Shutterfly Customer Service Issues

I recently received my first order of address labels from Shutterfly, and unfortunately, they arrived without my return address printed on them. Even though the preview showed everything was correct, I would like Shutterfly to fix this mistake or refund my credit card for the order. If this issue cannot be resolved, I will delete my Shutterfly account and remove the app from my devices. You can reach me at [redacted] or text me at [redacted]. Thank you for your attention to this matter.

I am frustrated with the issues I encountered trying to order a photobook. After painstakingly making corrections and adding photos to blank pages, I was dismayed to find that the preview displayed an outdated version with mistakes and blank pages. I saved my work diligently, but it seems my efforts were not reflected in the final preview. I am concerned that the photobook I received may have the same errors. I had a positive experience with a previous order, so this situation is disappointing. I am unsure if I made an error in the process. I previously shared my dissatisfaction via email. My family eagerly anticipates this project, and it is crucial to me that it is done correctly. I am struggling to share the corrected version on my site. Your assistance is greatly appreciated.

My package was initially scheduled for delivery on 3-7-22. I saw the status as "out for delivery" on our local post office's website. But on 3-5, the delivery window changed to 3-6 to 3-10, still showing "out for delivery." I reached out to the post office with the tracking number, but nobody could locate the package. It was a special thank you gift, so it's disappointing. Today, I couldn't get through over the phone, and a staff member even hung up on me recently. If I don't hear back, I'll reach out to the NYS attorney general's office. This treatment of a customer is unacceptable. Sue K. Order [redacted]69-[redacted].

I recently received my blanket order with custom art and red lettering at the bottom. Unfortunately, the lettering came out very blurry, to the point where only two letters are somewhat visible. The red lettering looks like two long, smeared lines, which greatly affects the overall quality. Even though the preview looked fine, the actual blanket is not acceptable due to the poor printing quality. I am disappointed that this issue wasn't caught by the proofing team. The cost of the item doesn't justify such low quality. I am requesting a replacement blanket with the lettering done correctly. If ensuring the clarity of all the lettering is not possible, I would prefer to have the entire lettering removed and the image reprinted. I hope to reach a real person at Shutterfly soon to address this issue and get a new blanket promptly.

This evening, I placed an order for Christmas cards and also had photos developed at CVS using the same pictures. Upon picking up my framed photos, I noticed a yellow hue that wasn't present on my computer screen. The CVS staff mentioned that the photographer might have adjusted the colors to appear warmer. Unfortunately, my granddaughter's white dress looks yellow, and Santa's white fur appears yellowed in the printed photos. Can Shutterfly ensure the colors will be accurate before printing my Christmas cards? I am quite upset about this discrepancy.

I recently ordered a coffee cup with the design "Best Dad". However, the cup I received today on 12/17 is completely black, making the custom printing barely visible. I have been on hold for 1-1/2 hours trying to get assistance. Is there any way to have the cup re-done and sent to me before Christmas? Thank you, Mary L. Email me at [redacted]

While creating my Shutterfly photo album, my computer experienced technical issues, so I worked on it using my phone instead. I placed the order last night. However, after my laptop started working again, I checked the order and realized that some photos were of low quality and not centered, which I didn't notice on my phone. I hope to avoid having to reorder the album and would greatly appreciate the opportunity to edit the current order to improve the quality before it is delivered as a gift.

I purchased a Groupon deal for a $10 calendar and redeemed it before the February 28th expiration date. After attempting to complete my order within the 6-day redemption period, the total in my cart suddenly showed over $20. Although I had already applied the promo code and paid $10 to Groupon, Shutterfly was trying to charge me more. I reached out to the customer service chat twice in the last two days. Unfortunately, both times, the chat ended abruptly while the agents were investigating. I can't locate an email for further contact. I need assistance to obtain my calendar for the amount I have already paid. Thank you for your help.

I need to update my email address on my Shutterfly account as I recently retired and no longer have access to my work email. I have tried contacting Shutterfly multiple times, but I keep getting disconnected after being on hold for over an hour. My current email on file is [redacted], and I would like to change it to my new home email address. Thank you for your assistance, Loretta V.

