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Alaska Airlines Customer FAQ

Top Answers & How-to Guides

What is Alaska Airlines's Phone Number?

The question we are asked most often is about how to talk to Alaska Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Alaska Airlines customer service, get an answer now.

Recent Alaska Airlines Customer Questions

How do I get my check-in number for my connecting flight from Seattle to Phoenix, Arizona?

To obtain your check-in number for your connecting flight from Seattle to Phoenix, you should check your email for your confirmation from Alaska Airlines, as it usually contains this information. You can also log in to your Alaska Airlines account or use their mobile app to access your flight details and check-in number. If you booked through a third party, check with them directly.
Asked Apr 19, 2025 7:47 AM

I'm trying to change a reservation - I want to change the return flight to the day before the ticketed one.

You can change your reservation by accessing your booking through the Alaska Airlines website or mobile app. Look for the "Manage Flights" section, enter your details, and select the option to change your flight. If the new return date is available, you’ll be able to make the change there. Please note that fare differences may apply, and changes are subject to Alaska Airlines' policies.
Asked Dec 19, 2024 5:59 PM

The name on my ticket is incorrect

If the name on your ticket is incorrect, you can typically make corrections directly through the airline's website or app. It's important to address any discrepancies as soon as possible to avoid issues at check-in or boarding. The specific process may vary depending on the type of fare purchased, so checking the ticket's terms and conditions would be beneficial.
Asked Dec 1, 2024 1:28 PM

How do I have to carry my prescriptions on your airline. May I bring them in my carry on in daily boxes? Or must they be in the prescription bottles?

For Alaska Airlines, medications can be carried either in your carry-on or checked luggage. There's no explicit requirement to have them in original prescription bottles. However, if you're traveling internationally or to areas with specific health-related regulations, it's advisable to keep them in their original containers with clearly marked labels to avoid any potential issues. For convenience and in case of lost luggage, keeping necessary medications in your carry-on is often best. Please ensure all your medications abide by the TSA guidelines for carrying liquids if they're not in pill form.
Asked Jun 5, 2024 5:55 PM

What is the baggage allowance If flying from Cincinnati to Seattle?

For flights within the United States, including from Cincinnati to Seattle, Alaska Airlines allows for one carry-on bag and one personal item, such as a purse or laptop bag, included in your ticket price. As for checked luggage, you'll be charged $30 for the first bag, $40 for the second, and $100 for each additional bag. Each checked bag must weigh 50 pounds or less and have a maximum dimension of 62 linear inches (length + width + height). Overweight and oversized bags will result in additional fees.
Asked May 17, 2024 2:50 PM

Help me with my Alaska Airlines customer service issue

Compensation and Refunds

How Do I Get Compensated for Getting Bumped Off of My Alaska Air Flight?

You can benefit from GetHuman's website for guides and contacts of Alaska Air. GetHuman provides information about large...

What Do I Do If I Was Bumped Off of My Alaska Air Flight?

As a traveler you can be bumped off your Alaska Air flight. Overbooking is common and that's why it's good to know what actions...

How Do I Get a Refund for an Inflight Charge from Alaska Air?

Travelers can get a refund for an inflight charge from Alaska Air by following the laid down procedure. File a refund request....

What Do I Do If I Was Overcharged for My Alaska Air Flight?

If you are overcharged for Alaska Air flight, simply file an overcharge refund request online or via the methods discussed...

How Do I Get Compensated for My Alaska Air Flight Being Delayed?

This this easy to follow article outlines what to do if your Alaska Air flight is delayed. If you have recently experienced a...

Booking and Payment

How Do I Fix an Error on My Booking with Alaska Air?

Many airlines know that life can happen and there are times when you need to make changes to or cancel your booking. Alaska...

How Do I Book a Flight with Alaska Air?

Alaska Air is one of the best airlines when it comes to customer service and they make booking a flight easy, either on the app...

What are the accepted forms of payment for booking a flight with Alaska Air?

Alaska Airlines provides various payment options for flight bookings, including major credit cards, certain debit cards, gift...

Baggage Issues

How Do I File a Lost Baggage Claim with Alaska Air?

One of the worst things that can happen during a vacation is finding out your baggage is lost. Fortunately, reporting it in...

What Do I Do If My Baggage Was Damaged with Alaska Air?

It's never an ideal situation when you discover your baggage has been damaged when you get to the carousel, but as long as you...

What is the baggage allowance on Alaska Air flights?

Alaska Airlines allows one personal item and one carry-on bag free for economy travel. Checked baggage fees apply for the first...

Flight Changes and Cancellations

How Do I Cancel My Alaska Air Flight and Get a Refund or Credit?

One of the most unstoppable facts about life is that it changes, which affects any plan you make. Alaska Air understands this...

What Do I Do If I Missed My Connecting Flight on Alaska Air?

If you missed your connecting flight on Alaska Air, you might get compensation, depending on the cause. You would receive...

What Do I Do If My Alaska Air Flight Was Cancelled?

This simple guide informs Alaska Air customers of what to do if their flight has been canceled. If your Alaska Air flight has...

How Do I Change My Alaska Air Flight?

You can change your Alaska Air flight if an unforeseen reason causes you to do so. However, you should read and understand...

What is Alaska Air's policy on flight cancellations and rescheduling?

Alaska Airlines has flexible flight cancellation and rescheduling policies that vary by fare type. Generally, cancellations or...

Can I make changes to my Alaska Air flight after booking?

Travelers can modify their Alaska Airlines flight after booking, depending on the fare type. Most fares allow for changes, but...

Flight Delays

What Do I Do If My Alaska Air Flight Is Delayed?

If your Alaska Air flight was delayed, you may receive compensation or get an alternative flight. Even though Alaska Airlines...

How Do I Change My Seat on Alaska Air?

If you want to change your seat on Alaska Air, contacting the customer care team is your best option. However, there is no...

Passenger Services

How Do I Request Wheelchair Access for My Alaska Air Flight?

This article explains to Alaska Air customers how they can request wheelchair access when booking flights with the airline. If...

How Do I Upgrade to Business or First Class on Alaska Air?

If you wish to upgrade to business or first class on Alaska Air, you have three main options: complimentary upgrades, paid...

Can I bring a pet on board an Alaska Air flight?

Alaska Airlines permits pets in the cabin, including small dogs, cats, and birds, provided they are in an approved carrier that...

Does Alaska Air offer any special services for passengers with disabilities?

Alaska Airlines prioritizes an accommodating experience for passengers with disabilities by offering various services,...

What are the options for inflight entertainment on Alaska Air flights?

Alaska Airlines provides various inflight entertainment options that include streaming movies and shows via their mobile app on...

Frequent Flyer Program

How Do I Start Earning Frequent Flyer Miles with Alaska Air?

This simple guide explains how Alaska Air customers can start earning frequent flyer miles through their mileage plan. If you...

How Do I Redeem My Frequent Flyer Miles for a Flight with Alaska Air?

This article explains to Alaska Air customers how they can redeem their frequent flyer miles. If you have unused frequent flyer...

How Do I Add My Ktin to My Ticket on Alaska Air?

The Known Traveler Number (KTN) is a number assigned to you once you become a member of TSA's Precheck program. It allows you...

What is the Alaska Airlines Mileage Plan and how does it work?

The Alaska Airlines Mileage Plan is a rewards program for frequent flyers that enables members to earn miles based on distance...
We look to the Alaska Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Alaska Airlines issues reported to GetHuman
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