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Shutterfly Customer FAQ

Top Answers & How-to Guides

What is Shutterfly's Phone Number?

The question we are asked most often is about how to talk to Shutterfly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Shutterfly Account?

Shutterfly allows you to upload your photos and have them printed on gifts like cards or coffee mugs. When uploading your...
Ask any question you have about Shutterfly customer service, get an answer now.

Recent Shutterfly Customer Questions

How do I edit an order already placed a few hours ago?

After you've placed an order with Shutterfly, it's usually only possible to adjust it within a 30-minute 'grace period'. During this time, you can cancel the order and place a new one with the changes you desire. To do this, go to your Order History and you'll see the option to cancel it. If it's been more than 30 minutes since you placed the order, modifications or cancellations aren't typically permitted as Shutterfly begins creating your order quickly to ensure timely delivery. In such cases, the best course of action is to reach out to Shutterfly's customer service right here on this page.
Asked May 12, 2024 11:30 PM

Help me with my Shutterfly customer service issue

Customer Support

How Do I Contact Shutterfly Support?

If you are a Shutterfly member and want to know what the current deals are or you have an issue with an order or missing...

How Do I Recover My Shutterfly Account?

Shutterfly allows you to upload your photos and have them printed on gifts like cards or coffee mugs. When uploading your...

Order Management

How Do I Edit an Order I Already Placed with Shutterfly?

This easy to follow article outlines how Shutterfly customers can cancel and edit an order that has already been placed. If you...

How Do I Track My Shutterfly Order?

Shutterfly makes it easy for customers to get information regarding their order. You can track your account by calling...

How Do I Cancel My Shutterfly Order?

To cancel your Shutterfly order, first, go to the Shutterfly website and login to your account. Next, click "Order History". If...

How long does it take to process and ship an order from Shutterfly?

Processing times for orders from Shutterfly usually take one to two business days, but customized items may need longer....

Payment and Shipping

What payment methods does Shutterfly accept?

Shutterfly offers various payment options for customer convenience, including major credit cards like Visa and American...

Can I use multiple promo codes on one order?

Shutterfly generally permits only one promotional code per order, so customers must select one to use. It is essential to...

Do you offer international shipping?

Shutterfly provides international shipping to certain countries, though availability depends on the product and destination....

Do you offer expedited shipping options?

Shutterfly provides expedited shipping options for customers needing faster delivery. At checkout, various shipping methods can...

Product Information

What is the return policy for Shutterfly products?

Shutterfly's return policy focuses on customer satisfaction, offering a guarantee for reprints or refunds if products do not...

Can I edit my photos after I've uploaded them to Shutterfly?

Once photos are uploaded to Shutterfly, users can perform basic edits like cropping and adjusting brightness. However, for more...

Can I order prints of my digital photos through Shutterfly?

Shutterfly indeed allows users to order prints of their digital photos by uploading images directly to its website. Customers...

What formats are available for photo books?

Shutterfly provides numerous photo book formats, including different sizes like 8 by 8 inches and 12 by 12 inches, along with...

Can I create custom gifts using my photos?

Yes, Shutterfly allows users to create personalized gifts with their photos. There's a wide selection of items like photo...
We look to the Shutterfly issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shutterfly issues reported to GetHuman
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