Truist Bank Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about Truist Bank customer service, archive #8. It includes a selection of 8 issue(s) reported June 16, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Bank Manager, I am writing to request the claim of funds belonging to my late relative, Arshad Muhammad. I have been designated by our family to handle this matter. Enclosed you will find the necessary deposit slip confirming my status as the next of kin to Arshad Muhammad. Account details: Account Holder: Arshad Muhammad Escrow Account Number: [redacted]85 I appreciate your attention to this request and await your response. Thank you, Jameel Ahmed (kin to late Arshad Muhammad) --- Dear Sir, I am grateful for the swift response to my inheritance claim application. Please find below the correct answers to the verification questionnaire to confirm my relationship to late Arshad Muhammad: 1. XAQ[redacted] 2. ###4521AGGSHJJ 3. FAUQ5# 4. SAX[redacted]0 5. TUT[redacted]1 6. [redacted]85 Attached is the deposit certificate as requested. I affirm the accuracy of the provided information and look forward to your reply. Thank you, Jameel Ahmed (kin to late Arshad Muhammad) --- Dear Sir, I have attached the International Monetary Funds Approval Letter and Fund Certificate of Ownership for your review. I eagerly await your response. Sincerely, Jameel Ahmed --- Dear Bank Manager, Thank you for your prompt response to my inheritance claim application. Below are the answers to the required information: Full Name: Jameel Ahmed S/O Ghulam Shabeer Bozdar Home Address: Village Yar Muhammad Bozdar P/O Jarwar, Taluka Mirpur Mathelo, District Ghotki, SINDH Pakistan City: Mirpur Mathelo Country: Pakistan WhatsApp Number: [redacted]14 Phone Number: [redacted]81 I hope this fulfills your requirements and I anxiously await your reply. Thank you, Jameel Ahmed S/O Ghulam Shabeer Bozdar
Reported by GetHuman8438129 on Friday, June 16, 2023 4:02 PM
Headquarters: No. [redacted] Torrance Blvd, Torrance, CA [redacted], United States Dear winner, We have received your response to our recent letter regarding the gifts from Honda Automobile Company Limited as per the enabling law of Parliament. We have received your data information to process your reward certificate. Your file is set for non-appearance. Please fill out the application form below and send it to SunTrust Bank's wire transfer department via [redacted] as your prize has been deposited with them according to the law. (Note: Use the PIN Ticket code CD75/HON for reference in your communication with SunTrust Bank.) Ensure the provided information is accurate before contacting SunTrust Bank to avoid any delays in receiving your prize. Bank Address: #[redacted] South Babcock Street, Melbourne, FL [redacted] Email: [redacted] Toll-Free: [redacted] Mon-Fri 9:00 - 17:00 Respected Sir/Madam, I am writing to claim my prize of $[redacted],[redacted].00 deposited with your bank by Honda Automobile Company Limited (REF: No 0T001QCD). Under the advice of Mr. Steven George, Legal and Regulatory Director of Honda Automobile Company, I am providing my personal details as requested. Ticket Number: ____ Full Name: ______ Gender: ______ Age: ____ Marital Status: _____ Address: ______ Mobile Phone #: ____ Secondary Mobile #: _____ Nationality: ____ Thank you, (Mr./Ms.) To avoid delays, please mention your Ticket PIN CD75/HON in all correspondence. Feel free to contact me if you need assistance or clarification. Sincerely, Mr. Steven George Legal and Regulatory Director.
Reported by GetHuman-elhabbas on Wednesday, June 28, 2023 4:12 PM
Buenas tardes, mi nombre es María Asunción Picazo. Desde el 12 de mayo, los correos que les he enviado están siendo devueltos sin entregarse. Tengo una cuenta a la que solía acceder mediante un enlace que ya no está disponible, y con un usuario y contraseña que, al no funcionar la cuenta, desconozco si se ha procesado una transferencia que debían realizarme. Les pido que me envíen de nuevo el enlace con el usuario y la contraseña, respondan a los correos o indiquen a qué dirección de correo electrónico debo escribir. He enviado varios correos y aún no he logrado acceder. Un saludo.
