How Do I Switch My AT&T U-Verse Account to Be Paperless?
In a nutshell: If you're receiving a hard copy of your AT&T internet bill every month and want to switch to paperless, it's easy to make the change online via your phone. The following are the steps you can take on the AT&T website.
Introduction
If you're receiving a hard copy of your AT&T internet bill every month and want to switch to paperless, it's easy to make the change online via your phone. The following are the steps you can take on the AT&T website.
Visit the AT&T Website
Go to the AT&T website.
Locate the AT&T Menu
Find the AT&T menu on the homepage. It's represented by three lines in the upper-left corner of the website.
Open the Menu
Click on the three horizontal lines to expand the AT&T menu.
Search for the "Support" Header
Find the "Support" header within the AT&T menu.
Search for the Bill Section
Look for the "Bill & account" line directly below the "Support" header. It has a right-pointing arrow to its right.
Go to the "Bill & account" Sub-Menu
Click on the right-pointing arrow to the right of "Bill & account," which will take you to the "Bill & account" sub-menu.
Locate the "Account" Section
Find the "Account" section, which is just below the "Bill & payments" section.
Find the Help Link
Within the "Account" section, find the "More account help" link.
Go to the "Bill & account support" Page
Click on "More account help," which will take you to the "Bill & account support" page.
Find the "Browse topics" Section
Look for the "Browse topics" section partway down the "Bill & account support" page.
Locate the Relevant Section
Since you want to switch from hard copy billing to paperless billing, look for the "Billing & payments" section that says "Explore ways to view and pay your bill and understand your bill charges" below the header.
Expand the Section
Click on the down-pointing arrow to the right of "Billing & payments." Doing so will expand the section.
Look for the Appropriate Sub-Header
Find the "View & pay bill" sub-header within the "Billing & payments" section.
Reveal the Blue Additional Sub-Headers
Click on the down-pointing arrow to the right of "View & pay bill" to reveal blue additional sub-headers that correspond to the header.
Look for the Blue Paperless Sub-Header
Within the "View & pay bill" section, look for the blue sub-header that says "AutoPay & paperless billing."
Reveal the Links
Click on the "AutoPay & paperless billing" sub-header to reveal the links that pertain to the topic.
Find the Paperless Link
Below "AutoPay & paperless billing," look for the "Sign up for and manage paperless billing" link.
Open the "Sign up for and manage paperless billing" Page
Click on the "Sign up for and manage paperless billing" link, which will open a page of the same name.
Read the Page
Read the instructions on the "Sign up for and manage paperless billing" page.
Take Action to Set Up Paperless Billing
Follow the instructions on the page to sign up for paperless billing.
Contact Customer Support
If you weren't able to sign up for AT&T paperless billing yourself, reach out to AT&T customer support. A representative can assist you with the process.
Conclusion
Setting up paperless billing is easy via the AT&T website. However, if you need assistance, don't hesitate to contact a representative who can help you make the switch.
Further questions?
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