How Do I Appeal a Suspension from Zenimax?
If Zenimax has suspended your account, you open a support request on Zenimax. Select Submit a Ticket and then click the relevant product. Choose Game Account Suspension or Ban Dispute and follow the prompts. You'll receive an email providing further instructions on proceeding with your appeal. Wait for approval or rejection of your case.
If Zenimax has suspended your account from playing games on its site, you can appeal the suspension. With a suspension, you can't play or use your ESO website account. You can review your suspension notification email and take action on the issue. Note that suspended accounts are not banned. Zenimax only bans you if it's suspended you and you didn't respond.
Here are the steps to appeal a suspension from Zenimax.
Reason for Suspension
First, you'll want to check the reason for your suspension. Look at the support page and scroll until you see Appeals. Follow these steps:
- Click on that option and select I Want To Appeal My Suspension.
- Scroll down to the bottom of that page and find What Reason Did I Get Suspended?
- Look through your options until you find an explanation that fits your situation.
- Choose it from the drop-down menu.
Next, check the duration of your suspension: 15 days, 30 days or permanent. For example, for playing against EULA rules, your account might be revoked for 15 days.
If you deliberately attack another player's character, Zenimax can lock your account — meaning you can no longer log into Zenimax servers using your details.
Evidence To Support Your Case
To appeal the suspension, you must submit evidence proving your innocence. You may also provide evidence of the other player's guilt or bad behavior in other games. For example, if your account was suspended for spamming, provide screenshots or video recordings of the messages you sent or received.
Submit a Ticket
You can provide the suspension information to Zenimax through its ticketing system. Provide your account information and let Zenimax know it has suspended your account.
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