Alaska Airlines Customer Service

Phone Number & Contact Info

Alaska Airlines's Best Phone Number

800-252-7522
Toll-free·Calls Customer Service·Most popular Alaska Airlines number
Q:

How do I talk to a live human at Alaska Airlines?

A:When asked "What can I help you with today?" say "Representative," then wait on the line for a representative.
Q:

Does Alaska Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

Alaska Airlines Customer Phone Numbers

Central Baggage

877-815-8253
Toll-free · Mon-Sun 6am-10pm PST · Calling this Alaska Airlines number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Alaska Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When asked "What can I help you with today?" say "Representative," then wait on the line for a representative.
Here is how our research team describes the way the Alaska Airlines phone system greets you: In a word or two, how can I help you? (Respond to the question.)
Below are some clips we've found from Alaska Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Alaska Airlines. We are currently experiencing extremely high call volumes and long wait time. If you are calling for a refund, please go to alaska air dot com to leverage self-service options. If you have any issues, process processing your refund online, you can call at a later date even after your scheduled flight. If you are calling to reschedule a flight and aren't able to self serve online, please hold for the next available agent. We sincerely apologize for the long wait, and we'll be with you as soon as possible."
Excerpt from a call with Alaska Airlines
Thursday, January 18, 2024 4:24 AM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Alaska Airlines.
We record calls for quality. But as
How can I help you today?"
Excerpt from a call with Alaska Airlines
Wednesday, May 15, 2024 11:17 PM

What are the hours and when should I call?

Alaska Airlines operates the call center for this 800-252-7522 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 548 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alaska Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alaska Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Alaska Airlines is Friday. The most busy day to call is Tuesday, which averages 88% more phone calls by comparison. Again, this is based on a sample of 548 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Alaska Airlines

In summation, the best day to call Alaska Airlines is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Alaska Airlines staffs the call center well on Friday.

Calling this Alaska Airlines Customer Number

Christian Allen is the editor / author responsible for this content.
May 21, 2024

Alaska Air is a major commercial airline that is based in the United States. As the fifth largest airline in the US, it isn't surprising that it gets a lot of customer service calls every day.

Why Do People Call Alaska Air Customer Support?

People call Alaska Air customer support for a range of reasons, including:

  • Booking, changing and canceling flights
  • Checking on flight status
  • Requesting help with billing and payment issues
  • Inquiries about Mileage Plan, Alaska Airlines' frequent flyer program
  • Questions about lost and delayed baggage
  • Assistance with transporting pets and unaccompanied children
  • Air Alaska website technical support
  • Reporting lost items

Best Practices for Calling Alaska Air Customer Service

There are several things that you can do to help ensure that your call to Alaska Air customer service is handled quickly and professionally:

  • Before calling, ensure that you are dialing the correct number. Like many airlines, Alaska Air has several different departments, each with its own customer service number. You can find these numbers, along with calling hours, on Alaska Air's website. The reservation line is open 24/7.
  • Have whatever documentation you need in front of you. This may include reservation or cancelation numbers, your Mileage Plan ID number, baggage claim stubs, billing or credit card statements and any previous correspondence between you and Air Alaska regarding your current issue.
  • If you are calling for technical support in using the Air Alaska website, be in front of your computer so that you and the customer service representative can troubleshoot together.
  • Have pen and paper handy so you can take notes during the call.

How do Consumers Feel About Calling Alaska Air Customer Service?

Alaska Air has topped JD Power and Associates' traditional airline customer satisfaction list for over a decade. Alaska Air is committed to providing quality customer service, and those who call Alaska Air are generally satisfied with the assistance they receive.

What Kind of Issues can Alaska Air Customer Service Representative Resolve?

Alaska Air customer service representatives can resolve many common issues, including providing assistance with ticketing, helping to make arrangements for unaccompanied minors or pets, providing direction on disability services for passengers, researching billing issues, and helping callers locate lost or delayed baggage.

What Can't Be Resolved With a Call to Alaska Air Customer Service?

Alaska Air customer service representatives have no control over security protocol at airports. Individuals who are concerned about these issues should direct inquiries to the airport rather than Alaska air. In addition, Alaska Air customer service representatives cannot take reports for lost items if the item was lost at the airport and not on an Alaska Air aircraft.

What Should You Do If You Have an Unsuccessful Call with Alaska Air?

If you have an unsuccessful call with Alaska air, there are several things that you can do to get a resolution. Here are some suggestions:

First, review any notes that you took during your original call. If you decided not to take notes during the call, it's still a good idea to write down or type out what you remember from the conversation. These details can be helpful as you evaluate your case.

