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Alamo Customer Service

Phone Number & Contact Info

Alamo's Best Phone Number

844-357-5138
Toll-free·Calls Customer Service·Most popular Alamo number
Q:

How do I talk to a live human at Alamo?

A:Press 1 for English, then wait on the line for a representative.
Q:

Does Alamo offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-7pm CST. The least busy day is Wednesday, and the most busy day is Saturday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Alamo Customer Phone Numbers

Roadside Assistance

800-803-4444
Toll-free · 24 hours, 7 days · Direct to a human · Roadside Assistance Line - How can I help you today? (Respond to the question.)

Reservations

844-354-6962
Toll-free · 24 hours, 7 days · Direct to a human · Please respond "Yes" or "No" to this question: Are you calling to reserve a vehicle?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Alamo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then wait on the line for a representative.
Here is how our research team describes the way the Alamo phone system greets you: Please respond "Yes" or "No" to this question: Are you calling to reserve a vehicle?
Below are some clips we've found from Alamo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Alamo Rent A Car. Calls are monitored and recorded for quality assurance. For information about our privacy policy, please visit privacy dot d h I dot com. Please respond to the following questions by saying yes or no. Are you calling to reserve a vehicle? Thanks. Would you like to update an existing reservation? Got it. Are you calling for support with your Alamo Insiders membership? I didn't understand your response. Let's try again. Please say yes or no. Are you calling for support with your Alamo Insiders membership? Thanks. Are you in a rental vehicle and been involved in an accident or experiencing mechanical issues?"
Excerpt from a call with Alamo
Tuesday, March 19, 2024 1:58 PM

The first phone menu

"Thank you for calling Alamo Rent A Car. Calls are monitored and recorded for quality assurance. For information about our privacy policy, please visit privacy dot d h I dot com. Please respond to the following questions by saying yes or no. Are you calling to reserve a vehicle? I didn't understand your response. Let's try again. Please say yes or no. Are you calling to reserve a vehicle? Sorry. I still didn't understand your response. For all others, press five. To repeat this menu, press nine.
Please select from the following options. If you're calling to reserve a vehicle, press one.
If you would like to update an existing reservation, press two."
Excerpt from a call with Alamo
Saturday, April 13, 2024 12:50 PM

What are the hours and when should I call?

Alamo operates the call center for this 844-357-5138 phone number Mon-Sun 7am-7pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 59 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alamo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alamo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Alamo is Wednesday. The most busy day to call is Saturday, which averages 2000% more phone calls by comparison. Again, this is based on a sample of 59 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Sat
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Alamo

In summation, the best day to call Alamo is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Alamo staffs the call center well on Wednesday.

Calling this Alamo Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 18, 2024

Before calling Alamo, it's important to know that Alamo and Enterprise are one company and have been since 2007. Even though both brands maintain separate identities at the airport and at rental facilities, both are under the same corporate umbrella, so you might hear a representative welcome you to Enterprise instead of Alamo when you call this number.

Calling this number was very straightforward; I was connected with a representative almost immediately. When I gave them my information, they asked how they could assist me, and I said that I was looking to rent a car in Jacksonville and leave it in Atlanta. I let them know I was looking for information as to how much it would cost me for a one-way rental.

The representative was confused at first and thought I had already made a reservation, asking me for my reservation number. When I told her that I hadn't yet made a reservation, she immediately understood the situation and said that she would begin setting up a quote for me.

She asked what kind of car I planned on renting for this trip, and I told her that I'd be fine with a compact or an intermediate. She told me that in my case, I'd be paying a higher rate for the one-way rental, and it would be a per-day rate as opposed to one large fee. I told her that I understood how it worked, and she said that the quote would come out to be $169 per day.

She then added that if I had gone with just a return to the Jacksonville location, the cost would be just $61 per day, and said it would always cost more with a one-way rental. She then asked if I had any more questions about a potential rental, and I said I did not. I then thanked her for walking me through it and told her I would need to think about the rate. She said that she understood and thanked me for considering Enterprise, then ended the call.

Overall, I thought this was a very productive call that gave me a lot of good information. I didn't have any issue getting through to a representative, and once I got connected with someone, I was able to get my questions out and actually get legitimate help. The representative seemed genuinely interested in helping me and went through all of the details with me, despite knowing that I wasn't likely to make a reservation that day. She answered all of my questions thoroughly, made sure that I had a clear picture of what I would be paying and why and maintained a genuinely pleasant demeanor throughout the call.

