Shutterfly Customer Service

Phone Number & Contact Info

Shutterfly's Best Phone Number

Toll-free·Calls Customer Service·Most popular Shutterfly number

How do I talk to a live human at Shutterfly?

A:Repeat "representative" two times. Then say, "Something Else", to be transferred.

Does Shutterfly offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PST. The least busy day is Sunday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 47 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Shutterfly phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "representative" two times. Then say, "Something Else", to be transferred.
Here is how our research team describes the way the Shutterfly phone system greets you: How can I help you today?
Below are some clips we've found from Shutterfly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Shutterfly. Your call may be recorded for quality purposes. You can speak to me like you would a person. How can I help you today?"
Excerpt from a call with Shutterfly
Tuesday, June 18, 2024 4:38 PM

What are the hours and when should I call?

Shutterfly operates the call center for this 888-225-7159 phone number Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 365 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shutterfly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shutterfly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Shutterfly is Sunday. The most busy day to call is Tuesday, which averages 400% more phone calls by comparison. Again, this is based on a sample of 365 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Shutterfly

In summation, the best day to call Shutterfly is Wednesday.

Calling this Shutterfly Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 2, 2024

Before calling Shutterfly for questions or concerns, customers should be prepared to specifically state their requests without any automated menu prompts. As a long-time Shutterfly customer, I called to learn about their free photo book designer services, an option offered in one of their recent emails. In The past, I’ve used Shutterfly to create holiday cards but this time wanted to work on a photo book with help from a designer.

The automated recording greeted me with a directive to speak with the system as I would a person. Without knowing the exact words that would be accepted, I said ‘free designer services’ and was placed on hold. The system asked what product I needed help with so I responded with photo books.  After another brief hold, I was transferred to a customer service representative who asked for my name and email address before proceeding with my request. I asked the rep to explain how I could use the free designer services for my next photo book project. She explained I would need to upload my photos based on the type of photo book selected and an in-house designer would create my custom-designed project within 24 hours. I would only pay for the finalized photo book after previewing the project, since the design work is all free. She added that I would be able to make any design changes before purchasing.  This sounded like a promising deal, knowing that a designer would take care of the photo layout based on my choices, saving me a lot of time. After asking how to begin the process, the rep directed me to Shutterfly's website to choose the photo book design and start uploading my photos. The call was an efficient one thanks to a helpful and knowledgeable rep.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Shutterfly

If you have time to do a bit of reading before you call Shutterfly, we recommend you read over some of our problem-specific articles.

How Do I Recover My Shutterfly Account?

Shutterfly allows you to upload your photos and have them printed on gifts like cards or coffee mugs. When uploading your photos, you should follow the terms and conditions of Shutterfly and you should not upload any explicit content, content that incites defames or promotes terrorism. Your account can be removed from Shutterfly if you do not comply with these guidelines. If you forget the password to your Shutterfly account, you can follow the guidelines given in this article to recover it.

What is the return policy for Shutterfly products?

Shutterfly has a hassle-free return policy to ensure customer satisfaction. If you are not completely happy with your purchase, they will work diligently to address any concerns. For personalized items, such as photo books or customized gifts, they stand behind their products and offer a full refund or a replacement. The returns process is simple, as you can initiate it online by logging into your Shutterfly account and submitting a request. After review, they will provide instructions on how to return the item, and they will cover the return shipping cost too. Refunds are typically issued within 7-10 business days upon receipt of the returned item. Shutterfly strives to provide exceptional quality products and customer support, ensuring you are fully satisfied with your purchase.

How Do I Contact Shutterfly Support?

If you are a Shutterfly member and want to know what the current deals are or you have an issue with an order or missing uploads, you can get help from customer support. During Shutterfly's regular business hours, you can speak with a customer service representative to resolve issues or get information. Outside regular customer service hours, you can use the online automated Shutterfly Assistant to look into problems or find information.

Top Shutterfly customer service problems

Click the link above to get answers to just about any Shutterfly customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Shutterfly, and their purpose. Are any of these similar to the reason you are trying to call?
Late order inquiry: "I'm calling about an order that I finally did receive and I need a little bit of satisfaction with what happened."
- From a call lasting 12m 35s , Jun 20, 2024 8:25 PM
Assistance with photo project: "I need help with a project I'm making."
- From a call lasting 4m 25s , Jun 20, 2024 12:35 AM
Assistance with editing photo book: "I messed up my photo book by moving pictures around and now a whole page is gone."
- From a call lasting 16m 24s , Jun 19, 2024 6:52 PM
Missing order: "I did not receive my order."
- From a call lasting 1m 14s , Jun 18, 2024 4:38 PM
Address change request: "I just ordered it a few days ago. It says it's still in production, and I need to change the address."
- From a call lasting 15m 3s , Jun 12, 2024 8:43 PM
Order not received: "Hello? I did not receive an order that was said to be shipped but got returned to old address."
- From a call lasting 7m 4s , Jun 10, 2024 3:13 PM
Request to speak with representative: "Get me a person."
- From a call lasting 57s , Jun 7, 2024 1:24 AM
Price difference inquiry: "My sister has one price on her computer, but my price for the same item is a lot more expensive."
- From a call lasting 3m 39s , Jun 4, 2024 6:56 PM
Order inquiry: "Can I speak to a person for advice on a new order and card payment for toothpaste?"
- From a call lasting 4m 46s , Jun 4, 2024 4:20 PM
Requesting promo code: "Need a promo code?"
- From a call lasting 2m 34s , Jun 3, 2024 11:52 PM

More Shutterfly Customer Service Contacts

There are of course other ways to contact Shutterfly customer service besides the phone. Below we list the best ones, by medium.

Shutterfly Customer Service Live Chat

support.shutterfly.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shutterfly provides this option.

Shutterfly Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Shutterfly will reply our your email.

Shutterfly Customer Help Desk / Web Support

support.shutterfly.com - Customer Service
Online customer service support
shutterfly-2.custhelp.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Shutterfly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Shutterfly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shutterfly agent. This phone number is Shutterfly's best phone number because 26,880 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-7159 include Missing Order, Update Account Info, Promo Code Won't Load, Payment Won't Process, Track an Order and other customer service issues. The Shutterfly call center that you call into has employees from South Carolina and is open Mon-Fri 7am-5pm, Sat-Sun 8am-4pm PT according to customers. In total, Shutterfly has 1 phone number. It's not always clear what is the best way to talk to Shutterfly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shutterfly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shutterfly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Shutterfly Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!