Alaska Airlines Customer FAQ

This article explains to Alaska Air customers how they can request wheelchair access when booking flights with the airline. If you need to ensure that wheelchair access is available for your Alaska Air flight, this guide will be beneficial for you. This guide explains how you can request wheelchair access online while making your booking, over the phone, or after your initial booking, and what to do if these steps are unsuccessful.

Alaska Airlines has specific policies in place regarding flight cancellations and rescheduling, which are designed to provide flexibility for travelers. The policy varies depending on the fare type purchased. Generally, for most tickets, travelers are allowed to cancel or change their flight up to 60 minutes before the scheduled departure time. If a traveler chooses to cancel their flight, the airline typically offers the option of receiving a credit for future travel, less any applicable fees. For basic economy fare tickets, changes and cancellations are usually more restrictive, and fees may apply. Standard and flexible fare types provide more options and often have lower or no fees for changes. It is important to note that if the airline cancels a flight or significantly alters the schedule, customers are generally eligible for a full refund or the option to rebook without penalty. Travelers should also consider the circumstances surrounding cancellation due to unforeseen events, such as weather or emergencies, as Alaska Airlines aims to provide reasonable accommodations in such situations. For the most accurate and detailed information regarding specific flight cancellations and rescheduling policies, it is advisable to check the official Alaska Airlines website. There, customers can also find information on any associated fees, eligibility criteria, and the current policies that apply to their fare type.

For checked baggage on Alaska Airlines, the maximum dimensions allowed are 62 linear inches (length + width + height) and the maximum weight is 50 pounds for standard bags. Bags exceeding these limits may incur additional fees or may not be accepted.

To obtain your check-in number for your connecting flight from Seattle to Phoenix, you should check your email for your confirmation from Alaska Airlines, as it usually contains this information. You can also log in to your Alaska Airlines account or use their mobile app to access your flight details and check-in number. If you booked through a third party, check with them directly.

You can change your reservation by accessing your booking through the Alaska Airlines website or mobile app. Look for the "Manage Flights" section, enter your details, and select the option to change your flight. If the new return date is available, you’ll be able to make the change there. Please note that fare differences may apply, and changes are subject to Alaska Airlines' policies.