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Agoda Customer Service

Phone Number & Contact Info

Agoda's Best Phone Number

866-656-8207
Toll-free·Calls Customer Service·Most popular Agoda number
Q:

How do I talk to a live human at Agoda?

A:Press 1 then enter Booking ID (or 0# until you are transferred to leave a message)
Q:

Does Agoda offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 57 seconds. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Agoda Customer Phone Numbers

Customer Service

+44 20 3027 7900
24 hours, 7 days · Calling this Agoda number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Agoda phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then enter Booking ID (or 0# until you are transferred to leave a message)
Below are some clips we've found from Agoda's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Agoda dot com.
For English, please press one.
Please enter your GoToB booking ID followed by the pound sign. Please enter your GoToB booking ID followed by the pound sign."
Excerpt from a call with Agoda
Monday, April 29, 2024 4:50 AM

What are the hours and when should I call?

Agoda operates the call center for this 866-656-8207 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,503 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Agoda phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Agoda staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Agoda is Tuesday. The most busy day to call is Friday, which averages 7% more phone calls by comparison. Again, this is based on a sample of 1,503 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday, which is 483% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Tue
Shortest
Wed
Thu
Longest
Fri

The best time to call Agoda

In summation, the best day to call Agoda is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Agoda number, but it is also the day with the shortest hold times.

Calling this Agoda Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 12, 2024

Calling this number ran into some problems, as the customer service representative didn't seem to understand what I was saying and the call ran into technical difficulties. When I called, I was told that I needed to have a booking ID and provide it to get assistance. However, I discovered that this is actually optional, as this is a faux chokepoint that you can get past with some patience.

When I was asked to give my booking ID, I was asked twice before the system recognized my entries as invalid and put me through to a representative. Once I hit this step, I was quickly put through to a representative, who asked how she could help me.

I explained that I was new to using Agoda and wanted to know what deals were available on the site for my travel. She asked me for my booking ID, and I told her that I did not have one. I then stated again that I was a potential new customer using Agoda for the first time and wanted to know what deals were available and how I could find them.

The representative seemed initially confused and started to explain that Agoda was meant to provide deals to customers from around the world before she started to turn toward how I could find deals myself. As she started to go over some of the programs that Agoda had and could offer me, she suddenly stopped talking.

I couldn't find any kind of explanation for why she would have stopped talking until I checked my phone and discovered the the call had been lost during her explanation. At that point, I chose to wait to see if I would get a call back, as similar phone numbers often do call back by using the information that they'd gleaned from having you call in.

No such call ever came; I was simply expected to call back and start going through the process again if I wanted more help. As I didn't, I chose not to make another attempt to talk with someone.

Overall, I thought there were a couple of positives, notably the fact that the chokepoint could be worked around and that the representative seemed ready to offer help when asked. However, the fact that I got hung up on and didn't get any kind of call back was really surprising for me. I also wasn't impressed that the representative didn't seem to understand what I was saying until explaining multiple times.

Overall, I wouldn't use this number to get customer service; it seems that the website offers more information and assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Agoda

If you have time to do a bit of reading before you call Agoda, we recommend you read over some of our problem-specific articles.

How Do I Register My Hotel on Agoda?

Agoda has created a simple two step registration process, which will take just three minutes to complete. You can sign up at Agoda's website and will be asked to submit some basic information about your hotel. You'll then be contacted by a dedicated market manager who will help you finish your registration and tell you how to create your listing.

How Do I Cancel My Agoda Booking?

Canceling your booking with travel agencies can be a daunting task. That's why we develop simple guides like the one above to help customers solve service issues independently. Additionally, we provide the contact information of big corporations such as Agoda so that consumers can get help on service issues from company reps whenever needed. GetHuman is a customer-oriented company whose mission is to help people solve their problems before seeking help from agents.

How Do I Contact Agoda About a Problem with a Payment?

For payment problems on Agoda, contacting customer support is the solution. Visit the official website, find the "Contact Us" section, and choose your preferred method, such as email, phone, live chat, or social media. Provide detailed information, await a response, and communicate promptly for a swift resolution.

Top Agoda customer service problems

Click the link above to get answers to just about any Agoda customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Agoda, and their purpose. Are any of these similar to the reason you are trying to call?
Property owner reservation issue: "I'm calling because we have an issue with my guest who booked for five people instead of three as stated on my property's page."
- From a call lasting 30m 12s , May 26, 2024 6:31 PM
Change non-refundable booking dates: "I booked that property by mistake for today's date, and I want to change it to the twenty-eighth of June twenty twenty-four."
- From a call lasting 9m 6s , May 26, 2024 3:15 AM
Requesting reservation cancellation: "I have reservation and need to cancel it and get a refund in full so I can book for other dates."
- From a call lasting 9m 15s , May 25, 2024 9:09 AM
Reservation cancellation query: "I want to cancel the reservation without any deduction amount."
- From a call lasting 3m 38s , May 25, 2024 7:10 AM
Booking assistance: "I need help with booking a room at Infiniti Motel."
- From a call lasting 10m 10s , May 25, 2024 7:04 AM
Difficulty booking online: "It's not letting me book it, won't turn the page."
- From a call lasting 6m 48s , May 25, 2024 6:04 AM
Booking date change issue: "They told me that it was still for tomorrow night."
- From a call lasting 10m 54s , May 24, 2024 10:05 PM
Booking date issue: "I booked it for tonight, and somehow I just tried to check-in, but the reservation is for tomorrow night."
- From a call lasting 18m 48s , May 24, 2024 9:43 PM
Requesting full refund for cancellation: "I need your help, please speak to your partner to get me the full refund for my canceled booking."
- From a call lasting 45m 38s , May 24, 2024 2:20 PM
Cancellation and refund request: "I need to cancel this because the flight was canceled, and I need to change the dates of my trip."
- From a call lasting 6m 1s , May 24, 2024 1:26 PM

More Agoda Customer Service Contacts

There are of course other ways to contact Agoda customer service besides the phone. Below we list the best ones, by medium.

Agoda Customer Email Addresses

customerservice@agoda.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Agoda will reply our your email.

Agoda Customer Help Desk / Web Support

agoda.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Agoda customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Agoda's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Agoda agent. This phone number is Agoda's best phone number because 166,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-656-8207 include Refund My Booking, Complaint About My Stay, Problem With a Payment, Make a Correction to a Booking, Promo Code Won't Load and other customer service issues. The Agoda call center that you call into has employees from California, Philippines and is open Mon-Fri 9am-5pm ET according to customers. In total, Agoda has 2 phone numbers. It's not always clear what is the best way to talk to Agoda representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Agoda. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Agoda. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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