Logitech Phone Number

Call Logitech customer service faster with GetHuman

  • Calls Logitech's Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 9am-9pm EST
  • The best time to call is 10:15am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Logitech agent: Direct to a human
  • What you hear when you call: Press 1 for order questions. Press 2 for technical help.

Calling Logitech Customer Care at 866-632-5644

Dec 26, 2023

Calling Logitech for support can be a slightly tedious yet fruitful process that takes some time, as I recently discovered when seeking assistance. I contacted the company about a Logitech mouse that frequently stops working while being used with a desktop computer. Upon calling, an automated system began to list the options for reaching the correct department, but the recording moved very quickly, so I needed to repeat the selections.

The recording indicates that Logitech has specialized experts available to help and that your call may be recorded. The options are to press 1 for help with an order or 2 for tech support. I chose 2 and was then asked to indicate whether I was calling about a gaming product, a mouse or keyboard or any accessories for mobile devices, cameras, remotes or other products.

After selecting the option for mouse/keyboard, the automated messaging requested that I specify the device I needed help with by pressing 1 for mouse, 2 for keyboard or 3 for gaming device. I pressed 1 for mouse and was greeted by a different automated message dubbed an AI Assistant that asked for mouse specifics: a wired or wireless mouse, whether my problem was with a connection, cosmetic damages, scrolling or something else. I spoke the word wired and said the issue was my connection. 

Next, I needed to identify whether I was using Windows or Mac operating system, and after I stated Windows, the AI Assistant guided me through several steps to troubleshoot the mouse issue. I was told to plug the mouse into a different USB port and see if that step resolved the issue. I did this while there was a brief pause on the line, and the AI Assistant returned after a minute to ask if that helped. Unfortunately, it didn't correct the problem, as the mouse was still struggling. 

The AI Assistant then requested that I unplug the mouse and restart the computer, ensuring I reported back when this task was done. After several minutes of waiting for the computer to restart, the automated recording asked if I was ready to proceed, and I said yes. I was guided by the AI Assistant to reconnect the mouse to the same or a different USB port while the assistant would wait for me.

Thankfully, this appeared to be the solution, as the mouse was working well at this point. The AI Assistant asked if this instruction helped resolve the issue and I said yes. The assistant responded with an enthusiastic "Awesome" and told me to call back if this issue continued or to visit Logitech's website for more troubleshooting solutions. 

Overall, the call was productive and very efficient, even if it did take about 15 minutes to navigate the menu options and follow the guided steps to help resolve my mouse issue. I also appreciated not having to wait long to access assistance.   

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Logitech Customer Phone Number 866-632-5644 - Stats

Phone number to dial866-632-5644
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-9pm EST
Best time to dial10:15am
Average wait2 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook
Quality of communication94%
Quality of help81%
Customer votes233
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Logitech's Best Toll-Free/800 Customer Phone Number

This is Logitech's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Logitech agent. This phone number is Logitech's Best Phone Number because 6,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-632-5644 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Logitech first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, Logitech has 4 phone numbers. It's not always clear what is the best way to talk to Logitech representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Logitech?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Logitech. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Logitech, including their website / help desk and through Facebook / Messenger. Visit our Logitech Customer Service page for more information.
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