How Do I Report a Problem with My AT&T U-Verse Internet Service?
If you are experiencing issues with your internet, AT&T has several actions you can take. Perhaps the easiest action is to call customer service to report your internet problem. A rep will ask you questions to get as much information about your problem. They will also check for reports of other similar issues in your area. If they can't resolve the issue immediately they will get additional support and possibly provide you with an ETA of when the issue might be resolved. Other actions that you can take to report an issue with your internet include going online and using the online tool to report the internet problem or using live chat. Both options will require you to give some information to help resolve the issue. The online tool may not provide feedback right away however live chat should give you access to information fairly quickly.
As with anything, you may experience problems with your internet service from time to time. However, AT&T U-Verse has several ways that customers can resolve these issues. If you want hands-on help, this is available. Plus, AT&T U-Verse has tools in place to help customers resolve these issues on their own if they don't want assistance.
Contact AT&T Customer Service
Of course, you can cut to the chase and contact AT&T directly. Once you give your account information, a customer service representative will either walk you through some steps or do some things on their end. Depending not the situation, a variety of different actions may be taken. A customer service representative will more than likely ask questions to try to determine the root cause. If more assistance is needed, you will more than likely be transferred to tech support. Both customer service and tech support will more than likely check for reported issues or outages in the area.
Go Online to Access Online Repair
If you don't want to call customer service and you're able to go online there is a service called online repair that you can use. You can use this service to report a problem with your internet by going online and selecting a location type. You will have the option of choosing personal which more than likely means residential, and an option to choose business. There will be a space to enter your zip code as well. If you are an existing customer you will have the option to enter your phone number. This is a way of reporting an issue with your internet using this online tool.
Use Live Chat
If you still have the internet, you can use live chat to report the problems you are having with the internet. A customer service specialist will ask many of the same questions that you'd be asked over the telephone. However, they will conduct the conversation over a chat which is similar to text messaging on your PC or cell phone. Chat support will walk you through steps to try to resolve the issue. They will also check for outages in your area or other issues that may be impacting your internet service.
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