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Keurig Customer Service

Phone Number & Contact Info

Keurig's Best Phone Number

866-901-2739
Toll-free·Calls Customer Service·Most popular Keurig number
Q:

How do I talk to a live human at Keurig?

A:Press 2
Q:

Does Keurig offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Keurig phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the Keurig phone system greets you: Troubleshooting, press 1. For all other inquiries, press 2.
Below are some clips we've found from Keurig's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Keurig. We are happy to hear from you today. Visit us at Keurig dot com to view frequently asked questions, self help, and maintenance videos, or simply to browse through our selection of over four hundred varieties of beverages. Please note for quality assurance purposes, all calls may be monitored or recorded. If you need troubleshooting assistance with a brewer or making a beverage, please press one. For all other inquiries, please press two. To repeat these options We value feedback from our customers and would encourage you to take a four question survey about your experience today. If you'd like to participate, please remain on the line at the end of your call."
Excerpt from a call with Keurig
Tuesday, January 30, 2024 9:37 PM

The first phone menu

"Thank you for calling Keurig. We are happy to hear from you today. Visit us at keurig dot com to view frequently asked questions, self help, and maintenance videos, or simply to browse through our selection of over four hundred varieties of beverages. Please note for quality assurance purposes, all calls may be monitored or recorded.
If you need troubleshooting assistance with a brewer or making a beverage, please press one.
For all other inquiries, please press two.
To repeat these options, please press eight."
Excerpt from a call with Keurig
Sunday, June 16, 2024 7:09 PM

What are the hours and when should I call?

Keurig operates the call center for this 866-901-2739 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 253 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Keurig phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Keurig staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Keurig is Sunday. The most busy day to call is Wednesday, which averages 355% more phone calls by comparison. Again, this is based on a sample of 253 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Keurig

In summation, the best day to call Keurig is Monday.

Calling this Keurig Customer Number

When you call Keurig's customer service phone number with a customer problem, you're greeted by an automated message system. The system immediately prompts the caller to visit Keurig's website to access the FAQ (Frequently Asked Questions), view self-help and maintenance videos, or browse their selection of over four hundred varieties of beverages.

The system informs the caller this call may be monitored or recorded for quality assurance, then presents the following menu: for troubleshooting assistance with a brewer or making a beverage, press two; for all other inquiries, press eight; to repeat the options, press eight. If you do not make a selection, the menu will automatically repeat.

With other messaging systems I've encountered, a phone menu will typically automatically repeat for two or three cycles, then either connect the caller to a representative or terminate the call. With Keurig's customer service line, the phone menu seems to repeat indefinitely.

Caller accessibility would be increased if there were an option to immediately speak to a representative and callers were routed after a selection is not made. I understand these phone menus exist to triage and siphon customer concerns to the most relevant information and/or available assistance; however, navigating these automated phone systems isn't always the easiest or most straightforward process, particularly for the elderly and those with certain disabilities.

That said, I was calling regarding troubleshooting, so I selected the first option. An automated message said to press one if calling regarding Keurig's connected SMART brewer, and for all other models to stay on the line for the next available agent. I stayed on the line and was connected with a representative shortly. Thankfully, reaching a human being wasn't too much of a process!

The rep was very patient and helpful and told me about some online resources on their website I didn't previously know about should I need further assistance, although she reminded me I was welcome to call again if needed. Overall, this was a positive customer service experience.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Keurig

If you have time to do a bit of reading before you call Keurig, we recommend you read over some of our problem-specific articles.

What is the warranty for Keurig machines?

Keurig machines come with a one-year limited warranty, covering any defects in materials or workmanship experienced under normal household use. This warranty ensures that Keurig will repair or replace any defective parts or the entire machine, at their discretion, free of charge. Within the warranty period, Keurig also provides free shipping for repairs or replacements. However, this warranty does not cover damages caused by misuse, accidents, or unauthorized modifications. Additionally, it does not extend to any consumable parts like water filters or K-Cup pods. To claim warranty service, customers can contact Keurig's customer service team and provide the necessary details along with the machine's serial number. Keurig's warranty offers peace of mind and reliable support for their customers' brewing experience.

