How Do I Cancel My Account with Zenimax?

Massively multiplayer online role-playing games (MMORPGs), such as Elder Scrolls Online, can be very addictive and time-consuming. If you've had enough, how do you cancel your ZeniMax account? ZeniMax customer support can help you out, but here are some steps to process the cancellation yourself online.

1. Log Into Your ZeniMax Account

First, log into your account on the ZeniMax website. Once you're logged in, go to the "Account Settings" page and click on the "Cancel Account" button. You will then be asked to provide a reason for canceling your account. You can choose any reason you like, but you can simply select, "I am canceling my account," and then click "Submit."

2. Cancel Your Subscriptions

Canceling your ZeniMax account should also automatically cancel any active subscriptions. However, you may want to take a moment and go back to the payment settings page to make sure that nothing is still scheduled for payment after you've canceled your account.

3. Backup Your Zenimax Account

After you've successfully canceled your ZeniMax account, there are a few steps you should take to ensure everything has processed without any problems. While it's essential to keep the information from the account secure, make sure not to delete anything just yet, since you may need it in the future. Also, consider downloading any pictures or videos stored on your account and anything else that you may want to keep.

4. Finish the ZeniMax Cancellation Process

After you've submitted the reason for canceling your account, you will be given an option that says, "I want to keep my last characters." This is where you can choose which of your characters will remain on the server after everything else has been deleted from your account. You will have a few days to decide which characters you want to keep, and the company will delete the rest.

Print out or save the cancellation confirmation page for future reference.

5. Check Your ZeniMax Account Status

After you've canceled your account, check its status from time to time to see if there are any errors or problems with the cancellation. It can take up to 48 hours for your account to completely disappear, so be patient.

6. Contact Customer Service With Problems

Sometimes, even after following these steps, there may be some problems with canceling an account for various reasons. If this is the case, you can always contact customer service for help. If you can't call them directly, you can always submit a support ticket from the website or send them an email.