot of good information. I didn't have any issue getting through to a representative, and once I got connected with someone, I was able to get my questions out and actually get legitimate help. The representative seemed genuinely interested in helping me and went through all of the details with me, despite knowing that I wasn't likely to make a reservation that day. She answered all of my questions thoroughly, made sure that I had a clear picture of what I would be paying and why and maintained a genuinely pleasant demeanor throughout the call.
Even though you're getting Enterprise and not Alamo when you call this number, the fact that both companies are under one umbrella means that both are interchangeable with their customer service. Based off this interaction, I'd be very comfortable calling this number for assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Alamo
If you have time to do a bit of reading before you call Alamo, we recommend you read over some of our problem-specific articles.
Alamo's cancellation policy allows customers to cancel their reservation without any penalty up to 24 hours prior to the scheduled pickup time. However, it's important to note that cancellations made within 24 hours of the pickup time may incur a cancellation fee equivalent to one day's rental charge. In case the reservation was made with a prepayment, this amount is usually refundable, except for the cancellation fee. To cancel a reservation, customers can either use the online self-service option or contact Alamo's customer service directly. It's essential to review the specific terms and conditions related to the reservation as they may vary depending on the location and type of rental.
Alamo's fuel policy ensures convenience and flexibility for customers. When renting a vehicle, customers have the choice of two options: refueling the car themselves before returning it, or utilizing Alamo's pre-purchase fuel option. For the first option, customers should return the vehicle with a full tank to avoid any refueling charges. In the case of the pre-purchase fuel option, Alamo provides fuel at a competitive price, ensuring peace of mind for customers who may not have time or prefer not to refuel before returning. In this case, customers simply pay for the full tank of fuel upfront, regardless of whether it is fully utilized. It is important to note that while the pre-purchase fuel option offers convenience, no refunds are provided for unused fuel. Overall, Alamo's fuel policy aims to accommodate various preferences while ensuring a hassle-free experience.
Yes, Alamo offers roadside assistance. Alamo understands that unforeseen incidents can happen during a rental, and they aim to ensure a worry-free experience for their customers. Their roadside assistance program is available 24/7 and can be accessed by simply calling their dedicated hotline. Whether it's a flat tire, dead battery, or any other mechanical breakdown, Alamo's roadside assistance team is there to help. They will dispatch a qualified technician to provide the necessary assistance or arrange for towing if required. This service provides peace of mind and ensures that customers can get back on the road quickly and safely. Alamo's commitment to exceptional customer service extends beyond the rental itself, reflecting their dedication to overall customer satisfaction.
Click the link above to get answers to just about any Alamo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Alamo, and their purpose. Are any of these similar to the reason you are trying to call?
Change car pickup time: "I wanna pick the car up earlier if I can."
- From a call lasting 5m 57s , Sep 16, 2024 2:43 PM
Rental car pickup inquiry: "I'm just trying to figure out how to get to the car."
- From a call lasting 3m 30s , Sep 1, 2024 1:35 PM
Inquiring about rental pricing: "Can you check it out for me how much it would be if I were to rent this car today?"
- From a call lasting 8m 28s , Jul 14, 2024 8:21 PM
Assistance with vehicle trade-in: "I need to talk to someone at Alamo about trading in our vehicle for another in Austin."
- From a call lasting 4m 7s , Jul 13, 2024 12:41 AM
Need to extend reservation: "I don't know what is going on with it. We just need to extend it for a day."
- From a call lasting 8m 59s , Jul 3, 2024 3:39 PM
Concerns about rental process: "I'm probably what I'm gonna end up doing is canceling...So I'm not gonna so I'm gonna cross enterprise off the list, national, and Alamo are never gonna be rented with me again or anyone with my family."
- From a call lasting 8m 16s , Jun 22, 2024 9:34 PM
Information about why customers call Alamo is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Alamo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Alamo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alamo agent. This phone number is Alamo's best phone number because 5,406 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-357-5138 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Alamo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Alamo has 3 phone numbers. It's not always clear what is the best way to talk to Alamo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Alamo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alamo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