Subject: Urgent Action Required Regarding Shutterfly Photos Dear Shutterfly Team, I acknowledge that unforeseen circumstances may lead to changes in policy, affecting users such as myself. As an 83-year-old retired professional who is not as familiar with digital applications, I am facing a challenging situation due to the recent notification about my photos potentially being deleted. Attempting to resolve this issue with your company has been frustrating as the usual communication methods like phone calls or emails with human representatives seem unavailable. I have been unable to find a way to recover my images before the deletion deadline. This situation goes beyond mere frustration, and I am deeply troubled by the prospect of losing my photos. I am seeking guidance on how to tackle and resolve this matter. Your prompt assistance would be greatly appreciated. Sincerely, Mauro M. [redacted]

I placed my Christmas order on December 3rd, but it still hasn't been delivered. The tracking number indicates it's awaiting pickup at the warehouse. Despite numerous attempts to contact Shutterfly Assistant, submitting 3-4 cases, and spending hours on hold, I have not received any follow-up. After waiting on hold for another 25 minutes today, I was directed to voicemail instead of speaking to a representative. My order number is [redacted]78-[redacted]. I am extremely disappointed with the level of customer service I have received. I would like my order to be delivered and a full refund issued. Although the calendar was delivered to a different address, the rest of my order never arrived. I had purchased frames to create Christmas gifts with these pictures. Kindly, a response would be appreciated.

I used to have an account under the email [redacted] Recently, when I tried to log in with my password, the system prompted to send a reset email due to inactivity. However, this email was compromised and deleted by a merge with another account by MSN, leaving me without access. I would like to know if there are other ways to verify that the account belongs to me so I can regain access to my old pictures. The account is under the name Laura J.

I have completed my photobook project, which includes text, after editing it three times. There are four minor issues that could impact the final printing, and I need guidance from a real person to resolve them. Despite trying to get help through chats, I still lack the qualified information needed. I am willing to pay for assistance and would like to speak with a live person rather than an automated voice. At 76 years old, I use the computer daily but struggle with intricate directions. One issue I face is removing a page entirely and replacing it with a new copy. The automated chat responses have been unhelpful, stating that it cannot be done, which is not satisfactory. I hope to receive support from an expert to finalize my project. Thank you. - L. O'Neill

I was ordering on 8-9-23 using promo code KCJBWKkOPG valid until 8-9-23 which offered discounts on 4x6 and 8x10 prints. Despite selecting and editing photos for hours, the promo code didn't work at checkout. I attempted to manage promo codes and reapply it multiple times without success. At this stage, my eyes were tired, and I realized I needed to reach out to customer service for assistance with this matter. Your help in resolving this issue would be greatly appreciated.

I was attempting to meet a midnight deadline to use a discount code. When I checked my cart, I was just shy of qualifying for free shipping by about $15. I decided to add a duplicate of one of my books priced at $31 with a 50% discount. Surprisingly, now I was $9 short of free shipping. I proceeded to order some prints and enlargements, which totaled more than $9, but the system indicated I was now $1.09 short. This continued, and eventually, I was only short by $0.66. This experience feels frustrating and possibly misleading. Unfortunately, by the time I encountered these issues, it was past midnight, and I couldn't reach a customer service representative. I'm seeking assistance in resolving this matter and applying the discount code as intended.

I placed an order for a photo book with expedited service scheduled to arrive today, 9/26. My Order #[redacted]17-[redacted]. Yesterday, I checked the order status and saw it was still in the creation stage. I reached out to customer service through chat and was informed they requested an expedited print to hopefully get it to me by tomorrow or Thursday. However, the order status has yet to change from "being created." I urgently need the book by tomorrow or Thursday, if possible.

I was excited about my interview with Alexis L. I attempted to contact them to inform about my phone service issues this week and to provide an updated number for our 10:30 AM phone interview today. If you come across this, I apologize for any inconvenience. I am very passionate and interested in this position. Given another opportunity, I am confident I can contribute to the company's success. Thank you for your time. Hope this message finds you well.

I have been creating Shutterfly calendars for my family for almost two decades. Over the past three years, I've also been making dog calendars for the furry companions in our retirement community, donating $4 from each sale to a canine charity. However, the recent significant price hike for a 12x12 calendar makes it unaffordable for the seniors here to purchase a $50 dog calendar. Last year, I managed to sell [redacted] calendars, but I'm uncertain if I can repeat this success due to the steep price increase. Before I proceed with the ordering process, I would appreciate if you could inform me about any potential discounts available for purchasing [redacted] calendars or more. Thank you. Isobel S.