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OnStar Customer FAQ

Top Answers & How-to Guides

What is OnStar's Phone Number?

The question we are asked most often is about how to talk to OnStar customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent OnStar Customer Questions

Can I track the location of my vehicle with OnStar?

Yes, OnStar does offer vehicle location tracking services as part of its features. Through the OnStar service, users can access their vehicle's location in real time. This can be particularly useful for various situations, such as monitoring the whereabouts of a young driver or locating your vehicle if it has been stolen. The location tracking feature is accessible through the OnStar mobile app, which provides an easy and convenient way to find your vehicle from a smartphone or tablet. Once you have the OnStar app installed, you can simply log in to your account to view your vehicle's location on a map. Additionally, OnStar may provide options for sending the location to other contacts or requesting assistance if needed. It is important to remember that for these services to work, your vehicle must be equipped with the appropriate OnStar hardware, and you need an active OnStar subscription. For the most accurate details regarding vehicle location tracking and its capabilities, it may be helpful to visit the official OnStar website, where you can find information about specific services, pricing, and any requirements related to vehicle tracking capabilities.
Asked Jul 25, 2026 1:05 AM

Help me with my OnStar customer service issue

Vehicle Access

How Do I Report That I'm Locked Out of My Vehicle to OnStar?

To change or update your reservation with Frontier Airlines, visit flyfrontier.com and make adjustments like dates,...

Can I use OnStar for emergency roadside assistance?

OnStar indeed offers emergency roadside assistance for issues like flat tires or dead batteries. Users can reach assistance by...

OnStar Features

What features are included with the OnStar service?

OnStar offers various features aimed at enhancing safety, convenience, and connectivity for users. Key services include access...

Can I use OnStar for navigation assistance?

OnStar provides navigation assistance, including turn-by-turn directions, real-time traffic updates, and points of interest...

Service Availability

Can I use OnStar services in other countries?

OnStar services mainly function in the United States and Canada, with limited operations available in other countries based on...

Can I transfer my OnStar service to a new vehicle?

Yes, OnStar service can usually be transferred to a new vehicle, but this depends on certain conditions like vehicle...

Is OnStar service available for cars older than a certain model year?

OnStar services are generally accessible for many General Motors vehicles from the early 1990s, but their availability varies...

Mobile Accessibility

Can I track the location of my vehicle with OnStar?

OnStar provides vehicle location tracking services that allow users to find their vehicle in real time via the mobile app. This...

Is there a mobile app for OnStar services?

Yes, OnStar has a mobile app that enables users to control their vehicles remotely, track locations, request roadside...

Service Management

What should I do if my OnStar services are not working?

If OnStar services are not working, it is advisable to confirm good cellular coverage, check if the system is activated and the...

How do I activate my OnStar service?

To activate OnStar service, ensure your vehicle has the required hardware. Press the blue OnStar button in your vehicle to...

What is the cost of OnStar service subscriptions?

The pricing for OnStar service subscriptions varies by plan and features, including Basic, Safety and Security, and Connected...
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