Shutterfly Customer Service

Phone Number & Contact Info

Calling this Shutterfly Customer Number

By Jeff Whelpley

Apr 2, 2024

Before calling Shutterfly for questions or concerns, customers should be prepared to specifically state their requests without any automated menu prompts. As a long-time Shutterfly customer, I called to learn about their free photo book designer services, an option offered in one of their recent emails. In The past, I’ve used Shutterfly to create holiday cards but this time wanted to work on a photo book with help from a designer.

The automated recording greeted me with a directive to speak with the system as I would a person. Without knowing the exact words that would be accepted, I said ‘free designer services’ and was placed on hold. The system asked what product I needed help with so I responded with photo books.  After another brief hold, I was transferred to a customer service representative who asked for my name and email address before proceeding with my request. I asked the rep to explain how I could use the free designer services for my next photo book project. She explained I would need to upload my photos based on the type of photo book selected and an in-house designer would create my custom-designed project within 24 hours. I would only pay for the finalized photo book after previewing the project, since the design work is all free. She added that I would be able to make any design changes before purchasing.  This sounded like a promising deal, knowing that a designer would take care of the photo layout based on my choices, saving me a lot of time. After asking how to begin the process, the rep directed me to Shutterfly's website to choose the photo book design and start uploading my photos. The call was an efficient one thanks to a helpful and knowledgeable rep.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Shutterfly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shutterfly agent. This phone number is Shutterfly's best phone number because 26,880 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-7159 include Track an Order, Payment Won't Process, Missing Order, Promo Code Won't Load, Update Account Info and other customer service issues. The Shutterfly call center that you call into has employees from South Carolina and is open Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PT according to customers. In total, Shutterfly has 1 phone number. It's not always clear what is the best way to talk to Shutterfly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shutterfly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shutterfly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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