I was thinking about installing a landline before my mother-in-law moved in so she could reach us during the day, so I called AT&T to see what they could offer us. We have several products from AT&T, and I think that if I add a bundle, I can take advantage of its U-Verse offers. I know that AT&T probably gets a lot of phone calls, but I couldn't even tell you what my online login is to try to enroll online. Plus, I prefer simply to talk to someone. I'm old-fashioned that way, but I like to talk to someone who gives straight answers.
However, when I called this number I didn't get anywhere. A recorded voice answered but didn't say where it was from and told me to listen carefully because the number I was calling might have changed. Then I was told to press 1 for English and immediately after a man picked up who said he was from Savings.com. I'm not sure where this number came from, but it certainly wasn't the right one. I jumped online and found 1-800-288-2020 and when I heard the bells ring with the AT&T chime, I knew that this would be work.
This time the voice assistant said, "Welcome to AT&T. Calls may be recorded for quality. What's the issue you are calling about." I told the assistant I wanted to add a landline to my account. She repeated back my request and asked if the number I was calling from was associated with my account. Once I confirmed that it was, the voice assistant asked if I would like a link via text or email that would help me add a landline to my account.
I didn't want a link since I wanted to talk to someone, so I declined and repeated that I wanted to talk to someone. There was a brief pause and the recorded agent repeated herself twice. There may have been background noise that made it difficult to understand, but we got through it and the voice asked for my passcode. After that, it finally said, "One moment please while I connect you to an agent." The wait time was approximately 1 minute, then the agent picked up and greeted me. They were friendly and happy to help, and before I hung up, I had an appointment for installation set up.
This AT&T U-Verse phone number is ranked #2 out of 6 because 83,304 AT&T U-Verse customers tried our tools and information and gave us feedback after they called. The reason customers call 877-353-5963 is to reach the AT&T U-Verse Technical Support department for problems like Cancel or Change Account, Dispute a Charge, Account Access, Device Support, Service Outage. As far as we can tell, AT&T U-Verse has call center locations in California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Texas and you can call during their open hours Mon-Fri 8am-7pm EST. AT&T U-Verse has 6 phone numbers and 11 different ways to get customer help. We've compiled information about 877-353-5963 and ways to call or contact AT&T U-Verse with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling AT&T U-Verse at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-353-5963. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AT&T U-Verse Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AT&T U-Verse Once on the phone with AT&T U-Verse's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 877-353-5963 is AT&T U-Verse's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-288-2020 is their best customer phone number overall, and we have put together a comparison of their 11 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T U-Verse help by calling them, is that other customers give their customer support at this number a 86% score for their communication skills and a 57% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.