British Airways Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular British Airways number
Q:How do I get a live human at British Airways?
A:Press 3 at first menu.
Q:Does British Airways offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 45 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

More British Airways Customer Phone Numbers

800-452-1201 - BA Executive Club
Toll-free · For BA Executive Club ONLY. Press 2, then 3. For all other inquiries use 800-247-9297 and press 3 then 2 · To change a booking, press 1. To make a booking, press 2. For anything else, press 3.
800-828-8144 - Baggage/Luggage Problems
Toll-free · Calling this British Airways number should go right to a real human being ·
877-767-7970 - Refunds
Toll-free · Calling this British Airways number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this British Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 at first menu.
Here is how our research team describes the way the British Airways phone system greets you: To change a booking, press 1. To make a booking, press 2. For anything else, press 3.
Below are some clips we've found from British Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to British Airways. To help improve our service, we may record your call. Travel with British Airways is governed by our conditions of carriage and our privacy policy. Which describes how we protect and use personal information. For more details, please visit v a dot com. To change your booking, press one. For availability, prices, or to make a booking, it's two. Or for anything else, press three."
Excerpt from a call with British Airways
Monday, January 15, 2024 2:11 PM
They may ask your reason for calling (instead of a menu)
"Welcome to British Airways.
All of Welcome to Village Show Way.
This is John. How can I help you today?"
Excerpt from a call with British Airways
Thursday, January 11, 2024 4:24 PM
The first phone menu
"Welcome to British Airways. To help improve our service, we may record your call. Travel with British Airways is governed by our conditions of carriage. And our privacy policy, which describes how we protect and use personal information. For more details, please visit ba dot com.
To change your booking, press For availability, prices, or to make a booking, it's two.
Or for anything else, press three."
Excerpt from a call with British Airways
Thursday, March 28, 2024 1:41 PM

What are the hours and when should I call?

British Airways operates the call center for this 800-247-9297 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 737 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this British Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like British Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call British Airways is Saturday. The most busy day to call is Thursday, which averages 42% more phone calls by comparison. Again, this is based on a sample of 737 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call British Airways is Friday.

Why call this British Airways number?

Below is a sample of recent calls to British Airways, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry and seat assignment: "How much have I paid for this ticket so far?"
- From a call lasting 33m 41s , Apr 12, 2024 3:53 AM
Query about baggage booking: "I made a booking for an extra baggage on the twentieth of this month, and I don't see the confirmation on my itinerary."
- From a call lasting 22m 4s , Apr 11, 2024 4:59 PM
Requesting tax refund assistance: "I didn't have the option to sign in via my booking reference and my name, so I have no way to actually get my taxes back."
- From a call lasting 27m 13s , Apr 9, 2024 11:10 AM
Inquiry about transit visa: "I would like to know if it's possible to get a free airport use Airside Transit Visa for my flight from Paris to Georgia with a connection in London."
- From a call lasting 25m 32s , Apr 4, 2024 5:03 PM
Airside transit visa inquiry: "I would like to know if it's possible to transit in Gatwick without the boarding pass using the Airside Transit Visa."
- From a call lasting 11m 25s , Apr 4, 2024 4:43 PM
Transit visa inquiry: "Do I need a transit visa for Heathrow Airport with an Indian passport?"
- From a call lasting 4m 46s , Mar 28, 2024 1:41 PM
Flight reservation assistance: "I have two reservation numbers, one for me and one for my wife, can I provide them to you?"
- From a call lasting 3m 24s , Mar 27, 2024 9:48 PM
Change flight date: "I wanted to see if I could move that one day earlier."
- From a call lasting 19m 47s , Mar 18, 2024 11:18 PM
Issue with ticket booking: "Yesterday, I booked two tickets but they are not appearing in my account, only charged on my credit card, and I need them urgently for a meeting at the embassy."
- From a call lasting 54m 10s , Mar 17, 2024 2:59 PM
Issue with ticket purchase: "I have closed the ticket, paid, but the fee was taken from my card, yet not showing in my account."
- From a call lasting 22m 35s , Mar 17, 2024 2:32 PM

The Editor's Notes on Calling British Airways

Apr 12, 2024

British Airways is a major airline operating out of the United Kingdom. As the second-largest airline in the UK, it isn't surprising that British air gets a lot of customer service calls each and every day.

Why Do People Call British Air Customer Support?

People call British Air customer support for a range of reasons, including:

  • Purchasing, changing or canceling tickets
  • Questions about Executive Club membership. Executive Club is British Air's frequent flyer club.
  • Providing information about flight schedule changes
  • Billing inquiries
  • Questions about lost or delayed baggage
  • Questions about lost items
  • Making special flight arrangements for people with disabilities, children traveling alone, pets or those with special dietary needs
  • Technical support for the British Air website

British Air states that most of its call centers are located in Britain.

Best Practices for Calling British Air Customer Service

There are several things that you can do to help ensure that your call to British Air Customer Support is resolved quickly and professionally:

Make sure you are calling the correct number. Like many airlines, British Air has multiple departments each with its own customer service staff. You'll want to ensure that you are calling the correct number for the department you need to reach. In addition, these numbers can vary by the country that you are calling from. The best way to find the correct number is to visit the help center on British Air's website.

When calling, make sure you have any relevant documentation in front of you, including flight confirmation numbers, your Executive Club membership number, cancellation numbers, billing statements and any correspondence between you and British Air regarding your case.

If you are calling for technical support, make sure you have access to your computer so that you can work with the customer service representative to address your concern.

Have pen and paper handy so you can take notes during your call.

How do Consumers Feel About Calling British Air Customer Service?

Consumer sentiment about British Air customer service seems to be mixed. While many people report positive experiences, others complain that agents often don't have the power to resolve issues, particularly when customers have purchased their tickets through third-party vendors or travel agents.

What Kind of Issues can British Air Customer Service Representative Resolve?

British Air customer service representatives can resolve many issues, including those involving ticketing, getting information about fares and travel dates, providing information about delayed and canceled flights, rebooking tickets and addressing lost and delayed baggage.

What Can't Be Resolved With a Call to British Air Customer Service?

British Air customer service cannot resolve issues that are outside the airline's control. These issues include problems with airport security or items that have been lost inside airports.

What Should You Do If You Have an Unsuccessful Call with British Air?

If you get off the phone with British Air and feel as though your questions were not answered or your concern was not understood and resolved, don't give up hope. You may still have options.

Begin by reviewing the notes that you took during your call. You may be able to identify areas in which you or the customer service representative did not communicate effectively. Understanding what went wrong during your first conversation can be helpful when you call back.

Next, call British Air again. The next agent you speak to might be better prepared to understand your concerns and resolve your issue.

If a second call does not resolve your issue, try getting in touch with British Air another way. The airline does have a customer relations department, and you can send in an email from British Air's website. You can also send a letter via postal mail. In addition, British Air is also active on Twitter and its social media specialists may likewise be able to provide assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact British Airways Customer Service

There are of course other ways to contact British Airways customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
@British_Airways - Customer Service
Customer service dedicated Twitter handle
British Airways, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
British Airways's website
As a last, sometimes only, resort- British Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is British Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Airways agent. This phone number is British Airways's best phone number because 75,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-9297 include Make a booking, Cancel or change flight, Missing baggage, Complaint, Seat assignment and other customer service issues. The British Airways call center that you call into has employees from England, India, Utah and is open 24 hours, 7 days according to customers. In total, British Airways has 4 phone numbers. It's not always clear what is the best way to talk to British Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for British Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like British Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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