How Do I Cancel My AT&T U-Verse Account?
In a nutshell: If you've decided you no longer want your AT&T internet, you can learn how to cancel it online by using your phone. Here are the steps you can take to begin the process.
Introduction
If you've decided you no longer want your AT&T internet, you can learn how to cancel it online by using your phone. Here are the steps you can take to begin the process.
Visit the AT&T Website
Go to the AT&T website.
Look for the AT&T Menu
Search for three horizontal lines in the upper-left corner of the AT&T homepage. These lines represent the AT&T menu.
Open the AT&T Menu
Click on the three horizontal lines to expand the AT&T menu on the homepage.
Locate the "Support" Section
Browse the AT&T menu until you find the "Support" section.
Find the Account Line
Look through the "Support" section for the "Bill & account" line that has a right-pointing arrow to its right.
Open the Sub-Menu
Click on the right-pointing arrow to open the "Bill & account" sub-menu.
Search for the "Account" Section
Scroll down the sub-menu to find the "Account" section that's directly after the "Bill & payments" section.
Look for the Additional Help Link
Find the "More account help" link within the "Account" section.
Go to the "Bill & account support" Page
Click on the "More account help" link, which will take you to the "Bill & account support" page.
Look for the "Browse topics" Section
Scroll down the "Bill & account support" page until you find the "Browse topics" section.
Find the Relevant Sub-Section
Since you want to cancel your AT&T internet service, look for the "Move, change, suspend & cancel service" sub-section. It says "Find out how to make changes to your AT&T account or service." below the header.
Expand the Section
Click on the down-pointing arrow to the right of the "Move, change, suspend & cancel service" header. This will expand the section below it.
Look for the Relevant Sub-Header
Below the "Move, change, suspend & cancel service" header, look for the "Cancel & suspend" sub-header that has a down-pointing arrow to its right.
Reveal the Sub-Section
Click on the down-pointing arrow to the right of "Cancel & suspend" to reveal the links below it.
Find the Cancel Internet Link
Look for the link that says "Cancel your internet or U-verse TV service."
Open the "Cancel your internet or U-verse TV service" Page
Click on the "Cancel your internet or U-verse TV service" link, which will reveal a page of the same name.
Read the Information
Read the information that's below the "AT&T Internet" header on the "Cancel your internet or U-verse TV service" page.
Contact AT&T Customer Support
The page explains that you need to call AT&T customer support to cancel your service. Reach out to them for assistance with canceling your internet service.
Conclusion
The cancellation process is usually easy, and an AT&T customer service representative can assist you. Make sure to call during the company's least busy days and times to decrease the chances of being on hold for an extended period.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for AT&T U-Verse Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
AT&T U-Verse
Paying Your Telecom Too Much?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies