How Much Does It Cost to Cancel My AT&T U-Verse Plan?
In a nutshell: Are you planning to cancel your internet service with AT&T? How much it costs to cancel depends on when you activated your service and whether you're under a term commitment. You may not need to pay a fee if you cancel within a few days of activating your service. However, all leased equipment must be returned undamaged, or you may be subject to additional charges. Before contacting AT&T to cancel your internet plan, we suggest checking whether any cancellation fees apply. Planning to cancel? Continue reading to find out how much it costs to cancel your service.
Introduction
Are you planning to cancel your internet service with AT&T? How much it costs to cancel depends on when you activated your service and whether you're under a term commitment. You may not need to pay a fee if you cancel within a few days of activating your service. However, all leased equipment must be returned undamaged, or you may be subject to additional charges. Before contacting AT&T to cancel your internet plan, we suggest checking whether any cancellation fees apply. Planning to cancel? Continue reading to find out how much it costs to cancel your service.
AT&T's Internet Cancellation Fee
All AT&T customers can cancel their internet service for any reason by contacting AT&T and successfully canceling the service within 14 days of activation. You don't need to pay an early termination fee if you cancel within this timeframe, and no additional equipment charges should apply as long as you return all required equipment to AT&T.
Regarding equipment returns, check your email for information on which equipment needs to be returned to AT&T. Please note that you may not need to return wall-mounted equipment or antennas. You also don't need to return any equipment you own, including HDMI cables and extenders. Don't worry; no packing is required when returning eligible equipment. You may be able to take it to any FedEx Office or UPS Store location.
What is an Early Termination Fee and How Much Is It?
Has it been more than 14 days already? Please keep in mind that an early termination fee may apply if you cancel your service more than 14 days after activation. An early termination fee is a charge you need to pay if you cancel your service before your contract ends. With AT&T, the early termination fee is prorated, which means it is reduced for each month your service remains active.
Check the screenshot for an example of a prorated early termination fee. If your ETF is $180 and your term is 12 months, you will have to pay $120 if your service has been active for five months and $105 if your service has been active for six months. The longer you have been using the service, the lower your early termination fee will be.
Calculate Your Fee by Signing in to Your Account
If you wish to proceed with the cancellation, you can estimate your cancellation fee by signing in to your account. To sign in, just enter your user ID and click Continue. Then, enter your password. Depending on your plan, you may be able to view your early termination fee by going to View Account and Usage or Device Info. You may also need to contact AT&T, as other charges may apply.
Conclusion
Do you have any questions about the cost of canceling your internet service with AT&T? As mentioned, you'll need to return any leased equipment to AT&T within 21 days of canceling your service, or you may be charged a $150 non-return fee. All internet equipment must be returned unless AT&T instructs you otherwise, particularly for certain wall-mounted equipment or antennas. To return your equipment, simply take it to a UPS Store or FedEx Office location and make sure to keep your receipt as proof. Have any questions or need further clarification? Contact AT&T Customer Support today.
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