Does British Airways offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 51 seconds.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Sun 3am-11pm EST · For BA Executive Club ONLY. Press 2, then 3. For all other inquiries use 800-247-9297 and press 3 then 2 · To change a booking, press 1. To make a booking, press 2. For anything else, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-5pm EST · Calling this British Airways number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-5pm EST · Calling this British Airways number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for British Airways below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this British Airways phone number to document the phone system.
Here is how our research team describes the way the British Airways phone system greets you: To change a booking, press 1. To make a booking, press 2. For anything else, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 at first menu.
Below are some clips we've found from British Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to British Airways. To help improve our service, we may record your call.
Travel with British Airways is governed by our conditions of carriage and our privacy policy.
Which describes how we protect and use personal information.
For more details, please visit v a dot com.
To change your booking, press one. For availability, prices, or to make a booking, it's two.
Or for anything else, press three."
Excerpt from a call with British Airways
Monday, January 15, 2024 2:11 PM
They may ask your reason for calling (instead of a menu)
"Welcome to British Airways.
All of Welcome to Village Show Way.
This is John. How can I help you today?"
Excerpt from a call with British Airways
Thursday, January 11, 2024 4:24 PM
The first phone menu
"Welcome to British Airways.
To help improve our service, we may record your call.
Travel with British Airways is governed by our conditions of carriage, and our privacy policy, which describes how we protect and use personal information.
For more details, please visit ba dot com.
For anything else, it's three.
If your booking is flight only, press one.
If it includes car hire or a hotel, press two."
Excerpt from a call with British Airways
Monday, May 20, 2024 3:46 AM
What are the hours and when should I call?
British Airways operates the call center for this 800-247-9297 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 3,837 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with British Airways at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this British Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like British Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call British Airways is Friday.The most busy day to call is Monday, which averages 31% more phone calls by comparison.Again, this is based on a sample of 3,837 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday, which is 96% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call British Airways is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that British Airways staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
British Airways seems to want to push customers to using their website instead of their phone system, as their phone system offers multiple encouragements to go to the website and the automated system sends your phone links to different pages on British Airways' website.
When I called, I was asked to provide the reason why I was calling British Airways. I wasn't given any kind of menu to say why I was calling; I simply had to offer the reason for my call and let the system sort it out.
I initially said that I was calling for information about British Airways' loyalty program and when Avios would expire, and the system sent me a link to the British Airways website. This link didn't end up working properly, as it was a link to search for a booking rather than get information about the rewards program.
After checking that out, I asked the system for information about getting flight prices and schedules. This time, the link from the system was appropriate to my question, as I was able to go to British Airways' website and see which prices and flights were available for when I might want to travel.
I then said there was nothing else that the system could help me with, and it bizarrely attempted to put me through to a customer service representative. I figured that I could wait to get my question about Avios answered, but after 15 minutes on hold, I was unable to connect with anyone.
The system did not offer a call back or any other way to leave a message or connect with British Airways another way. The only thing it did was suggest going to British Airways' website for faster assistance.
Based on this experience, I would probably do that in the future. This call wasn't very helpful, at least not beyond anything I could have found online myself.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call British Airways
If you have time to do a bit of reading before you call British Airways, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any British Airways customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to British Airways, and their purpose. Are any of these similar to the reason you are trying to call?
Cancellation request follow-up: "About my request for cancellation and respond that was made on Monday, the seventeenth of March."
- From a call lasting 30m , Mar 23, 2025 1:09 AM
Cancel a flight: "Yes. I want to cancel a flight."
- From a call lasting 20m 4s , Mar 21, 2025 6:59 PM
Flight cancellation and refund: "I'm requesting that British Airways cancel the flight have scheduled for Monday and off a refund for that leg."
- From a call lasting 31m 2s , Mar 21, 2025 3:35 PM
Information about why customers call British Airways is extracted from issues that customers have reported to GetHuman.
British Airways, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- British Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is British Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Airways agent. This phone number is British Airways's best phone number because 75,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-9297 include Make a booking, Cancel or change flight, Missing baggage, Complaint, Seat assignment and other customer service issues. The British Airways call center that you call into has employees from England, India, Utah and is open 24 hours, 7 days according to customers. In total, British Airways has 4 phone numbers. It's not always clear what is the best way to talk to British Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for British Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like British Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
