AT&T U-Verse Customer Service

Phone Number & Contact Info

AT&T U-Verse's Best Phone Number

Toll-free·Calls Customer Service·Most popular AT&T U-Verse number

How do I talk to a live human at AT&T U-Verse?

A:Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative"

Does AT&T U-Verse offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm EST. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 7 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

AT&T U-Verse Customer Phone Numbers

Technical Support

Toll-free · Mon-Fri 8am-7pm EST · Press 4 then 6 · New sales: Press 1. Customer service: Press 2.

New Customers

Toll-free · 24 hours, 7 days · Press 1 to sign up for new service, then press 1 for home or press 2 for business ·

Ohio Customer Service

Toll-free · Mon-Fri 8am-7pm EST · Customer Service for U-verse Ohio--no steps necessary, direct line · Please hold for the next available representative.

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

International Customer Service

24 hours, 7 days · Calling this AT&T U-Verse number should go right to a real human being · Are you calling about the number you are calling from? Yes or No

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AT&T U-Verse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative"
Here is how our research team describes the way the AT&T U-Verse phone system greets you: If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.
Below are some clips we've found from AT&T U-Verse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? So I can help you. What's the account number or phone number on the account?"
Excerpt from a call with AT&T U-Verse
Thursday, January 4, 2024 12:57 PM

They may need the phone number on your account

"Which are you calling for? TV or Internet? I see the number you are calling from and used it to look at your account."
Excerpt from a call with AT&T U-Verse
Monday, January 15, 2024 6:22 AM

They may ask your reason for calling (instead of a menu)

"Welcome to AT and T. Call is recorded for quality. If you are calling about the recent news regarding personal customer information, you can learn more at a t t dot com slash account safety. You may have already received an email about a passcode reset.
If your personal information was impacted, you will receive information to obtain complimentary credit monitoring service through US mail.
What is the reason for your call?"
Excerpt from a call with AT&T U-Verse
Saturday, May 25, 2024 2:03 PM

They may ask you to enter information with the dial pad

"I looked up the account from the number you've called in from and don't see that product. Please enter the account number you want info on."
Excerpt from a call with AT&T U-Verse
Tuesday, April 2, 2024 10:27 PM

The first phone menu

"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? So I can help you. What's the account number or phone number on the account? Which product are you calling about? Your home phone service, your TV service, or your Internet service? Okay. Which product are you calling about? Your home phone service, your TV service, or your Internet service? Thanks. Hold on a minute. Please wait. One moment please while I handle your request. All of our agents are assisting other callers.
I can text you a link to chat with an agent. Press one to chat.
Or press two to decline."
Excerpt from a call with AT&T U-Verse
Monday, February 5, 2024 4:29 PM

What are the hours and when should I call?

AT&T U-Verse operates the call center for this 800-288-2020 phone number Mon-Fri 8am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 320 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T U-Verse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T U-Verse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T U-Verse is Wednesday. The most busy day to call is Monday, which averages 145% more phone calls by comparison. Again, this is based on a sample of 320 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call AT&T U-Verse

In summation, the best day to call AT&T U-Verse is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this AT&T U-Verse number, but it is also the day with the shortest hold times.

Calling this AT&T U-Verse Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 10, 2024

After noticing that my AT&T U-Verse bill had increased by almost $10 since last year, I decided to call the company to see if they could explain the rise in costs. As a long-time AT&T customer, I usually receive email notices when there are changes to my bill, but I haven't seen one recently.

Upon calling, an automated system gave me the option to choose Spanish by pressing 8 or to stay on the line for English. I was also told that my call would be recorded. Following this, the system asked me why I was calling without offering a menu of options. I wasn't sure exactly what to say but said 'bill increase' to see where that would take me.

The system verified my identity by asking me to confirm the phone number associated with the account. I was placed on hold, allowing the system to access my bill and account. However, I needed to input a four-digit account passcode before proceeding and was placed on another hold. This time, the system said I would be directed to the right department after an estimated wait time of five minutes. 

However, the wait was more than five minutes and probably closer to 10. I had considered calling back but didn't want to prolong the call. A representative came on the line and asked how I could be helped. I explained the price increases on my bill within the last year and wanted to find out what caused the rise in cost, adding that I hadn't received any notification of the increase. The rep pulled up my account, asking if I use the online account to make payments and view my bill. I replied yes, and he suggested I log in to my account so I could view the bill plus communications from AT&T.

While I was accessing my account online, the rep shared that internet charges for all AT&T customers increased due to rising expenses and costs across the board. He said this was occurring with all providers, adding that there wasn't much AT&T could do to change or halt the increases. He also showed me where on my bill AT&T placed a notification of the increase. I was able to find this after clicking a few different links, but I explained that I would've preferred an email notification. He understood and apologized for the lack of communication. 

