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Keurig Customer FAQ

Top Answers & How-to Guides

What is Keurig's Phone Number?

The question we are asked most often is about how to talk to Keurig customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Keurig Customer Questions

unit turns on but will not brew

If your Keurig unit is turning on but not brewing, first ensure there's enough water in the reservoir and try a brew. Otherwise, a simple reset may help. Unplug it for a few minutes, then plug it back in, fill the water reservoir, and try brewing again. If your machine has a descale notification, it's also possible that it needs descaling due to mineral build-up—follow the instructions for descaling in your machine's manual. If these steps don't resolve the issue, there may be a mechanical problem that needs professional attention.
Asked Mar 19, 2024 6:12 PM

Help me with my Keurig customer service issue

Order and Warranty

How Do I Track My Keurig.com Order?

A nice, hot drink is a great way to relax after a long day or warm up when the weather is cold. When you order equipment or...

What is the warranty for Keurig machines?

Keurig machines generally come with a one-year limited warranty covering defects in materials and workmanship. However,...

What is the return policy for Keurig?

Keurig typically allows returns within thirty days from the purchase date for most items, requiring them to be in original...

Descaling and Cleaning

What is the best way to descale my Keurig?

To effectively descale a Keurig coffee maker, begin by ensuring it is unplugged and emptying the water reservoir. Keurig...

What is the best method to clean my Keurig's needle?

To clean the needle of a Keurig coffee maker, unplug the device and remove the pod holder. Use a paperclip or soft brush to...

How do I know when to descale my Keurig machine?

Keurig suggests descaling machines every three to six months, influenced by water quality and usage frequency. Signs for...

Usage and Setup

Can I use non-Keurig branded pods in my machine?

Most Keurig machines can accommodate certain third-party pods that fit the K-Cup design, but performance and flavor may differ...

Can I use my Keurig to brew tea or hot chocolate?

A Keurig coffee maker can indeed be used to brew both tea and hot chocolate, with available K-Cup pods for various tea types...

Can I try different brewing sizes with my Keurig?

Yes, various brewing sizes are available with most Keurig models, letting you pick a specific amount of coffee such as small,...

How do I set up my Keurig machine for the first time?

Setting up a Keurig machine for the first time involves selecting a proper location, cleaning removable parts, filling the...

Troubleshooting

What should I do if my Keurig is not heating water?

To address a situation where a Keurig is not heating water, users should ensure the coffee maker is plugged in and try a reset....

Are there any health or safety tips for using a Keurig?

Using a Keurig safely involves several important tips. Place the machine on a stable surface to prevent spills, read the manual...

How do I properly store my Keurig when not in use?

To properly store a Keurig when not in use, turn it off and unplug it. Empty and dry the water reservoir to prevent mold. Store...
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Keurig issues reported to GetHuman
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