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Zenimax Customer FAQ

Top Answers & How-to Guides

How do I Contact Zenimax Customer Service?

The question we are asked most often is about how to talk to Zenimax customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Appeal a Suspension from Zenimax?

If Zenimax has suspended your account, you open a support request on Zenimax. Select Submit a Ticket and then click the...

How Do I Cancel My Account with Zenimax?

You can cancel your ZeniMax account by logging into your account and selecting the "Cancel Subscription" option. Remember to...
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Account Management

How Do I Appeal a Suspension from Zenimax?

If Zenimax has suspended your account, you open a support request on Zenimax. Select Submit a Ticket and then click the...
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How Do I Cancel My Account with Zenimax?

You can cancel your ZeniMax account by logging into your account and selecting the "Cancel Subscription" option. Remember to...
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How can I recover my Zenimax account password?

To recover a ZeniMax account password, users should visit the sign-in page and select "Forgot Password." After entering their...
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How can I deactivate my Zenimax account temporarily?

ZeniMax does not provide a straightforward method to temporarily deactivate accounts. Alternatives include logging out, halting...
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Technical Support

What are the System Requirements for Zenimax Games?

System requirements for ZeniMax games differ by title, as each has unique performance needs, particularly concerning the...
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How do I report technical issues with Zenimax games?

To report technical problems with Zenimax games, players should use in-game support or the official website, which features a...
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What should I do if I find a bug in a Zenimax game?

If a bug is found in a Zenimax game, it is best to report it through the official website or community forums. Providing...
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Payment and Subscriptions

Are there any sales or discounts for Zenimax games?

ZeniMax frequently provides sales and discounts for its games during holidays, seasonal events, and special promotions. To find...
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What payment methods are accepted for Zenimax purchases?

ZeniMax generally accepts various payment options for their games and services, such as major credit cards and possibly...
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Are there subscription options for Zenimax games?

ZeniMax provides subscription choices mainly for "The Elder Scrolls Online" through ESO Plus, offering benefits like...
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Game Information

How do I transfer my Zenimax games to a new platform?

Transferring Zenimax games to a new platform is generally not straightforward due to differences in infrastructure. Players...
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What content is available for downloadable purchases?

ZeniMax provides a diverse selection of downloadable content across its games, including expansions, skins, and in-game items....
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Is there a community forum to discuss Zenimax games?

Zenimax offers a community forum for players to discuss their favorite games, share advice, and talk about gameplay mechanics...
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What platforms do Zenimax games support?

ZeniMax offers a variety of games across multiple platforms including PC, PlayStation, and Xbox, with popular franchises like...
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We look to the Zenimax issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zenimax issues reported to GetHuman

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