Logitech is an international software and computer peripherals company. As a major supplier to consumer households and businesses, it isn't surprising that Logitech gets many calls for customer service each and every day.
While Logitech normally offers phone-based customer support, it has suspended this service during the COVID-19 pandemic. We advise regularly checking Logitech's website for an update as to when phone-based support will be available. Meanwhile, you'll have the option of connecting with Logitech via live chat.
Why Do People Call Logitech Customer Support?
People contact Logitech customer support for a range of reasons, including:
Best Practices for Calling Logitech Customer Service
There are several things that you can do to ensure that your customer service request is handled quickly and professionally by Logitech representatives:
How do Customers Feel About Logitech Customer Service?
As with any major company, there is a mix of opinions on the quality of Logitech customer service. There does not appear to be, however, a pattern of complaints online or in the news media.
What Kind of Issues can Logitech Customer Service Representative Resolve?
Logitech agents can help with many issues, including order inquiries, troubleshooting and tech support, warranty claims and answering product questions.
What Can't Be Resolved With a Call to Logitech Customer Service?
Logitech agents may be able to advise on incompatibility issues between your existing hardware or software and Logitech products. However, if the workarounds suggested don't work, you will need to resolve the issue on your own.
If a product doesn't work or breaks, you will have to follow instructions for the physical return of a product.
Many Logitech products are sold by third-party retailers. Logitech customer support agents are unable to resolve issues that are more properly addressed by a call to the vendor who sold you the product.
What Should You Do If You Have an Unsuccessful Call with Logitech?
If you get off the phone with Logitech and feel as though your questions were not answered or the problem has not been handled correctly, don't fret. You may still be able to resolve your issue.
First, review the notes you took during your call. If you didn't take notes during the call, write down what you remember. This information can be useful when you call again.
Next, call Logitech back. Politely explain that this is your second call about this problem. Describe what happened and what you'd like Logitech to do about your issue. The next person you speak to may have more training or experience than the previous representative. He or she may be able to help secure a resolution to your issue or an answer to your question.
If a second call doesn't work, try getting in touch another way. Logitech offers email and live chat support. You could also try contacting Logitech customer support through social media. The written transcripts of these contact methods can be very helpful if you have to escalate your case.
This is Logitech's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Logitech agent. This phone number is Logitech's Best Phone Number because 6,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 646-454-3200 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Logitech we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Logitech has 1 phone number. It's not always clear what is the best way to talk to Logitech representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 646-454-3200 is Logitech's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Logitech customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Logitech please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Logitech.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Logitech. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.