Next, call Alaska Air back. Customer service agents differ in levels of training and experience. The next person you speak to may be able to better understand your issue and provide a resolution.

If you are unsuccessful on your second call, try getting in touch through other means. The reservations department does have a live chat option as well as text-based support. In addition, you may be able to connect with a social media specialist via Alaska Air's social media accounts. These messaging options offer the advantage of providing a transcript of the communications between you and Alaska Air, which can be helpful if you need to escalate your case.

One final option: If you booked your ticket with a travel agent or third-party booking service, try contacting the agent or the customer service department of the booking service. They may be able to advocate for you.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Alaska Airlines

If you have time to do a bit of reading before you call Alaska Airlines, we recommend you read over some of our problem-specific articles.

What is the Alaska Airlines Mileage Plan and how does it work?

The Alaska Airlines Mileage Plan is a frequent flyer program that rewards customers for flying with Alaska Airlines and its partner airlines. It allows members to accumulate miles and redeem them for award flights, upgrades, or other travel-related perks. Members earn miles based on the distance flown and their fare class, with elite status members earning bonus miles. The program also offers opportunities to earn miles through various partners, such as credit card companies, hotels, and car rental agencies. Members can access their account online to track their mileage balance, view flight history, and manage bookings. The Mileage Plan offers different tiers of elite status, granting additional benefits like priority boarding, complimentary upgrades, and waived fees. It is a valuable program for frequent travelers looking to maximize their travel rewards and enjoy exclusive perks.

Does Alaska Air offer any special services for passengers with disabilities?

Yes, Alaska Air is committed to providing special services for passengers with disabilities. We prioritize the comfort and accessibility of all our customers. To ensure a smooth travel experience, we offer a range of services such as wheelchair assistance, accessible seating, and the option to bring your own assistive devices. We also provide trained staff for guidance and assistance throughout your journey. Passengers with visual disabilities can request braille signage and audio safety briefings. For individuals with hearing impairments, we offer visual safety demonstrations and hearing aid compatibility. If you require any specific accommodations or have further questions, we recommend contacting our Special Services team at least 48 hours before your scheduled flight. At Alaska Air, we strive to make air travel accessible for everyone.

Top Alaska Airlines customer service problems

Click the link above to get answers to just about any Alaska Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Alaska Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Using bonus miles for flight: "I'd like to use the Alaska mileage bonus we just reached for booking a flight."
- From a call lasting 26m 44s , May 21, 2024 5:06 PM
Flight booking inquiry: "I wanna go to Florida, December."
- From a call lasting 10m 49s , May 20, 2024 3:21 AM
First class meal order: "I need help ordering, my meal."
- From a call lasting 1m 33s , May 15, 2024 11:17 PM
Speaking with a representative: "I need to speak with a representative."
- From a call lasting 2m 49s , May 12, 2024 7:17 PM
Seeking travel quote: "I'm trying to find a decent quote to fly to Roosevelt, New Mexico."
- From a call lasting 10m 20s , May 8, 2024 5:43 PM
Refund request: "Refund."
- From a call lasting 3m 49s , Apr 21, 2024 9:11 PM
Confusion about Seattle travel: "Not now. To what now?"
- From a call lasting 4m 50s , Apr 13, 2024 11:54 AM
Unclear purpose: ""
- From a call lasting 3m 56s , Apr 11, 2024 7:32 AM
Flight booking inquiry: "Through Alaska, booking to Dallas from Phoenix."
- From a call lasting 2m 29s , Apr 10, 2024 11:54 AM
Booking a new reservation: "I'd like to make a new reservation."
- From a call lasting 4m 39s , Apr 7, 2024 11:09 PM

More Alaska Airlines Customer Service Contacts

There are of course other ways to contact Alaska Airlines customer service besides the phone. Below we list the best ones, by medium.

Alaska Airlines Customer Service Live Chat

alaskaair.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Alaska Airlines provides this option.

Alaska Airlines Customer Service on X (formerly Twitter)

@AlaskaAir - Customer Service
Alaska Air's Twitter page
Alaska Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Alaska Airlines Customer Help Desk / Web Support

alaskaair.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Alaska Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Alaska Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alaska Airlines agent. This phone number is Alaska Airlines's best phone number because 8,502 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-7522 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Alaska Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Alaska Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Alaska Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Alaska Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alaska Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Alaska Airlines Customer Service

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