Stream Energy Customer Service Issues

I have been a Stream Energy customer since [redacted] or [redacted] without any issues. Recently, I moved to a new home and transferred my services. Despite settling the outstanding balance from the old house, there is now a restriction on switching companies. Stream Energy claims we renewed over the phone in February, which is not true as I haven't renewed my services since [redacted]. When attempting to reach customer service, the automated system prompts to renew when pressing 2, which is frustrating. I am upset about being unable to change providers without facing an early termination fee for a renewal I did not agree to. They charged me $10 for a disconnect letter I never received, as well as $35 to disconnect and another $35 to reconnect, which is reasonable. When requesting to speak to a supervisor, I was informed none were available, and no information on the main company could be provided. I am requesting to be released from the contract without incurring an early termination fee.

I recently switched to Stream and received my first bill, due yesterday for nearly $[redacted]. I've been unable to reach a live person to clarify why the bill is so high. I expected to save money, but you're more expensive than my previous electricity provider. I need to understand why the cost is elevated. I cannot afford this bill. Please contact me to discuss options or clarify if this is a one-time charge. I can pay $[redacted] now and the rest on the 26th; otherwise, I may need to cancel my service if the cost isn't reduced significantly.

I recently had a meter change on September 11 due to a faulty meter reported by Oncor. I spoke with a manager in February [redacted] who assured me the situation would be investigated. Despite receiving six statements claiming to have adjusted my payments accordingly, the new statements reflect lower amounts paid than what I have records for. The discrepancies in the numbers are evident in the statement differences. My previous statements accurately show my payments, but the recent ones are incorrect. I called on Friday, March 1, and spoke to a manager who mentioned computer issues and asked me to call back. When I attempted to call back on Monday, I was disconnected, and subsequent calls were left unanswered after providing my social security digits. I even tried calling from a different number and faced the same issues. I have been with this company for a long time and have never experienced such disrespect. I seek a resolution to this issue promptly. My account number is [redacted] under Rick Mitchell. I possess all necessary documentation including payment records and dates. Your help in this matter is greatly appreciated.

Someone has transferred my account to another electric company without my permission. Stream keeps sending me to call Encore, and Encore keeps telling me to call Stream to see who the provider is. But when I asked Stream who the provider is, they said they cannot tell me because it's in another person's name. This is unacceptable. I've been with Stream for 11 years, and nobody is giving me any answers. Someone needs to be held accountable. They're telling me if my electric gets cut off, there's nothing they can do and I'll have to get it reconnected. I need to talk to somebody in a higher position or the corporate office. I've been trying to contact the corporate office for three days now. Somebody in charge really needs to contact me because this is unacceptable to a paying customer who's been with them for over 11 years.

I received a notification from AEP Texas concerning a potential disconnection of electric delivery and metering service due to issues accessing the meter. Stream Energy is my current provider. AEP Texas mentioned the meter access is tied to the previous homeowner, Mr. Aguirre, associated with [redacted] Summerwind Blvd, Laredo TX, not me. My Stream account number is [redacted]9. I believe Stream Energy should communicate with AEP Texas to resolve this situation and prevent any service interruption.