AT&T U-Verse Customer FAQ

Top Answers & How-to Guides

What is AT&T U-Verse's Phone Number?

The question we are asked most often is about how to talk to AT&T U-Verse customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My AT&T U-Verse Account?

AT&T U-verse is a Direct TV brand with millions of subscribers in the US. If you have an account with U-verse and want to cancel, you...

How Do I Switch My AT&T U-Verse Account to Be Paperless?

Going paperless isn't difficult. There are different ways to od this. Contacting AT&T customer service is perhaps the quickest most...
Ask any question you have about AT&T U-Verse customer service, get an answer now.

Recent AT&T U-Verse Customer Questions

4 TVs in our home, 3 work just fine, but the one in the master bedroom lost audio recently in channels 1209, 1210, 1211 and 1660

This issue could be due to various reasons. The TV may have accidental settings applied, a needed system update, or a minor glitch. Firstly, you could try rebooting the main U-Verse receiver. Wait for a few minutes before you restart it. This allows the system to fully reset and might restore the audio. If this doesn't work, check the audio settings on your TV and ensure it's configured correctly. Try the SAP (Secondary Audio Program) settings if available and make sure it's set to the primary language. As a last resort, you might consider resetting your U-Verse receiver back to its factory defaults. Do bear in mind that resetting to factory defaults will erase any personalized settings that you have.
Asked Jun 5, 2024 7:00 PM

Received a new modem but unable to get internet

If you're unable to get internet after receiving a new AT&T U-Verse modem, ensure the device has been correctly set up. This includes securing all cable and DSL connections, plugging the power cord into a working electrical outlet, and turning on the modem. Check the LED indicators to confirm if there's a stable connection. If you're still having issues, try rebooting the modem by unplugging it, waiting for a few seconds, and plugging it back in. Remember to also configure your Wi-Fi network with the new modem. If all these steps don't resolve the issue, it might be a problem that needs further attention from AT&T's technical support.
Asked Mar 28, 2024 7:00 PM

I need to replace my uverse wireless tv receiver-

You can replace your U-Verse wireless TV receiver by ordering a new one from AT&T directly. Either call AT&T or use their online service. Once you have received your new receiver, you can follow the step-by-step instructions included to set it up. Make sure to return the old device using the pre-paid shipping materials AT&T provides. If you don't return your old device, you may be charged a non-return fee.
Asked Mar 10, 2024 10:03 AM

Set top box does not match the account settings

This issue typically arises when your AT&T U-Verse set top box isn't properly synchronized with your account details. To resolve this, first, try rebooting your box by unplugging it from the power, waiting for a few seconds, and then plugging it back in. If this doesn't work, you may need to reset your residential gateway. If none of these solutions work, this could mean that there's an issue with your subscription or that the set top box is defective, in which case you'll need to get in touch with AT&T U-Verse customer service.
Asked Mar 3, 2024 3:41 PM

Help me with my AT&T U-Verse customer service issue


How Do I Cancel My AT&T U-Verse Account?

AT&T U-verse is a Direct TV brand with millions of subscribers in the US. If you have an account with U-verse and want to cancel, you...

How Much Does It Cost to Cancel My AT&T U-Verse Plan?

If you wish to cancel your AT&T U-Verse plan, you don't need to pay for it. There are lots of ways to contact the support agents if...

How Do I Cancel My AT&T U-Verse Service?

You can only cancel the AT&T U-Verse service by phone. An online option is not available. Expect resistance from AT&T customer representative,...

Equipment Return

How Do I Return AT&T U-Verse Equipment After I've Canceled?

When you cancel your AT&T U-verse Subscription, you will receive an email with instructions on how to return the equipment. To avoid...


How Do I Set Up Autopay for My AT&T U-Verse Bill?

Users are finding it convenient to settle their AT&T U-Verse bills online via autopay. First, you need to set up autopay for AT&T U-Verse...

How Do I Make a Payment Arrangement with AT&T U-Verse?

As an AT&T Uverse customer, you have the option to make payment arrangments through customer service or you can complete this process...

