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OnStar Customer Service

Phone Number & Contact Info

OnStar's Best Phone Number

888-466-7827
Toll-free·Calls Customer Service·Most popular OnStar number
Q:

How do I talk to a live human at OnStar?

A:Press 1, then 0
Q:

Does OnStar offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 10 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this OnStar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0
Here is how our research team describes the way the OnStar phone system greets you: For emergencies, roadside assistance, door unlocks, stolen vehicles, or missing persons, press 1. For service plan maintenance, including purchasing data plans or renewing your service plan, billing, and cancellation, press 2. For technical assistance, press 3.
Below are some clips we've found from OnStar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling OnStar. This call may be recorded for quality purposes. For life threatening emergency services, press the star key now. For emergencies, roadside assistance, door OnStar emergency. This is Chrissy. Do you need police, fire, or EMS?"
Excerpt from a call with OnStar
Saturday, January 6, 2024 7:38 PM

The first phone menu

"Thank you for calling OnStar. This call may be recorded for quality purposes.
For life threatening emergency services, press the star key now.
For emergencies, roadside assistance, door unlocks, or stolen vehicle, missing person, press one."
Excerpt from a call with OnStar
Thursday, June 13, 2024 2:35 PM

After you press 1

"Sorry. Please note, to assist in locating a stolen vehicle or missing person, we require the involvement of law enforcement.
To unlock your doors, press one.
For roadside assistance, press two."
Excerpt from a call with OnStar
Wednesday, April 10, 2024 7:31 AM

After you press 2

"If you are calling for information about OnStar Insurance Services To purchase data plans or to renew your service plan, please visit your owner center at my dot g m dot com or press one.
If you sold, traded, or no longer possess the vehicle, press two."
Excerpt from a call with OnStar
Saturday, January 6, 2024 3:37 PM

After you press 3

"If you are calling for information about OnStar Insurance Service for website inquiries, including setting up online accounts, mobile app, or family link, please visit your owner center at my dot g m dot com. For issues with Wi Fi hotspot, spot, press five.
For issues activating OnStar or navigation, press one.
For call command issues when attempting to place a call, press two."
Excerpt from a call with OnStar
Friday, May 3, 2024 3:41 PM

What are the hours and when should I call?

OnStar operates the call center for this 888-466-7827 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 172 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OnStar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OnStar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call OnStar is Thursday. The most busy day to call is Friday, which averages 171% more phone calls by comparison. Again, this is based on a sample of 172 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call OnStar

In summation, the best day to call OnStar is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that OnStar staffs the call center well on Thursday.

Calling this OnStar Customer Number

I have a car that is equipped with OnStar, but the service is not currently active. I bought it pre-certified, and the previous owner must have deactivated the service. The dealer couldn't tell me much about it other than that it wasn't active at the moment. The car is for my teenager, so I like the idea of having OnStar activated again. For this reason, I called their service number to figure out the process to make this happen. 

Given that OnStar is designed for emergencies and roadside assistance, they probably get a fair amount of phone calls daily when you think about how many drivers there are nationwide. One thing I noticed while waiting on the hold line is that they do have options to skip the automated system in the case of an emergency or if you need roadside assistance, so that is comforting. 

However, getting to the customer line to discuss a basic service need is not easy. There is no direct way to talk to someone about service plans, and they refer you online quite frequently. Clearly, I don't want to use the online service or I wouldn't be using the phone line and I find that a bit aggravating. Not to mention that since I don't have an active account, that wouldn't even be an option for me. 

When I first called, an automated voice said, "Thank you for calling OnStar. This call may be recorded for quality purposes." It then gave me a list of options: "For life-threatening emergencies, press the star button now. For emergencies, door unlocks, missing persons, roadside assistance or stolen vehicles press 1. For service plan maintenance, including purchase data plan, or to renew your service plan, billing and cancellation inquiries, press 2. For technical support, press 3. If you are calling about OnStar insurance insurances, or about your insurance policy, please call 888-495-4674."

None of these options fit what I needed, but the service plan maintenance seemed to be the best bet, so I opted for that, which gave me another set of options that didn't fit my needs either. This set of options was: "To purchase data plans, or to renew your service plan, please visit online or press 1. If you sold, traded, or no longer possess the vehicle, press 2. For billing inquiries, press 3. To cancel your service plan, press 4. To update your information, please visit the owner’s center online or press 5."

Once again, I took a guess and went with one hoping I would get to someone. It told me to please wait while I was transferred to an advisor, but then talking to someone was a weird process. I kept listening to small messages from the automated assistant with random ringing in between, and then for about 30 seconds there was dead silence. Finally, at the four-minute mark, someone named Andy answered. She was helpful and answered my question, but I have to say, I didn't know if I was in the right place for most of that phone call leading up to it. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call OnStar

If you have time to do a bit of reading before you call OnStar, we recommend you read over some of our problem-specific articles.

