How Do I Change My Seat on Alaska Air?

If you want to change your seat on Alaska Air, contacting the customer care team is your best option. However, there is no guarantee of that. When traveling in a group, you don't always get to sit together. The best way to contact the customer service agents are on the phone, Twitter, and on the help desk.

How Do I Change My Seat on Alaska Air?

Alaska Air allows you to change your seat if you wish. You can change your seat, the dates and time of your reservation, and view the details of your trip. There are times when Alaska Air may allow you to choose your seat when booking through their website. If the seat selection option is not available, a seat will be assigned to you. There is no guarantee that you will be seated close to your family or friends if you are travelling in a group. If you don't get a seat during check-in, your seat is automatically assigned at the gate.

If you purchase the Saver fare from Alaska, you will be at the end of the boarding line. Seating is restricted to the back. However, Alaska passengers get a seat assignment when they book.

Managing Your Reservation

There are a few options to manage your reservation with Alaska Airlines. Your options are: visiting an airport kiosk, using the Manage Reservations page, and speaking to the customer service agents.

To manage your reservation online, you must provide your confirmation code and last name. If you wish to make any changes, you must do it before the scheduled departure time of your flight. You may only be eligible for online changes if your reservation meets the following conditions:

  1. It must contain travel within Mexico, Canada, and the United States
  2. It shouldn't be over 13 months from the date of purchase
  3. Should contain a maximum of eight air segments
  4. It shouldn't contain a government fare
  5. Your reservation should have been issued at the Alaska Airlines Reservation Call Center, their website, or an Alaska ticket counter.

If you cannot make changes to your reservation, contact the customer service team and request the help you need.

Contacting the Support Team

The most effective way to get help from the customer service agents if you need it is by contacting the customer service team. The best way to contact the Alaska Air support team is on the phone. It is the fastest support option and the only way to speak with an agent directly. When you are connected, explain that you have questions about your seating, and they will help you get the most appropriate help. Depending on the nature of your problem, you may need to call a few times before getting help.

Twitter support is a great option, as well. It is the most appropriate option if you don't necessarily need to speak directly with a representative. The support agents respond fast, and you will get the opinions of others who may have had similar challenges. If you end up going back and forth with an agent, they may direct you to seek support on the phone.

Consider seeking support on the help desk before exploring other options. On the help desk, there are plenty of help pages that cover issue-specific topics, frequently asked questions, and common reminders. The help desk allows you to get support from both the customer care agents and other customers. If you have a conversation with the customer care agents, they may direct you to continue communication on the phone or email.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Change My Seat on Alaska Air?

Why does GetHuman Write How-to Guides for Alaska Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Alaska Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change My Seat on Alaska Air? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Alaska Airlines

Asked 4 years ago
Updated 4 years ago
Viewed 811,827 times
Alaska Airlines
change your seat on Alaska Air
contact the Alaska Air support team
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!