How Do I Dispute Charges on My AT&T U-Verse Bill?

As you continue to enjoy wireless telecommunications services, make sure that you are fully aware of your subscription fee. In case...

How Can I Lower or Monitor My AT&T U-Verse Bill?

It's possible to get a lower AT&T bill if you use the right channel. A regular customer support Representative can't offer you what...

Account Management

How Do I Switch My AT&T U-Verse Account to Be Paperless?

Going paperless isn't difficult. There are different ways to od this. Contacting AT&T customer service is perhaps the quickest most...

How Do I Transfer My AT&T U-Verse Account to Another Provider?

Transfer AT&T U-Verse account to another provider by following the transfer guidelines. You can deal with the new carrier directly...

How Do I Update Information in My AT&T U-Verse Account?

Customers can update their AT&T U-Verse account information at any time. It's important to know how to do that and the steps given...

How Do I Change Primary Contact for My AT&T U-Verse Account?

When changing your primary contact, ensure you enter the new ID in an email address format. Follow any prompts, then save your changes....

How Do I Add Other People to My AT&T U-Verse Account?

AT&T U-Verse provides an easy and efficient way to add more users to your account. The process is also safe and secure with verification...

Technical Support

How Do I Report a Problem with My AT&T U-Verse Internet Service?

If you are experiencing issues with your internet, AT&T has several actions you can take. Perhaps the easiest action is to call customer...

How Do I Report a Problem with My AT&T U-Verse Landline?

As a customer, you can report your problem with AT&T U-Verse landline to have it fixed. You may be having an outage in your area or...

How Do I Fix a Broken AT&T U-Verse Phone If I Have Insurance?

If you have insurance, you can easily get a replacement for a broken AT&T U-Verse phone. You will have to check if you are eligible...

How Do I Check If There's a AT&T U-Verse Internet or Cell Service Outage?

AT&T U-Verse internet or cell service outages occur from time to time. These problems can deny you a chance to utilize internet services...

How Do I Get Device Support for My AT&T U-Verse Device?

If you need help with your device, the best way to get it is by contacting the customer service team.with these helpful tips.

Moving Service

How Do I Move My AT&T U-Verse Service to a New Address?

If you wish to move your address, you don't need to cancel your AT&T U-Verse service. You can transfer your services by contacting...

Legal Matters

How Do I Get in Touch with AT&T U-Verse Corporate Office About a Legal Matter?

There are plenty of ways to get in touch with AT&T U-Verse corporate office of you have a legal matter. You may contact them on the...


How Do I Check If AT&T U-Verse Business Is Available at My Work Address?

AT&T U-Verse gives you a few options to check the availability of service in your location. If you don't find one that works for you,...

How Do I Check If AT&T U-Verse Service Is Available in My Area?

AT&T U-Verse gives you a few options to check if service is available in your area. If you have questions, you may seek help from the...

Lost or Stolen Device

How Can I Track a Lost or Stolen AT&T U-Verse Phone?

If your phone is stolen or lost there are measures you can take to locate it. The built-in GPS system on your phone can be used to...

Online Account Access

How Do I Access My AT&T U-Verse Account?

It's better to have an AT&T U-Verse account as it enables you to access many services like changing your payment plans, view your bills,...

How Can I Access My AT&T U-Verse Bill and Settings Online?

To be able to access your AT&T bill online, you must have an online account and create a user ID. You can also access it through myAT&T...

Payment Arrangement Changes

How Can I Change or Cancel a Payment Arrangement I Made with AT&T U-Verse?

The fact that AT&T U-Verse doesn't exist anymore does not in any way means that you can't enjoy the services you received previously....

Payment Disputes

How Can I Get Out of Paying My AT&T U-Verse Bill?

You can cancel your AT&T U-Verse before or after your contract expires. However, if you cancel before your contract expires, you will...


How and When Can I Upgrade My AT&T U-Verse Phone?

You can only upgrade your AT&T U-verse phone if you are eligible for the upgrade. You can first confirm your eligibility by visiting...
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