How Do I Report That I'm Locked Out of My Vehicle to OnStar?

Getting locked out of your car may not seem like something to worry about but it happens more often than you think. With OnStar, you can report it and get assistance fast.

Is there a mobile app for OnStar services?

Yes, there is a mobile app available for OnStar services. The OnStar mobile app is designed to enhance the experience of using OnStar's range of services. It provides a convenient way to access features such as remote start/stop, door lock/unlock, and vehicle diagnostics from the convenience of your smartphone. The app also allows you to locate your vehicle, send directions to your car's navigation system, and view important information about your vehicle, including fuel levels and tire pressure. Furthermore, you can easily connect with an OnStar advisor directly through the app in case of emergencies or for any assistance needed while on the road. The OnStar mobile app ensures that you have even more control and peace of mind when it comes to your vehicle's safety and convenience.

What features are included with the OnStar service?

The OnStar service includes an array of features designed to enhance safety, security, and convenience on the road. Firstly, subscribers have access to Automatic Crash Response, where an Advisor is contacted in the event of a collision, allowing emergency services to be dispatched if needed. OnStar also offers Emergency Services, enabling users to reach an Advisor 24/7 for immediate assistance. Another key feature is Stolen Vehicle Assistance, allowing the vehicle to be tracked by OnStar in cooperation with law enforcement, increasing the chances of recovery. On the convenience side, OnStar provides Remote Access, facilitating remote door unlocking, engine start, and more, all through the smartphone app. Additionally, OnStar offers Wi-Fi hotspot capabilities that allow for seamless connectivity while on the go. These are just a few highlights, as the OnStar service encompasses a comprehensive suite of features designed to provide peace of mind and convenience for subscribers.

Top OnStar customer service problems

Click the link above to get answers to just about any OnStar customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to OnStar, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting stolen vehicle: "I need to report a stolen vehicle."
- From a call lasting 8m 26s , Jul 5, 2024 1:12 PM
Updating payment information: "The old credit card was hacked, I need to give you a new card."
- From a call lasting 5m 33s , Jul 3, 2024 5:02 PM
Renewing OnStar services: "I didn't realize my OnStar ended yesterday, so I want to renew it."
- From a call lasting 5m , Jun 13, 2024 2:35 PM
Unlock car door: "I need help unlocking my car door."
- From a call lasting 2m 53s , May 17, 2024 2:17 PM
Technical issue with email communication: "What email are you getting?"
- From a call lasting 11m 3s , May 3, 2024 3:41 PM
Request for courtesy call: "I know I have called, but please can you make a courtesy call for me?"
- From a call lasting 5m 12s , Apr 10, 2024 7:31 AM
Inquiring about navigation costs: "Can you tell me how much it cost just for a navigation on a car?"
- From a call lasting 8m 44s , Mar 11, 2024 11:00 PM
Cancellation request: "I wanna cancel the account, never used OnStar, so it's a waste of money for me."
- From a call lasting 6m 48s , Jan 12, 2024 4:56 PM
Reactivating account features: "I want to reactivate my account and I need to know if I do that if I wanted y'all shut my car off remotely, could y'all do that?"
- From a call lasting 13m 26s , Jan 10, 2024 11:10 PM
Payment with credit card: "Can I use a credit card to pay for my account?"
- From a call lasting 6m 19s , Jan 6, 2024 3:37 PM

More OnStar Customer Service Contacts

There are of course other ways to contact OnStar customer service besides the phone. Below we list the best ones, by medium.

OnStar Customer Service on X (formerly Twitter)

twitter.com/OnStar - Customer Service
Use the link to connect with customer service through Twitter
OnStar, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

OnStar Customer Service on Facebook / Messenger

facebook.com/onstar - Customer Service
Company Facebook help page
Some customer service teams, like that of OnStar, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

OnStar Customer Help Desk / Web Support

onstar.com - Customer Service
Online customer service support
As a last, sometimes only, resort- OnStar customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is OnStar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OnStar agent. This phone number is OnStar's best phone number because 46,422 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-466-7827 include Locked Out of Vehicle, Special Assistance, Account Access, Cancel Account, Update Account Info and other customer service issues. The OnStar call center that you call into has employees from Englewood, CO / Argentina and is open 24 hours, 7 days according to customers. In total, OnStar has 1 phone number. It's not always clear what is the best way to talk to OnStar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for OnStar. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OnStar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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