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Agoda Customer FAQ

Top Answers & How-to Guides

What is Agoda's Phone Number?

The question we are asked most often is about how to talk to Agoda customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I make a correction to my Agoda booking?

If you've already made a booking and need to make changes, it's easy to do so. Just follow these simple steps and you'll have your...
Ask any question you have about Agoda customer service, get an answer now.

Recent Agoda Customer Questions

can i get official receipt on my booking

Sure, you can get an official receipt for your booking. Once your booking is complete and paid for, Agoda will send you a confirmation email that serves as a receipt or invoice. It will have all the details including the total amount paid, the breakdown of costs, and other booking details. Please keep in mind that the receipt may be sent to the email address that you registered with Agoda at the time of booking.
Asked Jun 4, 2024 6:17 AM

Hello. I made a reservation in Dusit Thani Pattaya from July 24 to August 1. Number of reservation is 430733807. I would like to change my credit card for paying. Is it possible? Best regards, Oleksandr.

Hello Oleksandr, Yes, you can change your credit card information for a booking you've already made on Agoda. To do this, you need to go to "Manage my bookings" from the user menu on the Agoda site or app. Find your booking, then select "Edit" next to the payment method. You will be able to enter new credit card details there. Please note it's important to do this promptly to avoid any issues with your booking being cancelled due to payment failure. Best regards.
Asked May 28, 2024 6:20 AM

قمت بحجز فندق في بانكوك وقمت بالغاء الحجز ولم يتم ارجاع المبلغ لي حتى تاريخه رقم الحجز 1244054365

عندما تقوم بإلغاء حجزك على Agoda، تعتمد عملية استرجاع المبلغ على السياسة الخاصة بالفندق الذي قمت بحجزه. بعض الفنادق تقدم استرداد كامل بينما البعض الآخر قد لا يوفر رسوما للإلغاء. علاوة على ذلك، قد يستغرق البنك الذي يتعامل مع الأموال أيضًا بعض الوقت ليعالج العملية. نعتذر عن أي إزعاج، ولكن نقترح أن تتواصل مباشرة مع الفندق والتحقق من السياسة الخاصة به وأيضا التحقق من البنك الذ
Asked May 21, 2024 1:54 PM

misspelled email address how can i fix it?

You can correct a misspelled email address on Agoda by going to "Manage my bookings" section on Agoda website or app. Choose the booking that contains the error and select "Edit" next to your contact information. You can then correct your email address. Note that all important booking information and updates are sent to the email address provided in the booking, so ensure that it is accurate. If the issue persists, you can use the "Contact us" link provided on the same page for further assistance.
Asked May 14, 2024 6:59 AM

Not able to cancel booking ID 1248747633

We're sorry to hear you're having trouble cancelling your booking. Please ensure you're following the correct cancellation process. Firstly, log into your Agoda account and find your booking under 'My bookings'. There should be an option to 'Cancel' or 'Modify' your booking. If you're still having trouble, it may be because the booking is non-refundable or is currently within its cancellation period. Please check the terms and conditions of your booking for more information. We regret any inconvenience caused to you and appreciate your understanding.
Asked Apr 24, 2024 7:24 AM

Help me with my Agoda customer service issue

Payment and Booking Assistance

How Do I Contact Agoda About a Problem with a Payment?

For payment problems on Agoda, contacting customer support is the solution. Visit the official website, find the "Contact Us" section,...

How Do I Cancel My Agoda Booking?

Canceling your booking with travel agencies can be a daunting task. That's why we develop simple guides like the one above to help...

What Do I Do If I Did Not Receive My Booking Confirmation from Agoda?

Agoda is an online travel booking service that you can book hotels, flights, vacation rentals, and airport transfers through. When...

How Do I Find My Agoda Booking ID?

To find your Agoda booking ID, first, go to the Agoda website. Login to your account and you will find yourself back on the home page....

How do I get Agoda to refund my booking?

Agoda customers can cancel bookings on the app or website with listed fees in the cancellation policy. Free cancellations do not incur...

How Do I Complain About My Stay to Agoda?

If you had an unpleasant stay at a hotel that you booked on Agoda, you have the right to make a complaint. These helpful tips will...

How do I make a correction to my Agoda booking?

If you've already made a booking and need to make changes, it's easy to do so. Just follow these simple steps and you'll have your...

Hotel Registration

How Do I Register My Hotel on Agoda?

Agoda has created a simple two step registration process, which will take just three minutes to complete. You can sign up at Agoda's...
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