VIZIO Phone Number

Call VIZIO customer service faster with GetHuman

  • Calls VIZIO's Customer Service department
  • The average hold time is 23m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Device Support, Return a Product, Account Access, Refund a Charge, and Warranty Claim.
  • Reach a live VIZIO agent: Press 1, then 2, then 2
  • What you hear when you call: For technical support, warranty info, or status updates, press 1. To dial your party directly, press 9.

Calling VIZIO Customer Care at 888-849-4623

Oct 16, 2023

My experience with VIZIO is perhaps the best experience that I have ever had with any customer service department. It is at the very least, the best experience I have ever had with an electronics company. It's all too common with customer service lines for it to take hours to reach someone. Even with the creation of digital support, it still seems to take forever to talk to a live person. Some companies outright make you utilize digital support and take away live support. This was not the case with VIZIO. 

This company makes a lot of electronics, which means that they probably receive a high number of phone calls. They are most well-known for their televisions and sound bars, but they also take part in viewer data compilation and advertising. Most of their phone calls are probably of technical notice, but there are probably other phone calls too.

I called VIZIO because I needed help with the integrated Roku features. I was having a hard time getting my remote to work correctly within some of the apps and wasn't sure where the problem was coming from. My television was only a month old, so for the price I paid, I expected it to work perfectly. 

When I called this number, I was greeted by an automated voice message that stated, "Welcome to VIZIO." Then the directory started, but it was super simple. Instead of being an extremely long directory that wasted my time, it gave me two options. It stated, "For technical support, warranty information, and status updates, press 1. To dial your party directly, press 9." I clearly had no idea what my party would be, so I simply chose one so that I could get technical help. 

I was ready for another directory that was going to give me a list of options, but instead, the automated voice message stated, "Calls may be monitored or recorded. Please hold while we connect you with the next available representative." It took me less than a minute to get to this point, and then to my delight, I did not even have to wait long on hold. 

In about two seconds more, I was immediately connected to a representative named Ashley in South Dakota. Ashley listened to me while I explained what was wrong, and then she offered me a few troubleshooting tricks that helped me get the remote correctly connected to the television again. Resetting the pairing was all it took to get back on track. 

Based on this experience, I would feel comfortable recommending VIZIO's customer service line. It actually connects you with live support, and it does so promptly and without forcing you to navigate convoluted directories. If my experience with Ashley is any guide, that support is friendly and genuinely helpful.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Smart side is off can't git it to work please help
The picture on my TV needs to be adjusted, but I cannot adjust it. I need help.
I needed WPA* FOR CONECTEED INTERNET
My Vizio tv came with a tablet for a remote. I purchased a universal remote on Amazon...
I would like to speak to a live agent about Vizio tv
How do I convert to regular channels? I don't have cable TV anymore.
I can't get it to work
Left side of TV is darker then the right side from top to bottom
Problems with registration and missing screws for attaching my elevate *.*.* sound bar...
No disponible smartcast . solo hablo espa*ol por favor si me pueden ayudar me sale err...
I have a **’ tv and I cannot control the volume with the remote
The TV turns on and shows the v then fades to a black screen

VIZIO Customer Phone Number 888-849-4623 - Stats

Phone number to dial888-849-4623
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait23 minutes
Current wait25 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat, twitter
Quality of communication76%
Quality of help71%
Customer votes6,005
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

VIZIO's Best Toll-Free/800 Customer Phone Number

This is VIZIO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VIZIO agent. This phone number is VIZIO's Best Phone Number because 19,386 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-849-4623 include Device Support, Return a Product, Account Access, Refund a Charge, Warranty Claim and other customer service issues. The VIZIO call center that you call into has employees from South Dakota, California and is open 24 hours, 7 days according to customers. In total, VIZIO has 2 phone numbers. It's not always clear what is the best way to talk to VIZIO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to VIZIO?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like VIZIO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Technical Support844-254-8087

Beyond the Phone Number

There are other ways to get in touch with VIZIO, including live chat and their website / help desk and their Twitter handle. Visit our VIZIO Customer Service page for more information.
VIZIO Customer Service

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