Sanyo is an electronics company that produces televisions and Blu-Ray and DVD players. As a well-known brand that has been in business for many years, it isn't surprising that Sanyo gets a lot of requests for customer service.
Consumers call Sanyo customer support for a variety of reasons, including:
There are several things that you can do to help ensure that your call to Sanyo is handled quickly and professionally:
Sanyo does not offer support for certain older products. Check the website to ensure that your product is still eligible for support.
Make sure you are calling during business hours. At the time that this article was written, Sanyo call center hours were Monday through Friday: 10 am to 7 pm Eastern time. Check the website to learn of any additional changes.
Assemble relevant documents before calling, which may include order warranties or correspondence between you and Sanyo or a third-party retailer regarding your case. Be prepared to provide model and serial to the agent when you call.
If you are calling for technical support or troubleshooting, have the item nearby so you can troubleshoot along with the Sanyo customer service representative.
Having pen and paper available makes it easier to take notes during your call. These notes may come in handy if you have to escalate your case.
As is often the case with large companies, there appears to be a range of perspectives on the quality of Sanyo customer service. Some consumers are pleased with the service they have received. Others complain of several issues, including long wait times, agents providing what appear to be scripted answers, and poor warranty service.
Sanyo customer service can help with many issues, including troubleshooting, technical support, warranty claims and assistance with finding authorized retailers.
In some cases, remote troubleshooting or technical support won't be enough to resolve an issue with a product. The problem may need to be returned, replaced, or repaired. In such cases, the agent may be able to authorize the shipment back to Sanyo, but you will have to physically return or mail the item.
If your problem is that your Sanyo device is incompatible with other, third-party, devices in your home, keep in mind that while a customer service representative might be able to suggest a workaround, you are ultimately responsible for addressing the incompatibility on your own. This may require the return of your Sanyo product or purchasing other devices that are compatible with Sanyo.
If you end a customer service call with a Sanyo customer service agent and feel as though your problem was not resolved or that your questions were not answered, don't fret. You may still have options for getting an acceptable response to your questions or concerns.
First, take the time to review the notes that you took during the call. If you didn't take notes, spend a few minutes doing so now. Just jot down or type out what you remember from the call. You'll want these details in front of you when you call back. You may also be able to identify areas of miscommunication or misunderstanding which you can rectify in your second call.
Call Sanyo a second time. Politely explain that this is your second communication about your problem and that your first call did not go well. This new agent may be in a better position to help you due to his or her years of experience or superior training. Explain your situation thoroughly and note your desired resolution. Doing this gives you and the representative a goal to work towards.
If a second call doesn't work, try getting in touch through another medium. Sanyo offers a live chat option that has the advantage of providing you with a transcript of your conversation. This can be useful when working on your case with other representatives or even third parties, such as retailers or credit card companies. A third option is to open an email support case using the company's online form. This can be a slower method of getting assistance, but it can often be effective if you have to explain your issues in detail.
Another option is to take your problem to the store that sold you your product. The manager may be willing to advocate on your behalf or even resolve the problem in-house as a goodwill gesture.
This is Sanyo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sanyo agent. This phone number is Sanyo's Best Phone Number because 14,412 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-877-5032 include Account Access, Missing Order, Return an Order, Track an Order, Device Support and other customer service issues. Rather than trying to call Sanyo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sanyo has 1 phone number. It's not always clear what is the best way to talk to Sanyo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-877-5032 is Sanyo's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Sanyo please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Sanyo.
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