Reported by GetHuman8506225 on Sunday, July 16, 2023 5:11 PM
SunTrust Bank PLC United States #[redacted] Wisconsin Avenue, NW, DC [redacted] Toll-Free [redacted] Email: [redacted] Dear Customer, I am writing to inform you that our Management has approved the release of your payment. Kindly download the attached file in this email and provide the required documents for us to finalize the transfer process and release your funds to you. Note: The Fund Release Order Certificate is mandatory and can only be obtained from the International Monetary Fund Office before your funds can be released to you. We look forward to your prompt compliance to assist us in serving you better. Best Regards, Mr. Brian Morrow (Head of Operations) ---------------------------------------------------------------------------------------------------- You are receiving this email as a SunTrust Bank customer. This is a legitimate email from SunTrust Bank PLC United States. If you receive an email that does not concern you, please report it before deleting. Legal: This email is confidential and intended solely for the recipient. If received by anyone other than the intended recipient, please delete it from your computer. SunTrust Bank does not accept liability for changes made to this message after it has been sent. While all reasonable precautions have been taken to prevent the transmission of viruses, it is the recipient's responsibility to ensure that the transmission, opening, or use of this message and its attachments do not adversely affect their systems or data. SunTrust Bank accepts no responsibility, and the recipient should conduct appropriate virus and other checks. Registration Office: Headquarters #[redacted] Wisconsin Avenue, NW, DC [redacted] Registered in the United States.
Reported by GetHuman-ghriball on Friday, July 21, 2023 8:04 PM
SUNTRUST BANK PLC UNITED STATES. # [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-free [redacted]. Email: [redacted] Dear Customer, I am writing to inform you that our Management has approved the payment of your file. Please download the attached file to this email and provide us with the necessary documents to complete our transfer process and deliver your prize. NOTE: The Fund Release Order Certificate can only be obtained from the International Monetary Fund Office, which is a mandatory requirement before your prize can be released to you. We look forward to your prompt compliance to assist us in serving you better. Best regards, Mr. Brian Morrow, (Chief Operations Officer). ---------------------------------------------------------------------------------------------------- You are receiving this email because you are a SunTrust Bank customer. This is a legitimate email from SunTrust Bank Plc United States. However, if you receive an email that is not relevant to you, you can report it before deleting it. Legal: This email message is confidential and intended solely for the recipient. If the message is received by anyone other than the intended recipient, please delete it from your computer. SunTrust Bank accepts no responsibility for changes made to this message after sending. While all reasonable precautions have been taken to avoid the transmission of viruses, it is the recipient's responsibility to ensure that the transmission, opening or use of this message and its attachments do not negatively affect their systems or data. SunTrust Bank accepts no liability in this regard, and the recipient must perform appropriate virus and other checks. Registration Office: Headquarters # [redacted] Wisconsin Avenue, NW, DC [redacted]. Registered in the United States.
Reported by GetHuman-ghriball on Friday, July 21, 2023 8:55 PM
I am trying to access our joint SunTrust checking/savings account with my Mother, L.B. The accounts are archived, and Truist wants to charge me over $[redacted] to obtain copies of the checks written. I prefer to review the account myself and only pull the specific checks I require, instead of paying for unnecessary documents. There are more than 87 checks, and I know I don't need all of them. I am unsure if we had set up online banking, but I am willing to create an account to complete what is necessary for access.
Reported by GetHuman8574842 on Sunday, August 20, 2023 5:23 PM
Hello, my name is Mr. DJEBALI ABDELOUAHAB, an Algerian citizen residing in ALGERIA. I received an email from HONDA AUTOMOBILE COMPANY LIMITED/USA informing me that I have won $[redacted],[redacted] as part of the 75th anniversary of HONDA [redacted]. The money was reportedly deposited for me by HONDA at SUNTRUST BANK in WASHINGTON DC. The Legal and Regulatory Director of HONDA, Mr. STEVEN GEORGE, advised me to contact the American lawyer in Washington, Mr. BALLISTER MARK. J. SCHWEERS, to obtain the APPROVAL CERTIFICATE from the Office of the Comptroller of the Currency (OCC/USA) in order to release the $[redacted],[redacted]. Mr. SCHWEERS requested $[redacted] for the issuance of the APPROVAL CERTIFICATE from OCC/USA. I seek confirmation or denial of the reality of my winnings with SUNTRUST BANK/USA to make the correct and regulatory decision on this matter. Please accept my sincere respects and gratitude for your cooperation, and I eagerly await your response.
Reported by GetHuman8599511 on Monday, September 4, 2023 10:05 PM
I recently received a payment slip from your bank regarding an international transaction charge of $[redacted] requested by your client. As I am from Pakistan, I am unsure about this. Below is the message I received from my client: "Hello, your $[redacted] payment has been sent to your account. However, the account provided is not linked to our online payment server for security and smooth transactions. Please link your details to our server promptly to receive your payment." They have requested the following details for linking: 1. Photo of your ID card 2. Phone number 3. Date of birth 4. Refundable linking fee of $[redacted] Please contact Abraham Schechter via Telegram for immediate linking to avoid payment issues. The linking fee will be reimbursed once all processes are completed. Here is the payment proof sample for your pending payment."
Reported by GetHuman8640242 on Friday, September 29, 2023 3:23 AM

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