I wasn't too thrilled with the bill increase, so I shared with the rep that I may consider other providers offering better deals or lower rates. He tried to share a few bundles with me that could lower my internet cost, but I told him I wasn't interested in switching to AT&T mobile or cable. The call ended after about 20 minutes and helped answer my questions, though the wait time seemed excessive. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call AT&T U-Verse

If you have time to do a bit of reading before you call AT&T U-Verse, we recommend you read over some of our problem-specific articles.

How Do I Access My AT&T U-Verse Account?

It's better to have an AT&T U-Verse account as it enables you to access many services like changing your payment plans, view your bills, canceling a service, etc. Besides, you can manage your account easily and enjoy the great pricing. AT&T U-Verse has a huge channel selection with faster internet speed. The customer support experience is an exception.

How Do I Cancel My AT&T U-Verse Account?

AT&T U-verse is a Direct TV brand with millions of subscribers in the US. If you have an account with U-verse and want to cancel, you need to call their customer service number. Have your account number and PIN ready. You need to pay outstanding balances and return leased equipment to successfully cancel your account.

How Do I Switch My AT&T U-Verse Account to Be Paperless?

Going paperless isn't difficult. There are different ways to od this. Contacting AT&T customer service is perhaps the quickest most effortless way to do this. Simply call customer service. Provide the customer service representative with your account details and request the paperless setting for your U-Verse account. You also have the option to go online and do this. Log into your account and select the paperless setting. This is also a quick method and you don't need help for this one. You can also write AT&T U-Verse and request the paperless account setting. This method is the most work intensive and will require you to wait for AT&T to receive your correspondence, process it, and make the paperless setting change. You will also need to verify that this has been done by going online or calling customer service.

Top AT&T U-Verse customer service problems

Click the link above to get answers to just about any AT&T U-Verse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T U-Verse, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I was calling to speak with someone in the billing department about my bill."
- From a call lasting 20m 22s , Jun 11, 2024 8:50 PM
Technical support request: "I need technical support for U verse TV."
- From a call lasting 3m 49s , May 15, 2024 10:24 PM
Account eligibility for HBO Max: "Is my account eligible for free HBO Max?"
- From a call lasting 4m 59s , May 12, 2024 2:56 PM
Update apartment number: "I need to update my apartment number on file."
- From a call lasting 3m 44s , Apr 13, 2024 2:01 PM
Seeking technical support: "We don't have the recording list on our AT and T U-verse TV and we can't watch any recordings at all."
- From a call lasting 8m 7s , Mar 28, 2024 10:04 PM
Internet speed inquiry: "I'm experiencing slow internet speeds, can you help me with a speed test?"
- From a call lasting 4m 29s , Mar 24, 2024 11:48 PM
Customer service assistance: "I need help troubleshooting my internet connection."
- From a call lasting 2m 32s , Mar 22, 2024 11:37 AM
Requesting receiver replacement: "I need a replacement for my U-verse wireless receiver."
- From a call lasting 3m 31s , Mar 10, 2024 10:06 AM
Request for lower bill: "I need you to lower my Internet bill or I'm gonna cancel it."
- From a call lasting 19m 7s , Mar 9, 2024 9:05 PM
Billing issue with U-Verse: "I don't have a U-verse account, but AT&T is threatening to cut off my phone."
- From a call lasting 11m 21s , Feb 28, 2024 4:14 PM

More AT&T U-Verse Customer Service Contacts

There are of course other ways to contact AT&T U-Verse customer service besides the phone. Below we list the best ones, by medium.

AT&T U-Verse Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AT&T U-Verse provides this option.

AT&T U-Verse Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AT&T U-Verse will reply our your email.

AT&T U-Verse Customer Service on Facebook / Messenger

Some customer service teams, like that of AT&T U-Verse, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

AT&T U-Verse Customer Help Desk / Web Support

att.com - Deals & Packages
Online help for signing up and selecting new services
att.com - Customer Service
Online customer service support
As a last, sometimes only, resort- AT&T U-Verse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AT&T U-Verse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T U-Verse agent. This phone number is AT&T U-Verse's best phone number because 83,304 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-2020 include Cancel or Change Account, Dispute a Charge, Account Access, Device Support, Service Outage and other customer service issues. The AT&T U-Verse call center that you call into has employees from California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas and is open Mon-Fri 8am-7pm ET according to customers. In total, AT&T U-Verse has 6 phone numbers. It's not always clear what is the best way to talk to AT&T U-Verse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AT&T U-Verse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare AT&T U-Verse Customer Service

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