How Do I Report a Problem with My AT&T U-Verse Internet Service?

Introduction

Are you experiencing issues with your AT&T internet service? Before reporting a problem, AT&T recommends checking the troubleshooting resources available on its Support page. There, you can find helpful articles that resolve common issues such as slow internet speeds or intermittent connections. Many internet-related problems can be resolved using the troubleshooting tools and instructions provided by AT&T. It also helps to simply restart your modem or your device. If you've already tried these solutions and still need assistance, continue reading for ways to report a problem with your AT&T internet service.

Report an Outage

Do you suspect there is an outage in your area? Before reporting a problem, visit the Service Outage Information page and enter your phone number or location to check for known outages. If AT&T has identified an outage in your area, you may be able to view updates regarding the issue, including the estimated time for restoration.

If no outage information is available and you have already completed the recommended troubleshooting steps, it may be time to contact AT&T and report the problem with your internet service.

Reach Out to AT&T

Whether your issue is regarding an outage or an intermittent connection, contact AT&T via phone or chat. To reach out to AT&T, use the technical support phone number or the TTY number shown in the screenshot provided. If you prefer online assistance, you can also connect with a representative via chat.

To speak to a representative, just press chat and follow the on-screen instructions. Be prepared to verify your account information, as the representative may need to access your account details to investigate and resolve the issue with your internet service.

Visit an AT&T Store

If you wish to speak to a representative in person, feel free to also visit the closest AT&T store to report your internet problem. Verification is still needed for in-person assistance, and it's better to arrange an appointment (if possible) to save time.

To look for the closest store, simply enter your ZIP code or city and click Search. For other issues with your internet connectivity, proceed to the next step.

Call the Buried Wire Center

Could exposed wires or unburied cables be causing your internet issues? Damaged or exposed lines may affect your internet service and could lead to slower speeds or connection problems. If you notice lines that have not been properly buried, you can report the issue directly to AT&T.

To report exposed or unburied lines, contact the Buried Wire Center during its business hours. An AT&T representative can review the issue and arrange for the appropriate repairs or inspection if necessary.

Conclusion

Were you able to report the problem? Before contacting AT&T, it would be a good idea to check if your account is active. Note that unpaid bills may disrupt your service, so ensure it's not an account-related issue before calling AT&T. As mentioned, check the outage center first, as tech support may have already identified the problem and are currently working on it. The next step is to perform basic troubleshooting to resolve an internet problem. If you've exhausted all solutions and you still don't have service, don't hesitate to contact AT&T Support at your earliest convenience.