Taxslayer Customer FAQ

If you've lost your login information to access your 2023 tax return on Taxslayer, don't worry, we can definitely help you out. You can start the password recovery process on Taxslayer's website by clicking on "Forgot Password". You'll then have to provide the email that you used to register with Taxslayer. They will send an email to that address with instructions on how to reset your password, so you can access your account and get a copy of your 2023 tax return. Keep in mind that for security reasons, it is crucial to remember your login information to ensure the protection of your personal data.

The timeframe for receiving your refund depends on how the IRS or state taxing authority processes your return. Typically, if there are no issues with your return, the IRS issues most refunds from e-filed tax returns within 21 days. For a state tax refund, the processing times can vary from state to state. However, if you have chosen to receive your refund via mail, it may take several weeks for you to receive your check. Please understand that TaxSlayer has no control over the timing of your refund after the return has been sent to the IRS or the state taxing authority.

To access Power of Attorney forms within TaxSlayer, you'll need to navigate to the section where you input your personal information. There, you'll find a section for Third Party Designee. Entering a Third Party Designee is the equivalent of providing someone Power of Attorney for your tax return purposes. You'll need to provide the person's name, phone number, and a 5-digit Personal Identification Number (PIN) for them to use when discussing your tax matters with the IRS. Remember that by doing this, you are authorizing this person to speak with the IRS about your return.

While TaxSlayer does offer free federal and state tax return preparation for simple tax situations, there may be fees for more complex returns or additional features. Charges could stem from filing a state return, choosing a more robust edition for complex returns, or add-on features like professional review. The cost can also be based on the time of filing as prices may increase closer to the tax deadline. We recommend following the prompts carefully to ensure you select the right products for your tax situation to avoid unexpected fees.

Yes, TaxSlayer permits its users to use their home country phone numbers when registering an account on the platform. Just ensure to enter the correct country code (for example +267 for Botswana) along with your phone number in the appropriate field. This will be essential for account verification and possible communications from TaxSlayer.