The question we are asked most often is about how to talk to Agoda customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To request a refund, you can find the most up-to-date contact information and instructions for emailing Agoda on this page you are currently viewing.
Asked Apr 29, 2026 12:00 AM
How do I change my Agoda account profile phone number
To change your Agoda account profile phone number, log in to your account, go to the “Profile” section, and look for the option to update your phone number. Enter the new number and save the changes. You might receive a verification code to confirm the update.
Asked Mar 15, 2026 12:43 PM
How do I go about having a charge on my credit card reversed, when it should never have been processed because I had the option of free cancellation.
To request a charge reversal for your booking, you will need to follow the cancellation policy outlined at the time of booking. If you believe the charge was made in error, please ensure you have documentation regarding your free cancellation eligibility. You may have to submit a request through the appropriate channels outlined in your booking confirmation or on the website. There is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Feb 19, 2026 4:21 PM
Is there a human chat function for agoda
Agoda offers a customer support chat feature where you can communicate with representatives. This allows you to get assistance in real-time for your inquiries or issues.
Asked Feb 7, 2026 8:36 AM
I have not recived a confirmation email for my booking. Does it take more than 24 hours?
Usually, confirmation emails are sent shortly after a booking is made. However, in some cases, it may take longer due to various factors such as network issues or booking processing times. If you haven't received your confirmation email within 24 hours, we recommend checking your spam or junk folders, as it may have been filtered there.
We look to the Agoda issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.