Agoda Phone Number

Call Agoda customer service faster with GetHuman

  • Calls Agoda's Customer Service department
  • The average hold time is 10m
  • Hours are Mon-Fri 9am-5pm EST
  • The best time to call is 9:15am
  • Popular issues for this call center: Refund My Booking, Problem With a Payment, Promo Code Won't Load, Complaint About My Stay, and Make a Correction to a Booking.
  • Reach a live Agoda agent: Press 1 then enter Booking ID (or 0# until you are transferred to leave a message)

Calling Agoda Customer Care at 866-656-8207

Feb 12, 2024

Calling this number ran into some problems, as the customer service representative didn't seem to understand what I was saying and the call ran into technical difficulties. When I called, I was told that I needed to have a booking ID and provide it to get assistance. However, I discovered that this is actually optional, as this is a faux chokepoint that you can get past with some patience.

When I was asked to give my booking ID, I was asked twice before the system recognized my entries as invalid and put me through to a representative. Once I hit this step, I was quickly put through to a representative, who asked how she could help me.

I explained that I was new to using Agoda and wanted to know what deals were available on the site for my travel. She asked me for my booking ID, and I told her that I did not have one. I then stated again that I was a potential new customer using Agoda for the first time and wanted to know what deals were available and how I could find them.

The representative seemed initially confused and started to explain that Agoda was meant to provide deals to customers from around the world before she started to turn toward how I could find deals myself. As she started to go over some of the programs that Agoda had and could offer me, she suddenly stopped talking.

I couldn't find any kind of explanation for why she would have stopped talking until I checked my phone and discovered the the call had been lost during her explanation. At that point, I chose to wait to see if I would get a call back, as similar phone numbers often do call back by using the information that they'd gleaned from having you call in.

No such call ever came; I was simply expected to call back and start going through the process again if I wanted more help. As I didn't, I chose not to make another attempt to talk with someone.

Overall, I thought there were a couple of positives, notably the fact that the chokepoint could be worked around and that the representative seemed ready to offer help when asked. However, the fact that I got hung up on and didn't get any kind of call back was really surprising for me. I also wasn't impressed that the representative didn't seem to understand what I was saying until explaining multiple times.

Overall, I wouldn't use this number to get customer service; it seems that the website offers more information and assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Probl*me au moment de payer. Ma r*servation a t'elle *t* prise en compte ?
Il y a une annonce avec photo de mon *tablissement sur votre site Agoda alors que je n...
Hi I have wrongly input my email address on my agoda booking. Instead of *****@***.com...
I want to change the lead guest name!
Please cancel Booking ID *********.*The date changed while checking out and I had to bu...
We stayed at this hotel at country inn where they had bed bugs. Neither of us was and...
I believe I hace double booking. I have * bookings with you with reference number...
cancel my booking **Different property show , booking difference
Can we check in to our hotel without booking confirmation, we can only provide Booking...
****** ***** ***** *** ** **** ***** ***** ***** * ******. **** Ahmed maqbul...
Wie kann ich meine Emailadresse *ndern?
J'ai r*serv* une chambre double pour * * Petah Tikva du * au * f*vrier au Rothschild...
Bagaimana saya ingin tukar tarikh penginapan saya*Sepatutnya tarikh penginapan saya...
Good day, this is Aziza Impao, I booked Feb * to Feb ** but I didn't receive an email...
I entered a wrong email address. What will i do. Tomorrow is the flight of my friend. T...

Agoda Customer Phone Number 866-656-8207 - Stats

Phone number to dial866-656-8207
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial9:15am
Average wait10 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email
Quality of communication51%
Quality of help64%
Customer votes6,712
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Agoda's Best Toll-Free/800 Customer Phone Number

This is Agoda's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Agoda agent. This phone number is Agoda's Best Phone Number because 166,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-656-8207 include Refund My Booking, Problem With a Payment, Promo Code Won't Load, Complaint About My Stay, Make a Correction to a Booking and other customer service issues. The Agoda call center that you call into has employees from California, Philippines and is open Mon-Fri 9am-5pm EST according to customers. In total, Agoda has 2 phone numbers. It's not always clear what is the best way to talk to Agoda representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Agoda?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Agoda. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Customer Service+44 20 3027 7900

Beyond the Phone Number

There are other ways to get in touch with Agoda, including email and their website / help desk. Visit our Agoda Customer Service page for more information.
Agoda Customer Service

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