How Do I File a Lost Baggage Claim with Alaska Air?
You booked a great flight on Alaska Air and then you approach the baggage claim center to retrieve your bags. Then the unthinkable happens, you can't find them. What do you do? Don't panic. Alaska Airlines has a few steps you need to take and they will do their best to locate your lost baggage.
Lost baggage Policy
- Report lost baggage in person at the airport within 24 hours. Alaska Air cannot award compensation without a claim report on file.
- Also hold onto your ticket receipts and baggage claim checks.
- Most baggage is located within 48 hours and will be delivered to your home or hotel, unless your baggage was checked in late or you took a flight other than the one your bags were tagged for.
- Alaska Air makes every attempt to locate your missing bags for up to 6 weeks from the date of travel.
- Reports of baggage that are still missing after 5 days are transferred automatically to Alaska Air's Central Baggage Service Office, where a comprehensive worldwide computer search of airlines will be performed.
- Also after the 5 day mark, you will receive this Statement of Loss form within 2 weeks https://www.alaskaair.com/-/media/F1446E9228CE4A34970CA91DD26BAD35?lid=vanity-missing and you'd need to have it filled out and returned to the address indicated on the form within 45 days after your travel date.
Reimbursement for Essentials
- If you have to purchase items such as clothes and toiletries while Alaska Air searches for your missing baggage, then those receipts would need to be kept and presented to the airport baggage office where you filed your report.
- If you're unable to present them in person, then they can be mailed along with a copy of the statement of damage and missing property form, located here https://www.alaskaair.com/content/travel-info/baggage/baggage-claim/-/media/Images/pages/travel-info/baggage/2-5303 and mail to the Central Baggage Service Office address, which is at the bottom of the form.
Checking the Status of Lost Baggage
- Call the Central Baggage Service Office, anytime Monday through Friday, between 8:30 A.M and 5 P.M. PST or
- Use the Central baggage service office online form here https://www.alaskaair.com/www2/ssl/help/ContactUs.aspx
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Alaska Airlines Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.