Even though you're getting Enterprise and not Alamo when you call this number, the fact that both companies are under one umbrella means that both are interchangeable with their customer service. Based off this interaction, I'd be very comfortable calling this number for assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Alamo

If you have time to do a bit of reading before you call Alamo, we recommend you read over some of our problem-specific articles.

What is Alamo's cancellation policy?

Alamo's cancellation policy allows customers to cancel their reservation without any penalty up to 24 hours prior to the scheduled pickup time. However, it's important to note that cancellations made within 24 hours of the pickup time may incur a cancellation fee equivalent to one day's rental charge. In case the reservation was made with a prepayment, this amount is usually refundable, except for the cancellation fee. To cancel a reservation, customers can either use the online self-service option or contact Alamo's customer service directly. It's essential to review the specific terms and conditions related to the reservation as they may vary depending on the location and type of rental.

What is Alamo's fuel policy?

Alamo's fuel policy ensures convenience and flexibility for customers. When renting a vehicle, customers have the choice of two options: refueling the car themselves before returning it, or utilizing Alamo's pre-purchase fuel option. For the first option, customers should return the vehicle with a full tank to avoid any refueling charges. In the case of the pre-purchase fuel option, Alamo provides fuel at a competitive price, ensuring peace of mind for customers who may not have time or prefer not to refuel before returning. In this case, customers simply pay for the full tank of fuel upfront, regardless of whether it is fully utilized. It is important to note that while the pre-purchase fuel option offers convenience, no refunds are provided for unused fuel. Overall, Alamo's fuel policy aims to accommodate various preferences while ensuring a hassle-free experience.

Does Alamo offer roadside assistance?

Yes, Alamo offers roadside assistance. Alamo understands that unforeseen incidents can happen during a rental, and they aim to ensure a worry-free experience for their customers. Their roadside assistance program is available 24/7 and can be accessed by simply calling their dedicated hotline. Whether it's a flat tire, dead battery, or any other mechanical breakdown, Alamo's roadside assistance team is there to help. They will dispatch a qualified technician to provide the necessary assistance or arrange for towing if required. This service provides peace of mind and ensures that customers can get back on the road quickly and safely. Alamo's commitment to exceptional customer service extends beyond the rental itself, reflecting their dedication to overall customer satisfaction.

Top Alamo customer service problems

Click the link above to get answers to just about any Alamo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Alamo, and their purpose. Are any of these similar to the reason you are trying to call?
Car reservation issue: "They told me my car is not available and I need to wait three hours or come back tomorrow, but I want reimbursement for today and for them to exchange the cars when the convertible becomes available."
- From a call lasting 13m 28s , Apr 13, 2024 7:33 PM
Locked keys in car: "I forget my keys in my car."
- From a call lasting 2m 26s , Apr 13, 2024 3:05 PM
Locked out of car: "I forget the keys for inside the car."
- From a call lasting 2m 12s , Apr 13, 2024 2:57 PM
Booking car rental query: "I'm trying to make a reservation through Expedia. It was adding on a car for, like, seventeen dollars a day."
- From a call lasting 4m 14s , Mar 30, 2024 1:44 PM
Follow-up on lost and found report: "I called a few days ago to make a lost and found report, and someone did it over the phone for me, but I haven't received any email follow-up."
- From a call lasting 5m 19s , Mar 19, 2024 1:58 PM
Billing discrepancy: "I have a question about the extra charge on my rental after dropping off the car."
- From a call lasting 5m , Mar 18, 2024 4:40 PM
Incorrect airport booking: "The website booked me at the wrong airport, but we need to have the car in Tampa when we get there."
- From a call lasting 5m 54s , Feb 4, 2024 9:06 PM

More Alamo Customer Service Contacts

There are of course other ways to contact Alamo customer service besides the phone. Below we list the best ones, by medium.

Alamo Customer Help Desk / Web Support

alamo.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Alamo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Alamo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alamo agent. This phone number is Alamo's best phone number because 5,406 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-357-5138 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Alamo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Alamo has 3 phone numbers. It's not always clear what is the best way to talk to Alamo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Alamo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alamo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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