How Do I Contact Shutterfly Support?
Millions of photographers enjoy using Shutterfly for photo storage, and have created prints and gift items from their photos. As a Shutterfly member, you can create unique keepsakes for you and your loved ones, but there may be times when you need to contact Shutterfly to resolve an issue or for information. How do you contact Shutterfly support?
How to Contact Shutterfly Support
There are two ways to contact Shutterfly support: via telephone or through the online assistant.
Telephone
If you need to talk to a customer service representative, you can contact Shutterfly via telephone here during the following days/hours:
- Monday-Friday from 7 a.m. to 5 p.m. Pacific Standard Time.
- Saturday and Sunday from 8 a.m. to 4 p.m. Pacific Standard Time.
During those times listed above, a customer service representative will be able to assist you with any issues you have.
Online Assistant
If you in need of support outside the regular customer service hours Shutterfly has established, you can get help from the Shutterfly online assistant. To access the online assistant, follow these steps:
- Open Shutterfly's website in your computer browser.
- Sign-in to your account.
- Scroll to the bottom of the page and click on "Customer Support" under "Help."
- Click on the "Shutterfly Assistant" button on the bottom right-hand side of your screen.
- Type in the message box your question or issue you are having at the time or select from the options for the issue you need resolved.
- The online assistant bot will direct you to a possible solution to the issue on the Shutterfly website.
- When you have either resolved the issue or determined you will need to wait to speak to a live customer service representative, click the "x" in the chat box to close the online assistant.
- Click on "Confirm End Chat."
- Select "Save Transcript" if your issue was not resolved by the online assistant. This chat log/transcript will come in handy when you contact customer support during the regular business hours.
- Once you have saved the transcript, click on "Close Chat" to turn off the Shutterfly Assistant.
Shutterfly provides users with two methods to contact its customer service department to resolve issues or get information about current promotions or upcoming deals. For more information or assistance, contact Shutterfly here.
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