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Holland America Cruise Line Customer FAQ

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What is Holland America Cruise Line's Phone Number?

The question we are asked most often is about how to talk to Holland America Cruise Line customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Holland America Cruise Line Customer Questions

Can passengers on board text each other for free?

No, passengers on board Holland America Cruise Line do not have free texting capabilities. While some ships may offer Wi-Fi services, texting typically requires a paid internet package or the use of specific mobile apps that may incur charges.
Asked Oct 24, 2024 11:21 PM

What is your policy regarding room assignments for children under 18

Holland America Cruise Line requires that guests under 18 years of age are assigned to a stateroom with a parent or guardian. Specific family or interconnecting staterooms may be available to accommodate families traveling with minors.
Asked Jul 5, 2024 3:56 PM

Help me with my Holland America Cruise Line customer service issue

Destinations and Itineraries

What destinations does Holland America Cruise Line sail to?

Holland America Cruise Line provides a diverse selection of destinations, sailing to over 400 ports in more than 100 countries....
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How do I book shore excursions?

Booking shore excursions with Holland America is easy and can be done online or aboard the ship. Guests can view the variety of...
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Onboard Experience

What are the dining options onboard?

Holland America Cruise Line provides a wide range of dining choices, from casual to formal settings. Guests can enjoy...
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What activities and entertainment are available onboard?

Holland America Line provides a wide range of onboard activities and entertainment, including live performances, theatrical...
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Are there any age restrictions for passengers?

Holland America Cruise Line has age restrictions for passengers, generally requiring children to be at least six months old....
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What is the dress code for dining?

Holland America Cruise Line has a dress code for dining that varies by venue and time. “Smart casual” is typical for dinner,...
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Can I use my mobile phone onboard?

Guests can use their mobile phones on Holland America ships, primarily through Wi-Fi. Voice calls are typically not allowed...
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Are there any special accommodations for guests with disabilities?

Holland America Line focuses on ensuring an enjoyable cruise for all guests, including those with disabilities. They offer...
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Food and Beverages

Can I bring my own alcohol on board?

Holland America allows each passenger to bring one standard bottle of wine or champagne for consumption in their stateroom....
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What is the policy on dietary restrictions and food allergies?

Holland America Cruise Line takes dietary needs seriously, encouraging guests to report allergies during online check-in. While...
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Booking and Payment

What are the embarkation and disembarkation procedures?

Holland America Cruise Line's embarkation and disembarkation procedures aim to provide a seamless experience for passengers....
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What is the cancellation policy for bookings?

Holland America Cruise Line's cancellation policy varies based on the fare type and how early the cancellation is made....
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Are gratuities included in the cruise fare?

Gratuities are not included in the fare for Holland America cruises. Guests can prepay gratuities when booking or during their...
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What type of insurance coverage is recommended for a cruise?

When planning a cruise, it is wise to consider travel insurance that includes trip cancellation, medical coverage, luggage...
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What are the onboard payment options?

Holland America Cruise Line offers a cruise card for onboard purchases, functioning as both a room key and payment method....
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Health and Safety

Are there any specific health and safety measures in place onboard?

Holland America Cruise Line places a high emphasis on guest and crew safety by implementing extensive health measures. These...
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What health and safety measures are in place regarding COVID-19?

Holland America Line has implemented extensive COVID-19 health and safety measures following guidance from health authorities....
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Holland America Cruise Line issues reported to GetHuman
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