Lufthansa Customer Service

Phone Number & Contact Info

Lufthansa's Best Phone Number

Toll-free·Customer Service·No access to a live rep

How do I talk to a live human at Lufthansa?

You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through live chat, email, or their website.

Does Lufthansa offer 24 hour customer service?

A:Not at this phone number. Below are other customer service channels and hours.

How to contact Lufthansa Customer Service

There are other ways to contact Lufthansa customer service besides the phone. Below we list them by medium, from most to least popular.

Lufthansa Customer Service Live Chat

lufthansa.com - Customer Service
Use this link to connect with customer service via chat
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lufthansa provides this option.

Lufthansa Customer Email Addresses

customer.relations@lufthansa.com - Customer Service
Customer service email address
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lufthansa will reply our your email.

Customer Help Desk / Web Support

lufthansa.com - Customer Service
Online customer service submission form
24 hours, 7 days
As a last, sometimes only, resort- Lufthansa customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Lufthansa?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Lufthansa, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What are the check-in options for Lufthansa flights?

Lufthansa offers various convenient check-in options to accommodate passengers' preferences and save valuable time. Firstly, travelers can check-in online, free of charge, from 23 hours before departure by visiting the Lufthansa website or using their mobile app. Secondly, self-service kiosks are available at the airport for a quick and easy check-in process. Furthermore, Lufthansa also provides the option of checking-in at the counter with their friendly staff. Passengers who require additional assistance, such as traveling with pets or oversized baggage, may choose to check-in at dedicated service counters. Additionally, some airports offer a fast-track security lane exclusively for premium passengers, providing an expedited check-in experience. Ultimately, Lufthansa aims to provide a range of check-in options to ensure a seamless and personalized journey for all passengers.

What is the cancellation policy for Lufthansa flights?

The cancellation policy for Lufthansa flights allows passengers to cancel their bookings within 24 hours of purchase, without incurring any fees or penalties. After this initial period, the cancellation rules depend on the fare class and the ticket type. For Economy Light fares, they are generally non-refundable, but changes can be made for a fee. However, other fare classes and ticket types may offer more flexibility and options for cancellations or modifications. The possibility of a refund and any associated fees can be checked online by entering the booking code or contacting Lufthansa customer service. Additionally, passengers may have the option to purchase travel insurance to protect themselves against unexpected cancellations.

How Do I Make a Booking with Lufthansa?

Nowadays companies make it harder and harder to contact them. Sometimes you just want to book a flight. Here's how to make a booking with Lufthansa.

Top Lufthansa customer problems and solutions

Click the link above to get answers to just about any Lufthansa customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Can I get a real live person at this phone number?

Even though this Lufthansa number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: New booking only line.
Here is how our research team describes the way the Lufthansa phone system greets you: For COVID regulations, press 1. For departure info, press 2. For all other inquiries, press 3.

Conclusion and closing notes

This is Lufthansa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lufthansa agent. This phone number is Lufthansa's best phone number because 32,238 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Lufthansa customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-645-3880 for, including Change Flight, Refund a Charge, Change Booking, Special Request, Make a Booking and other customer support issues. The Lufthansa call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Lufthansa has 1 phone number. It's not always clear what is the best way to talk to Lufthansa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lufthansa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lufthansa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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