What is the return policy for Keurig?

Keurig offers a hassle-free return policy for its customers. If you are not completely satisfied with your Keurig product, you have the option to return it within 30 days of purchase. To qualify for a return, the product must be in its original packaging and accompanied by the receipt or proof of purchase. Keurig will provide a full refund, excluding any shipping or handling charges. It's important to note that returns can only be made to the original place of purchase, whether it's online or from a physical store. If you have any further questions or need assistance with the return process, Keurig's customer service team is available to help.

What is the best way to descale my Keurig?

To descale your Keurig and ensure optimal performance, follow these steps. First, power off the machine and unplug it. Remove any remaining water from the reservoir. Mix a descaling solution with equal parts water and vinegar or use a commercial descaling product. Fill the reservoir halfway with the solution and the remaining half with water. Place a ceramic mug on the drip tray and start the brew cycle without a K-Cup. Allow the solution to dispense into the mug, then discard the liquid. Repeat this process until the "Add Water" indicator appears. Let the Keurig sit for 30 minutes with the power on, and then rinse the reservoir thoroughly. Finally, fill the reservoir with fresh water and run multiple brew cycles to ensure all the descaling solution is removed. This process helps maintain your Keurig's performance and prolong its lifespan.

Top Keurig customer service problems

Click the link above to get answers to just about any Keurig customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Keurig, and their purpose. Are any of these similar to the reason you are trying to call?
Machine not working: "My Keurig machine stopped working after descaling, all lights stay solid."
- From a call lasting 12m 7s , Jun 4, 2024 10:43 PM
Troubleshooting K Cafe Smart: "My K Cafe Smart keeps frothing over and making a mess every single time before it would stop."
- From a call lasting 5m 52s , Jun 4, 2024 2:59 PM
Malfunctioning Keurig machine: "I cleaned it with the Keurig cleaner, you know, descaler, and then I let it sit for a while, then I tried to put water through, and it won't do anything."
- From a call lasting 12m 33s , Mar 30, 2024 5:17 PM
Faulty Keurig machine: "My son bought a cold cup single Keurig in December and the power doesn't come on anymore."
- From a call lasting 10m 28s , Mar 27, 2024 2:33 PM
Trouble with Keurig pods: "It's telling me, oops, not the right one, even though I'm using Keurig's cups."
- From a call lasting 25m 37s , Mar 9, 2024 7:42 PM
Multiple Keurig machines malfunctioning: "I've probably gone through about four in the last two or three years."
- From a call lasting 17m 38s , Feb 28, 2024 5:08 PM
Missing latte cup lid: "I bought my son the fancy Keurig that makes lattes and the plastic lid for the latte cup was missing."
- From a call lasting 18m 56s , Feb 13, 2024 4:13 PM
Missing latte maker lid: "I bought the Keurig latte maker for my son but the plastic lid for the milk maker was missing from the box."
- From a call lasting 7m 53s , Feb 5, 2024 9:10 PM
Placing coffee order: "I still wanna order my Green Mountain Nantucket."
- From a call lasting 4m 1s , Jan 30, 2024 9:37 PM
Product inquiry: "How many models are there? I have one here."
- From a call lasting 10m 6s , Jan 6, 2024 9:59 PM

More Keurig Customer Service Contacts

There are of course other ways to contact Keurig customer service besides the phone. Below we list the best ones, by medium.

Keurig Customer Help Desk / Web Support

support.keurig.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Keurig customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Keurig's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Keurig agent. This phone number is Keurig's best phone number because 10,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-901-2739 include Complaint, Warranty, Track Order, Cancel/refund an order, Technical issue and other customer service issues. Rather than trying to call Keurig first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Keurig has 1 phone number. It's not always clear what is the best way to talk to Keurig representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Keurig. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Keurig. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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