British Airways Customer Service

Phone Number & Contact Info

All of Welcome to Village Show Way.
This is John. How can I help you today?"

If your booking is flight only, press one.
If it includes car hire or a hotel, press two."

Calling this British Airways Customer Number

By Jeff Whelpley

Jul 22, 2024

British Airways seems to want to push customers to using their website instead of their phone system, as their phone system offers multiple encouragements to go to the website and the automated system sends your phone links to different pages on British Airways' website.

When I called, I was asked to provide the reason why I was calling British Airways. I wasn't given any kind of menu to say why I was calling; I simply had to offer the reason for my call and let the system sort it out.

I initially said that I was calling for information about British Airways' loyalty program and when Avios would expire, and the system sent me a link to the British Airways website. This link didn't end up working properly, as it was a link to search for a booking rather than get information about the rewards program.

After checking that out, I asked the system for information about getting flight prices and schedules. This time, the link from the system was appropriate to my question, as I was able to go to British Airways' website and see which prices and flights were available for when I might want to travel.

I then said there was nothing else that the system could help me with, and it bizarrely attempted to put me through to a customer service representative. I figured that I could wait to get my question about Avios answered, but after 15 minutes on hold, I was unable to connect with anyone.

The system did not offer a call back or any other way to leave a message or connect with British Airways another way. The only thing it did was suggest going to British Airways' website for faster assistance.

Based on this experience, I would probably do that in the future. This call wasn't very helpful, at least not beyond anything I could have found online myself.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is British Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Airways agent. This phone number is British Airways's best phone number because 8,694 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-9297 include Make a booking, Cancel or change flight, Missing baggage, Complaint, Seat assignment and other customer service issues. Rather than trying to call British Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, British Airways has 4 phone numbers. It's not always clear what is the best way to talk to British Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for British Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like British Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare British Airways Customer Service